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Reviews of Misión Grand Cuernavaca 4 stars

Galeana, 127-314, Acapantzingo, 62440 Cuernavaca, Mexico

Review score

Based on 622 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    8.5

  • Facilities

    8.4

  • Staff

    8.7

  • Value for money

    8.3

  • Free WiFi

    6.5

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Showing 1 - 21

  • Reviewed: 23 September 2018

    10
    Absolutely fabulous!
    • Business trip
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    The atmosphere is amazing. Everybody at the hotel are nice and courteous. I had a very nice stay. Oh! Their food is absolutely delicious. Everything is placed in a setting surrounded by trees and flowers. Beautiful.

    Stayed in September 2018

  • Reviewed: 4 April 2018

    9.6
    Relaxing escape from the city
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    The pool was quite small and they didn’t have enough chairs around but it was heated and comfortable. The music was booming with Cancun spring break style music which didn’t really suit the space.

    Rooms were clean and seem to have been renovated in recent years based in other reviewers photos. The beds were comfortable, restaurant food was meh but had a lovely garden for the kids to run in while we enjoyed our coffee in the morning!! The grounds were beautiful and very well maintained.

    Stayed in April 2018

  • Reviewed: 21 February 2018

    6.7
    There was a congres and the peolple made a party in the...
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night

    There was a congres and the peolple made a party in the garden at 12 o´clock at night, the staff in the hotel told them to put the volume down but they were loud until 1.30 that we called thousands of times until the staff sent them to their room but you could still hear the music and the people until 3.30 am we spent a terrible night and we think the hotel couldnt handle it.

    Stayed in February 2018

  • Reviewed: 4 January 2018

    8.8
    Estancia agradable
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night

    Tuvimos que hablar a la recepción para pedir que callaran a unas personas que estaban haciendo ruido en la noche. No estaban habilitada el área de juegos para los niños.

    La amplitud de la suite, es muy cómoda especialmente viajando con niños. El desayuno del domingo es muy bueno.

    Stayed in December 2017

  • Reviewed: 13 September 2017

    10
    Everything excellent!
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    That towels were changed every day during our stay, we're eco-friendly. We never asked to have clean towels every day.

    Everything excellent! Loved tus hotel and gardens, Í could really relax!

    Stayed in September 2017

  • Reviewed: 25 June 2017

    9.2
    Great experience for a weekend
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Check in and reception. I request a missing towel and it never came after 3 reminders I had to use the pool towel instead

    The food, in general the staff people at restaurant, parking and bell boy

    Stayed in June 2017

  • Reviewed: 15 December 2016

    9.6
    Lovely place clean and very safe!!!
    • Leisure trip
    • Couple
    • Suite
    • Stayed 5 nights

    I love when the employees used grace and courtesy all the time they you feel like home !! The room services very honest and respectful with you belongings , Beautiful peaceful and the Garden Hermoso.

    Stayed in December 2016

  • Reviewed: 17 September 2018

    9.6
    Facilities, pool, gardens, modern rooms , restaurant
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Facilities, pool, gardens, modern rooms , restaurant

    Stayed in September 2018

  • Reviewed: 13 August 2018

    7.1
    Great location and facilities. Improve beds comfort
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights

    Bed was hard and not that comfortable

    Facilities & location

    Stayed in August 2018

  • Reviewed: 10 July 2018

    10
    The gardens are great
    • Leisure trip
    • Couple
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    There are lots of mosquitoes

    The gardens are great

    Stayed in July 2018

  • Reviewed: 28 May 2018

    8.3
    The room
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 2 nights

    The food

    The room

    Stayed in May 2018

  • Reviewed: 14 May 2018

    8.8
    Very comfortable room and bed.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Very comfortable room and bed. Staff were very welcoming - especially Luis!

    Stayed in May 2018

  • Reviewed: 2 May 2018

    10
    The best hotel
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 6 nights
    • Submitted via mobile

    The coffee on the room, very poor,

    Very helpful people

    Stayed in May 2018

  • Reviewed: 9 March 2018

    9.6
    Beautiful garden, warm pool and a nice room with a lot of...
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night

    Mattress is too old, they need to change it soon.

    Beautiful garden, warm pool and a nice room with a lot of space.

    Stayed in March 2018

  • Reviewed: 15 October 2017

    7.5
    Good for a night
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Food is not the best for an hotel like this, in fact is somehow poor

    Location and comfort

    Stayed in October 2017

  • Reviewed: 24 August 2017

    9.6
    The service is acceptable, they didn't provide room...
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    The service is acceptable, they didn't provide room towels adequate.

    Stayed in July 2017

  • Reviewed: 11 July 2017

    9.6
    the room was very nice, clean and new.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night

    everything was exellent

    the room was very nice, clean and new. Higly recomend.

    Stayed in June 2017

  • Reviewed: 24 January 2017

    9.6
    Peacefull place to relax :-)
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 3 nights

    It's hard to get there. I really needed a GPS.

    The place is beautiful and quiet !!

    Stayed in January 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 28 March 2016

    8.8
    The spacious rooms and the garden were appreciated.
    • Leisure trip
    • Family with older children

    The pool area was a little sad and uninspiring. So much more could be done with that area to make it attractive for everyone and not just for families with young children

    The spacious rooms and the garden were appreciated. The food was good values.

  • Reviewed: 29 December 2015

    4.6
    the room they give us was very big (almost like an...
    • Family with young children

    The room has cold water only, the metal door and windows looks very ugly. The staff was not nice with us (they even broke a glass baby bottle, so we have to buy a new one). All the apartments we saw smell of fresh painting. We could not use the swimming pool.

    the room they give us was very big (almost like an apartment) but without a kitchen.

  • Reviewed: 3 November 2015

    5.4
    The staff was very bad!
    • Leisure trip
    • Group

    The staff was very bad!!! They want to charge for everything you ask for!!!

There are also 20 reviews without text. These impact the overall review score.

Showing 1 - 21

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