Nothing comes to mind.

The location was wonderful, the room was comfortable and clean, and we enjoyed the breakfast. The staff was also very kind and helpful.

Stayed in February 2024

My pyjamas went missing and the staff did not make the most urgent effort to solve the problem. They found it by the end of the night (the cleaning staff must have taken it by mistake) but there was no real apology. It could have been handled better!

Room was very large and a nice view (I imagine even nicer on the higher floors). We received a free welcome drink as well which was nice.

Stayed in March 2024

The hotel has no outdoor spaces or open-air bars. That said, you do not need to walk far to find one.

Location, good-sized and very comfortable room, excellent view over Chapultepec, proximity to Reforma, Polanco and Roma Nte. The breakfast was also excellent. Compact hotel with good mix of guests (i.e. not just tourists). Very safe area. Fantastic value overall.

Stayed in March 2024

All was ok

Good location, clean, nice stuff

Stayed in March 2024

Couldn't find a hair dryer in the room

Very spacious and comfortable room, nice amenities, helpful staff

Stayed in March 2024

No swimming pool, mostly a business hotel (and I wasn’t on business), overpriced breakfast, strict limits in the room on bottled water and nespresso without being charged, no regular coffee in the room.

Great location in Chapultepec, helpful staff, clean.

Stayed in March 2024

This is not specific to the hotel, rather the location which is not very walkable. We found ourselves walking on busy streets to simply go to restaurants.

Beautiful hotel. Very comfortable beds. Nice shower and amenities. Good wifi.

Stayed in March 2024

Location, room

Stayed in March 2024

The entire staff was exceptionally friendly, helpful, and attentive.

Stayed in February 2024

The waiters who served breakfast were generally very unfriendly and provided poor service (with the exception of two young boys who served on the first and last day). The others were almost rude, and you had to be very attentive to get coffee served or ask countless times to get things brought to you.

The rooms and the view. The cleaning staff 👍

Stayed in February 2024

As close to five stars without being a five star condition prior

Staff make it akin to 5 stars. Breakfast was good Room with park view is must

Stayed in January 2024

Ammenities are amazing, room super clean, people are nice and kind. In a very good area and easy access to all other neighborhoods to visit in MX city

Stayed in February 2024

Couple things I didn’t like were I had to leave early and I could not get my money back for the days I wasn’t there. Other than that the only thing that I didn’t like was the shower opened inward instead of outward so you would get water all over the bathroom floor getting in and then the overhead showerhead I’m not necessarily a fan of have a showerhead that comes out of the wall just so I can Angle it how I like it

The people were nice many spoke English, which is good for me because I don’t speak Spanish. The whole hotel was clean. It was modern. I had a nice nice view. The restaurant was excellent as was the bar and the Jim had an incredible view.!

Stayed in February 2024

No sound isolation, I could clearly hear my neighbor and his family talking, watching tv, etc. Including I woke up one night when they arrived around 3AM.

Very clean room, comfortable beds.

Stayed in January 2024

The breakfast was exactly the same every day, no variety. And while the fruit selection inlcuded some tropical varieties, overall the breakfast lacked any local cuisine. Most of the activities and dining we did were in Roma and Condesa, rather than nearby.

The beds were amazingly comfortable! We had a park view room, which was nice and spacious. Every staff person we encountered was friendly and cheerful. The shower was lovely. We appreciated the included breakfast, which had a lot of options. And the location next to the park was convenient; we enjoyed using the bike share station around the corner.

Stayed in February 2024

Can’t say anything negative

Amazing view, great location and friendly staff. They provide with quality products and cosmetics. Fully satisfied with service had a great stay

Stayed in February 2024

While there are two local restaurants and a small coffee shop nearby, you need to take an Uber or taxi for find good dining alternatives. But transport is very inexpensive and easily found.

Excellent hotel. The large, beautifully furnished suite on the premium 14th floor had a huge, curved, floor-to-ceiling window with a spectacular view overlooking Chapultepec Park and castle (and sunset each night). The bed was very comfortable and the bed linens were of high quality. The bathroom was lovely and included two large sinks and an enclosed, walk-in shower. There were also two separate toilet rooms (one near the living room area, the other off the large bathroom.) A table near the elevators on the floor offered free water bottles, tea, coffee, apples (and cookies in the morning). Service was friendly and quick. The hotel was conveniently located - within walking distance of serveral museums in the park and a quick Uber ride to the historic center. The photos on the hotel's website are accurate. Overall a wonderful experience and we would happily stay there again.

Stayed in January 2024

Nothing

Amazing location, facilities and staff!

Stayed in January 2024

Localization y gimnasio

Stayed in January 2024

- room service toke much to long to bring the food!!

- Location and area - the small and clean gym - Edgar, the concierge, was amazing when I needed help getting my passport from a different hotel in another city. He worked really hard and was very smart in solving a tough problem with the other hotel. Edgar was super helpful and took care of everything quickly and smoothly. He knew exactly what to do and made sure I was happy with everything. I'm so thankful for his help and I would tell anyone who needs a great concierge to go to him. - David was also very accommodating in other topics. The rest of the staff also seem to be very focused and well trained to ensure good service

Stayed in December 2023

nothing

The staff, concierge, front desk were very helpful especially David. Always plenty of bottled water for the guests.

Stayed in January 2024

When we checked in on Dec 30th they couldn't give us an upper floor room so put us in on the 1st floor. We were able to move into an upper floor room only after Jan 1st. Eventually they gave us a 15th floor room with a great view. However, there was a permanent cloudy patch on the window that partially obstructed our view.

The Fiesta Club on the 16th floor was great - good food and views but the staff in that restaurant was slow and overwhelmed at times. They had only 2 people serving the whole room and they couldn't keep up at times.

Stayed in January 2024

Nothing

Big and comfortable room, quiet and well equipped. We had a room on the 9th floor with a great view on park and castle. Staff were very nice. Haven’t tried breakfast or gym, nothing to say about them. Location is great for those who want to see a lot of the city - the hotel is conveniently located between Polanco, Roma and across the park.

Stayed in January 2024

Nice room. Good location.

Stayed in November 2023