Getting a little old, lots of complaints about air conditioning, not enough places to eat on the ocean, someone broke into our room and went through my things. Despite saying they would get back to me-security never did.

The staff was all wonderful and eztremely helpful and responsive.

Stayed in March 2024

Resort could use some upgrades

Friendly Staff

Stayed in February 2024

I do not like that the pool access was not for longer hours during the night. When I travel I enjoy night swimming. I do not like like that certain onsite restaurants that require reservations are so booked you cannot get a reservation for the entirety of the stay.

The room and the layout of the property.

Stayed in August 2023

Unorganized Kids in the non kid pool No one checks if they have access to private sections

Swim out pool

Stayed in July 2023

The property is really old and outdated

The location was nice

Stayed in June 2023

We had to move room as we had a 12 week old baby with us and we were put on the second floor with no lift. It was difficult planning getting baby pram up and down the stairs, carry the new born and hold the toddlers hand. Very dangerous. We were moved on our 3rd day. The moving rooms took 4 hours to get sorted and all the children were extremely upset hungry and exhausted by the time we got into our new room. The children didn't get dinner as a result. The baby's cot wasn't moved over. It was extremely disappointing and we wasted a whole evening waiting on staff to organise the move at 6pm. It was 10pm and we still didn't have the cot and the new room was flooded. Eventually it was sorted but the evening was ruined. Otherwise our stay was great, but this put such a dampner on one of our evenings.

The resort location (right on the beach) and the facilities / buildings were all brilliant. The pools were lovely and the ease of moving from one area to another was great. So many lovely places to eat within the resort and the grounds were kept in great shape. Really beautifully designed.

Stayed in July 2023

We felt the upgrade to "preferred" for top shelf alcohol wasn't really worth it since we could only get it at 2 places on the resort and one closed at 5. We thought we would get the choice to have upgraded alcohol anywhere we went on the resort and that wasn't the case.

We loved the convenience of everything being available in one place!

Stayed in June 2023

The food. Also, I didn't realize it was seaweed season. The group did not have the same experience from room to room. The spacing and air condition was inconsistent.

Cleanliness, spacing, lightening, air condition, the bathroom including the jacuzzi tub, activities

Stayed in May 2023

food was terrible

very well maintained, beautiful view, staff was exceptional.

Stayed in March 2023

The grounds near our room were not maintained. The restaurants were all bland.

The buffet was excellent. The staff was generally polite, helpful, and entertaining.

Stayed in March 2023

We had so many issues with our room keys not working and the smoke alarm going off in the middle of the night and the manager Angel was not very sympathetic to our problems. we constantly had to walk 10 minutes from our room to the front desk to get new keys even at 1am and they only offered us a complimentary cabana for everything we went through. I won't stay there again because sleep and being able to get into your room are the most important parts of a hotel!

The staff were very friendly and most of the food was delicious! especially the buffet and the Mexican spot. the live entertainment at night when as great too.

Stayed in January 2023

Unfortunately food was not satisfactory, starting from buffet and ending on a la carte restaurants (quality was very poor, same options every day - we stayed in Secrets Cancun the other time were food was amazing), plenty of times there were not sufficient sunbeds / towels.

Beautiful beach, well maintained jungle gardens with animals (iguanas, racoons and more) large and well equiped rooms with balconies in Mexican traditional style and interiors

Stayed in January 2023

buildings were aging and some room furniture looked worn. food and cocktails were lower quality than expected - cafeteria style.

Plenty of activities. Pools were clean and beach was nice. staff were also nice on the whole.

Stayed in December 2022

The food was mediocre at best

Self contained, no need to leave.

Stayed in September 2022

Several restaurants and bars were closed when it was advertised that they’d be open. The food was mediocre at best. In the morning they only had one restaurant open for everyone to eat breakfast. Staff is constantly asking you to sign up for promotions to spend more money. We also constantly had mosquitoes in our room. Our stay was ok, but probably wouldn’t return.

Beautiful surroundings, drinks were great. Our room was as advertised - beautiful swim up. Our room was professionally cleaned each day and towels were constantly refreshed.

Stayed in September 2022

I did not like that the sale tactics that was forced to sell vacation packages. We were lied to about a promotion raffle breakfast. We were told that we would do breakfast and have entries for a raffle for a week complimentary and/or $150 off of spa packages. It turned into a salesperson sitting us down at breakfast for almost 2 hours. The salesperson was polite and while we enjoyed talking to him (about life in Tulum, different resorts the brand offers, etc.), we simply weren’t interested. We mentioned not being interested multiple times. Our nice salesperson in turn hands us over to a very rude pushy and crass manager, who basically seemed beyond frustrated that we weren’t interested. A waste of time. Be honest with people. We enjoyed the presentation but next time don’t mislead people into this meeting.

The property was beautiful and relaxing. The deluxe suites was spacious and clean. The staff was incredibly friendly and accommodating. The food was amazing and drinks were premium if you opted for the preferred option. There was various dining options. We throughly enjoyed ourselves at the spa. We had an incredible 50 minute massage. A great birthday trip.

Stayed in September 2022

I didn't like that it was 1 hour to 2 hours away from cancun airport. The room was very clean except for the Mosquitoes. I had to ask for bug spray to kill them. I didn't realize when I booked perferred club that it was a time share location to purchase vacations and had to do the presentation during my stay. The food was ok.

I like that I was treated like vip because I booked the perferred club swim out room. You had access to the premium alcohol, and private beach area. The spa was beautiful. It was an all inclusive breakfast,lunch and dinner. They had entertainment up until 1am. It was really a beautiful resort. The servicers was excellent and very friendly. I was able to book excursion with no problem. Room service was available all night. I wish I was able to stay longer.

Stayed in August 2022

Decor a bit tired around the site

Spacious and well equipped room

Stayed in August 2022

The food wasn't the greatest. Also I'm s pescatarian, wasnt many options

Stayed in July 2022

The food at this all-inclusive resort was mediocre.

Very clean and well kept.

Stayed in July 2022

expensive not worth the cost

it was by the beach and had 2 nice pools

Stayed in June 2022

Food variety at buffet (World Cafe) was limited, no 24hr buffet, extremely expensive convenience store.

Facilities, location.

Stayed in May 2022

definitely needs updating. the food was also not great. not terrible but not great.

my swim out room was amazing. also loved the staff. great place for a family vacation.

Stayed in March 2022

COVID protocol

vacation entertainment staff was great

Stayed in February 2022