The restaurant made me chicken soup with no vegetables

The staff especially front desk

Stayed in November 2023

Pool could be a little bit more warm. But it was ok. All cool.

No es facilities. Great location.

Stayed in December 2023

Windows don't open as the are all facing inner courtyard lobby area. Could hear the noise from other rooms. Split levels may be hard to go up and down for older people.

Centrally located location, clean rooms but smaller than the photos on booking.com Interesting architecture. Good for a short stay but not for longer stays.

Stayed in November 2023

In general everything was ok, hotel very nice but to me it is overpriced, you pay only for the location.

The location is perfect, really next to all the places to visit. Room is very spacious.Staff is helpful

Stayed in August 2023

It was bad that they only gave us one key for three people and the key was needed for electricity to work so we weren’t able to leave anything charging or the AC on so we came back to a hot and humid room. Also the shower door didn’t close correctly and water got everywhere.

Gorgeous property and clean room with friendly staff.

Stayed in July 2023

We did not get the room we reserved, and when we inquired about it, we were told the hotel was sold out, so they couldn't switch us. Even though our reservation was made well in advance, they made no effort to compensate for their mistake. Our reservation was for 2 rooms. One was as booked the other was much smaller, still a nice room but smaller.

Very nice hotel! Great location! Friendly staff. Jose Luis was friendly and very helpful with suggestions. They don't have parking, so carrying the luggage and navigating to the parking lot was a journey, and Jose Luis guided us through the process.

Stayed in July 2023

My only negative part would be the parking situation. If you have your own vehicle they send you to park and a partner hotel 10-15 mins away.

The hotel is in perfect location. The restaurant breakfast was delicious we enjoyed it. Really nice hotel with great location, it is a bit small regards to facilities amenities like the gym and pool but besides that I recommended. Staff was super friendly to us during our stay and help us facilitated the tours with people they recommended.

Stayed in July 2023

Overall the staff was pleasant but the two front desk staff we interacted with were not welcoming and very condescending. For that reason alone is enough to never stay there again.

Great Location, the property was clean and met our expectations.

Stayed in May 2023

The responsiveness of the hotel staff before my arrival could be better. I tried for several days and with numerous follow up emails to ask the hotel to arrange a car to pick me up from the airport to bring me to the hotel. It took the hotel many days to respond (over a week)! When we checked in, the room that was assigned to us had faulty wi-fi and it was not getting resolved. However, the hotel staff intervened and gave us another room where the wi-fi worked perfectly and there were no problems after that. However, the new room was smaller, and did not have a couch that the original room had.

The location is perfect! The hotel is just around the corner (1 min walk) from the Reunion Garden and Juarez Theatre. It is eminently walkable to all the sites in the historic city centre from the hotel. A lot of restaurants and cafes in the neighbourhood too! The hotel staff are helpful and try their best to make the stay comfortable.

Stayed in April 2023

Perfect location just a hundred feet or so from the Jardin de la Union in the very center of the historic district. Just far enough to be quiet for sleeping...except on weekends and holidays when the Jardin goes crazy and the hotel itself might host an event. Our first night, Saturday, the only possible way to sleep until the in hotel party ended about midnight was with the provided earplugs. On St Valentines night the disco next door was much quieter but ran until 2 or so. The other nights were quite peaceful. Rooms very clean and comfortable. Staff universally helpful and kind. The pool and "jacuzzi" are as shown in the photos and warm enough for swimming but not nearly hot tub warm. Staff will arrange for airport transfers and local taxis which are otherwise sometimes hard to find.

Stayed in February 2023

noise

location

Stayed in February 2023

Jacuzzi was not warm enough.

Location, personnel, bed and pillows were awesome.

Stayed in February 2023

Loved the location, comfortable bed & linens. Towels could be fluffier but overall, had the best sleep. Staff were very friendly, helpful and always with a smile

Stayed in December 2022

Funny smell in lobby. A/C was noisy. No windows to open in room. Toilet seat broken.

location

Stayed in November 2022

Room had small white ants on the floor and counters and cleaning staff could be a bit quieter in the mornings.

This was a very nice property and the location is excellent. It was quite and an easy walk to everything you want to see and do.

Stayed in November 2022

Great location for the food was very good. Very clean. we really enjoyed the Hotel. The staff was very nice.

Stayed in September 2022

breakfast was served late (8am) and we had to leave by 8am

great location to everything.

Stayed in July 2022

Everything was wonderful.

Clean, quiet, the pool and excellent location.

Stayed in May 2022

We wanted to use the gym and guest room, but they both were occupied and couldn’t use them

Location was really good and the bed was really comfy.

Stayed in May 2022

The breakfast staff was not as friendly as the night staff and no one told us about the buffet breakfast. It could have been more clear.

Loved the pool area. it would have been nice to have an actual hot tub. We got hungry during our swim and the staff brought us food to the pool area which was fantastic. We also liked that we were able to leave our luggage at the hotel so we could go explore since we arrived before our check in.

Stayed in March 2022

Jacuzzi was cold

It’s in the center of everything

Stayed in March 2022

Too expensive for what it offers, i would expect some place to park my car and a hot pool. Pool was cold and we didn't even get some free breakfast that's offered on check in at desk.

Pretty hotel and a great location so you can go into all Guanajuato on you feet.

Stayed in July 2021

Need to give more coffee in rooms

Stayed in June 2021

The water in the Jacuzzi was not warm

Location, clean, amenities

Stayed in May 2021