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Reviews of Grand Fiesta Americana Guadalajara Country Club 5 stars

Avenida Americas Numero 1551, 44630 Guadalajara, Mexico

#18 of 166 hotels in Guadalajara

Guests' Choice

Review score

Based on 261 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.2

  • Location

    9.3

  • Facilities

    9

  • Staff

    9.1

  • Value for money

    8.3

  • Free WiFi

    8.7

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Showing 1 - 46

  • Reviewed: 24 December 2017

    10
    Wonderful experience at a wonderful hotel.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    Loved this hotel. The staff go out of their way to be friendly and helpful. Beautiful hotel. Very clean. The restaurant food was very good. Lobby was beautiful. Very comfortable rooms. There is a Starbucks right next door and a beautiful patio.

    Stayed in December 2017

  • Reviewed: 19 December 2017

    9.6
    Many nice restaurants around, the staff was really friendly...
    • Group
    • Deluxe Double Room
    • Stayed 3 nights

    Was not a fan of getting charged for coffee in my room, normally that is complimentary in most hotels.

    Many nice restaurants around, the staff was really friendly and accomodating!

    Stayed in December 2017

  • Reviewed: 7 December 2017

    8.3
    Fantastic service and amenities, you have everything all in one place at this hotel.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    We booked a King Suite and received a double Suite because “all king suites were taken.” The both of us together (my husband 6’1”) had an extremely uncomfortable first night trying to sleep in the same bed, and spent the second night sleeping separate. We only stayed two nights, so decided not to make a big deal of it. The pillows were the down/flat kind and beds were just “ok” comfort-wise. Expected more comfortable beds from a 4-5 star hotel. Spa services did not meet what I expected from a 4-5 star hotel.

    On the 17th floor, “Grand Suite” rooms have access to morning and afternoon snacks, refreshments, and in the evenings there are appetizers, beer and wine - all complimentary. This was a lovely treat after a long day of travel and checking in. The buffet is amazing for the equivalent of $15 USD/pp - amazing traditional dishes like enfrijoladas along side fresh smoothies made to order, and lots of Mexican pastries. Spa services were affordable.

    Stayed in November 2017

  • Reviewed: 10 September 2017

    9.6
    Good hotel in a nice area with a lot of restaurants.
    • Business trip
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Malfunction in the air conditioner. Was not possible tog set it tog antingen but 18 degrees. Slightly chilly...

    Secure part of Guadalajara, even if i not have had any problems in Guadalajara so far.

    Stayed in August 2017

  • Reviewed: 15 January 2017

    7.1
    Nice hotel which ruined a vacation by lies and inept, unwilling management.
    • Business trip
    • Couple
    • Club King Room
    • Stayed 7 nights

    The club lounge package was booked for 300 € / 8 days more than nomal price and it was stated that "business center is open for service". Both were closed throughout the whole time. As I need to talk confidentially with clients on the phone my partner had to go to starbucks rather than to the club lounge or me to the business center All requests to talk to the management about the fraudulent sale were denied, first because there was nobody from management for a whole week, then because they "have no time" for 2 more days. A refund of 35 € was given upon checkout "to compensate for the problems". A joke ! I consider it fraud to offer services that are then closed. The sky lounge does exist, but is open only if you book it for groups. Bathroom has no door to the bedroom so you hear any noise from using the toilet. The location is not central, to go anywhere you need a taxi (though they are cheap in Mexico).

    Huge gym with very good equipment. Starbucks in hotel. Safe location. Nice room. The staff is not well trained as without management absolutely not able to cope with any problem but at least willing to help.

    Stayed in January 2017

  • Reviewed: 4 January 2017

    8.3
    A hotel with nice big rooms, large bathroom space and...
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 4 nights

    Not a huge issue but I don't like rooms where you cannot open the window. I guess it's some type of regulation for high buildings but in many countries there is at least a little vent for fresh air. That said rooms are big and you don't get claustrophobic.

    A hotel with nice big rooms, large bathroom space and comfortable beds. The breakfast is very nice. I did not try the buffet but had the continental option in my room (cheaper than taking the whole buffet) and it was excellent. Staff is lovely. As you cannot really stroll around Guadalajara as you do in many European cities the presence of a few restaurants at walking distance makes it quite pleasant to be there.

