It was all good.

The hotel is right across the street from the beach. Out room had a partial view. We enjoyed it very much.

Stayed in March 2024

The tunnel to the beach was very sketchy -- dark, smelly, scary. We didn't use it, which meant instead crossing the street on foot, which during peak traffic hours was sometimes challenging. (The beach itself was beachy keen.) We didn't love the beds -- wish we had been able to get a queen bed instead of two doubles, and the mattresses and pillows were too hard.

The room was clean, and although it was basic and utilitarian, it has the things that mattered -- shower, safe (with a small deposit for the key), linens and towels, a sliding door to a "balcony" (no patio, just a view out the back). The included breakfasts at the attached ME Restaurant were delicious and generous! The location wasn't bad. It is walking distance from the heart of the Zona Dorada but not so close that loud noise and party atmosphere invades the space. There are several restaurants as well as a mall in close walking distance. Although we did not have an ocean view, we did have a view over the lagoon out back which was nice. In short: basic, no-nonsense accommodations in a resort area. Most of the staff was helpful, just one who seemed to not want to interact with us. One or two staff members spoke good English -- the others were willing to do their best with our limited Spanish, Google translate, and gestures.

Stayed in April 2024

Water sputtered and would lose pressure constantly. Sheets were thin, and the blanket was under the top sheet. In-room safe had no lock, presumably by request. Room lighting had mismatched colour temperatures. Balcony was narrow, and the railing was low. Despite the desk, the rooms seemed to be missing a chair or table or luggage stand in addition. Lack of storage in the bathroom for anything, as even the top of the toilet tank was occupied. Chairs in the breakfast restaurant were half broken. Breakfast service was slow, resulting in receiving cold food. Selection for food was simply variations of scrambled eggs.

Good view, airy, and on the beach. Friendly and helpful staff, and was quite clean. Pillows and mattresses were good. Decent breakfast with chorizo.

Stayed in April 2024

Very little to not like it would’ve been nice to check in earlier, but their policy is 3 o’clock

We had a nice room with a good view and we enjoyed our stay

Stayed in March 2024

The rooms needed up dating, terrible beds, wifi didn’t work for our room at all, the hot tubs at the pool weren’t any warmer than the pool itself.

We liked the location and the look of the place in their online ad, but the place didn’t live up to our expectations, although the pool area was nice enough. The desk staff went above and beyond, they were extremely helpful

Stayed in January 2024

The beds

Stayed in December 2023

Close to the beach

I liked it

Stayed in December 2023

the view

Stayed in December 2023

On arrival the person at the desk was really not very nice. I did my best to speak what Spanish I knew and used the translator, but she acted like we an inconvenience. The lady at check out was nice.

Location was good, but not directly on the beach.

Stayed in October 2023

check in was horrible. a line a mile long because they make a big deal about no check ins before 3:00pm and then they only have one person doing the check in

nice pool

Stayed in November 2023

Only 1/2 of a bed sheet

Location, value,

Stayed in August 2023

nothing really...

staff was excellent and accommodating to me and my 13 friends.

Stayed in August 2023

The beed sounds like old catre

The pool was excelente

Stayed in August 2023

One of the elevator was out of order so it was annoying to wait on one elevator. The beds were very squeaky.

The location was great. Staff is very friendly.

Stayed in August 2023

Tardaron demasiado en check in

No incluyo el desayuno

Stayed in July 2023

The only thing I didn;t like was the clerk at reception desk. rude and und unfriendly.

I liked the hotel,restaurant ,pool, gym, but the clerk at the front desk was rude.

Stayed in April 2023

Breakfast was not included on the package as it said on the charge.

location

Stayed in April 2023

breakfast

location

Stayed in February 2023

Wish we had hand towels and small face cloths. Also, wish the bottled water had been fully replenished. We had 1 partial and only received another full one. Also wish they had hand trolleys available to bring our luggage up to room.

Location great, pet friendly. Wonderful pool!

Stayed in March 2023

beds were squeaky.

Great location, and it was clean. Also, my dog was allowed to stay in the room.

Stayed in February 2023

the beach is across the malecón, so there is some road noise; it’s a bit of a walk to most restaurants/etc in the centro or Zona Dorsda

location next to beach is great; nice decoration in room; free breakfast; ocean view and balcony

Stayed in March 2023

hard beds and pillows were uncomfortable

clean, good location, helpful staff

Stayed in February 2023

First room had overwhelming chemical smells, apparently from remodel one floor down. Staff moved us up. Better. Burger at snack bar not good, as if cook had never had one.

Staff congenial. Helped us with our problem. Good ocean and sunset view. Beds good. Breakfast good. Pool excellent, heated for weekend. Gym ok. Glad it was there Minimum machines, but ok. No free weghts..

Stayed in February 2023

This is where this review gets complicated because I really want to like this hotel but there are big, big problems. The hotel is pretty run down but seems to be being renovated very slowly. For example, all the rooms on my floor except were being slowly (but loudly) worked on. While I was there (on the 7th floor), the elevator broke, meaning that I had to climb 7 flights of stairs to my room on one occasion. The hotel clearly is not cleaning its sheets properly because I constantly found long hairs of various colors in my sheets and I have very short hair. That's just gross for all the other implications such discoveries bring. The furniture is dinged, the walls are scraped, the lighting in the arrival area is beyond subpar for a medium-class hotel. Also, I seemed to be one of very, very few people in the hotel while I was there. Seriously, it seemed like there was almost nobody there with the exception of a few Mexican families. On one hand that was nice, but if I were the type of person who came to Mazatlan for the pool scene and cocktails, I would have been very disappointed.

This is a difficult hotel to review because some things were fantastic and some things were absolutely subpar. ROOM: I was fortunate enough to get the best room in the hotel (without spending much more than the basic price) and the view was spectacular. The hotel is kind of horseshoe-shaped and the hotels on the SW tip of the horseshoe (esp. on the upper floors) have great views. Those in the U and the NW part of the horseshoe are considerably less great, and the rooms in those zones below the 4th floor probably have no sea view at all and must be super disappointing for guests. LOCATION: The hotel is located on the malecon/road (beach road and "boardwalk") between the so-called Zona Dorada and the Centro Historico/downtown. As such, a critic might not-incorrectly say that this hotel is in the middle of nowhere as there are few bars or restaurants nearby compared to other neighborhoods. HOWEVER, I came to believe that this "middle-of-nowhere" location was actually a big advantage as it meant that the beach across the malecon/road was basically empty. Your own beach! Also, there were far fewer drunk tourists and horrible tourist trap shops than you would find in the Zona Dorada. And if you need those things, the Zona Dorada is a short-ish to the north. As for me, I headed south to the Centro Historico on foot (~40 min on malecon) or the local bus (full of foreign tourists/retirees & Mexicans) that stops across the street from the hotel. At night I took Uber, which is dirt cheap, back to the hotel. So while some might find the somewhat isolated location of the hotel a bummer, for me it was a positive. Also, if you are a baseball fan, the hotel is within walking distance of the baseball stadium. I speak Spanish and I found the reception staff to be nice and helpful, esp. Maria. They also speak English. The pool is very clearly being well cared for and was lovely.

Stayed in February 2023