Allende 7, Centro, 36000 Guanajuato, Mexico
#50 of 103 hotels in Guanajuato
Guests' ChoiceBased on 101 hotel reviews
8.4Cleanliness
8.8
Comfort
9.0
Location
9.6
Facilities
8.5
Staff
9.0
Value for money
7.9
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: December 24, 2023
Beatriz
United States of AmericaThe restaurant made me chicken soup with no vegetables
The staff especially front desk
Stayed in November 2023
Reviewed: December 2, 2023
David
MexicoPool could be a little bit more warm. But it was ok. All cool.
No es facilities. Great location.
Stayed in December 2023
Reviewed: November 27, 2023
Shahriyar
United States of AmericaWindows don't open as the are all facing inner courtyard lobby area. Could hear the noise from other rooms. Split levels may be hard to go up and down for older people.
Centrally located location, clean rooms but smaller than the photos on booking.com Interesting architecture. Good for a short stay but not for longer stays.
Stayed in November 2023
Reviewed: August 23, 2023
C
NetherlandsIn general everything was ok, hotel very nice but to me it is overpriced, you pay only for the location.
The location is perfect, really next to all the places to visit. Room is very spacious.Staff is helpful
Stayed in August 2023
Reviewed: July 25, 2023
Karin
United States of AmericaIt was bad that they only gave us one key for three people and the key was needed for electricity to work so we weren’t able to leave anything charging or the AC on so we came back to a hot and humid room. Also the shower door didn’t close correctly and water got everywhere.
Gorgeous property and clean room with friendly staff.
Stayed in July 2023
Reviewed: July 16, 2023
Snezana
United States of AmericaWe did not get the room we reserved, and when we inquired about it, we were told the hotel was sold out, so they couldn't switch us. Even though our reservation was made well in advance, they made no effort to compensate for their mistake. Our reservation was for 2 rooms. One was as booked the other was much smaller, still a nice room but smaller.
Very nice hotel! Great location! Friendly staff. Jose Luis was friendly and very helpful with suggestions. They don't have parking, so carrying the luggage and navigating to the parking lot was a journey, and Jose Luis guided us through the process.
Stayed in July 2023
Reviewed: July 6, 2023
Uriel
United States of AmericaMy only negative part would be the parking situation. If you have your own vehicle they send you to park and a partner hotel 10-15 mins away.
The hotel is in perfect location. The restaurant breakfast was delicious we enjoyed it. Really nice hotel with great location, it is a bit small regards to facilities amenities like the gym and pool but besides that I recommended. Staff was super friendly to us during our stay and help us facilitated the tours with people they recommended.
Stayed in July 2023
Reviewed: May 8, 2023
Tomas
United States of AmericaOverall the staff was pleasant but the two front desk staff we interacted with were not welcoming and very condescending. For that reason alone is enough to never stay there again.
Great Location, the property was clean and met our expectations.
Stayed in May 2023
Reviewed: April 18, 2023
Vikas
Hong KongThe responsiveness of the hotel staff before my arrival could be better. I tried for several days and with numerous follow up emails to ask the hotel to arrange a car to pick me up from the airport to bring me to the hotel. It took the hotel many days to respond (over a week)! When we checked in, the room that was assigned to us had faulty wi-fi and it was not getting resolved. However, the hotel staff intervened and gave us another room where the wi-fi worked perfectly and there were no problems after that. However, the new room was smaller, and did not have a couch that the original room had.
The location is perfect! The hotel is just around the corner (1 min walk) from the Reunion Garden and Juarez Theatre. It is eminently walkable to all the sites in the historic city centre from the hotel. A lot of restaurants and cafes in the neighbourhood too! The hotel staff are helpful and try their best to make the stay comfortable.
Stayed in April 2023
Reviewed: February 18, 2023
Jeffry
United States of AmericaPerfect location just a hundred feet or so from the Jardin de la Union in the very center of the historic district. Just far enough to be quiet for sleeping...except on weekends and holidays when the Jardin goes crazy and the hotel itself might host an event. Our first night, Saturday, the only possible way to sleep until the in hotel party ended about midnight was with the provided earplugs. On St Valentines night the disco next door was much quieter but ran until 2 or so. The other nights were quite peaceful. Rooms very clean and comfortable. Staff universally helpful and kind. The pool and "jacuzzi" are as shown in the photos and warm enough for swimming but not nearly hot tub warm. Staff will arrange for airport transfers and local taxis which are otherwise sometimes hard to find.
Stayed in February 2023
Reviewed: February 10, 2023
Ward
United States of Americanoise
location
Stayed in February 2023
Reviewed: February 8, 2023
Daniela
United States of AmericaJacuzzi was not warm enough.
Location, personnel, bed and pillows were awesome.
Stayed in February 2023
Reviewed: December 16, 2022
D
CanadaLoved the location, comfortable bed & linens. Towels could be fluffier but overall, had the best sleep. Staff were very friendly, helpful and always with a smile
Stayed in December 2022
Reviewed: November 19, 2022
Jonathan
United States of AmericaFunny smell in lobby. A/C was noisy. No windows to open in room. Toilet seat broken.
location
Stayed in November 2022
Reviewed: November 10, 2022
Kathleen
United States of AmericaRoom had small white ants on the floor and counters and cleaning staff could be a bit quieter in the mornings.
This was a very nice property and the location is excellent. It was quite and an easy walk to everything you want to see and do.
Stayed in November 2022
Reviewed: September 5, 2022
Garcia
United States of AmericaGreat location for the food was very good. Very clean. we really enjoyed the Hotel. The staff was very nice.
Stayed in September 2022
Reviewed: July 24, 2022
Lloyd
United States of Americabreakfast was served late (8am) and we had to leave by 8am
great location to everything.
Stayed in July 2022
Reviewed: June 3, 2022
Veronica
United States of AmericaEverything was wonderful.
Clean, quiet, the pool and excellent location.
Stayed in May 2022
Reviewed: May 6, 2022
Aoi
MexicoWe wanted to use the gym and guest room, but they both were occupied and couldn’t use them
Location was really good and the bed was really comfy.
Stayed in May 2022
Reviewed: April 21, 2022
Andrea
United States of AmericaThe breakfast staff was not as friendly as the night staff and no one told us about the buffet breakfast. It could have been more clear.
Loved the pool area. it would have been nice to have an actual hot tub. We got hungry during our swim and the staff brought us food to the pool area which was fantastic. We also liked that we were able to leave our luggage at the hotel so we could go explore since we arrived before our check in.
Stayed in March 2022
Reviewed: March 21, 2022
Covina
United States of AmericaJacuzzi was cold
It’s in the center of everything
Stayed in March 2022
Reviewed: August 2, 2021
Eduardo
United States of AmericaToo expensive for what it offers, i would expect some place to park my car and a hot pool. Pool was cold and we didn't even get some free breakfast that's offered on check in at desk.
Pretty hotel and a great location so you can go into all Guanajuato on you feet.
Stayed in July 2021
Reviewed: June 1, 2021
Rogelio
United States of AmericaNeed to give more coffee in rooms
Stayed in June 2021
Reviewed: May 26, 2021
Mario
MexicoThe water in the Jacuzzi was not warm
Location, clean, amenities
Stayed in May 2021
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