    Stayed in December 2016

  • Reviewed: 15 December 2016

    10
    Very comfortable and pleasant.
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 7 nights

    I wish we were not charged for the bottles of water in the mini bar.

    The staff is exceptionally friendly and helpful. There are nice cafes and restaurants right around the corner, and special shops as well. It's very easy to reach, a nice gym and spa. Very, very comfortable.

    Stayed in December 2016

  • Reviewed: 9 September 2018

    7.9
    Location
    • Business trip
    • People with friends
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Bathroom, should have included with bath tub

    Location

    Stayed in September 2018

  • Reviewed: 24 June 2018

    10
    Excellent cleaning service
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 8 nights
    • Submitted via mobile

    Nothing

    Excellent cleaning service Very friendly staff Great restaurants around the hotel

    Stayed in June 2018

  • Reviewed: 30 April 2018

    9.6
    I was surprised the coffee was charged in the room plus it...
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The charging of coffee in the roomnice stay

    I was surprised the coffee was charged in the room plus it wasn’t clerly shown it’d de charged

    Stayed in April 2018

  • Reviewed: 30 January 2018

    10
    Excelent!
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night

    All the personal was very polite and helpful.

    Stayed in January 2018

  • Reviewed: 28 January 2018

    10
    Nice hotel
    • Leisure trip
    • Couple
    • Club King Room
    • Stayed 2 nights
    • Submitted via mobile

    0

    Nice hotel

    Stayed in January 2018

  • Reviewed: 16 January 2018

    10
    perfect to meet people in the lobby
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 3 nights

    I requested an omelette once in the restaurant, it was perfect, and a very friendly and polite chef. Started my day perfectly

    Stayed in January 2018

  • Reviewed: 23 November 2017

    10
    excellent, will stay here agian in the near future
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights

    bed wa very comfortable, staff exceptionally helpful

    Stayed in November 2017

  • Reviewed: 24 October 2017

    10
    Superbly located hotel in the financial district of Guadalajara with excellent service
    • Business trip
    • Couple
    • Club King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing, everything was first class

    Large room with excellent facilities

    Stayed in October 2017

  • Reviewed: 15 September 2017

    10
    Very nice!
    • Leisure trip
    • Group
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    Very nice!!

    Stayed in August 2017

  • Reviewed: 14 July 2017

    9.2
    Comfortable
    • Business trip
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    Staff, location, room, sheets, view

    Stayed in June 2017

  • Reviewed: 10 July 2017

    10
    nice property
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights

    selection good

    Stayed in July 2017

  • Reviewed: 11 June 2017

    10
    Perfection!!
    • Business trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The friendly staff. Also how how knowledgeable about their surroundings having great suggestions.

    Stayed in June 2017

  • Reviewed: 31 May 2017

    8.3
    I would like a dump bells in the gym
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    I would like a dump bells in the gym

    Stayed in May 2017

  • Reviewed: 8 January 2017

    9.2
    My go-to hotel in Guadalajara
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great room, tons of space and nice amenities. Good to visit Guadalajara due to its convenient location.

    Stayed in December 2016

  • Reviewed: 20 November 2016

    9.6
    Everyone was very friendly and helpful
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Everyone was very friendly and helpful

    Stayed in November 2016

  • Reviewed: 1 November 2016

    10
    Excellent Choice
    • Leisure trip
    • Family with young children
    • Club Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing to complain about

    Can't ask for better location Property itself consistently excellent

    Stayed in October 2016

  • Reviewed: 28 October 2016

    10
    Very nice hotel,big and clean rooms.
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very nice hotel,big and clean rooms.

    Stayed in October 2016

  • Reviewed: 15 October 2016

    10
    De club lounge was top!
    • Leisure trip
    • Solo traveller
    • Club Double Room
    • Stayed 2 nights
    • Submitted via mobile

    De club lounge was top!

    Stayed in October 2016

  • Reviewed: 2 October 2016

    9.6
    Clean, comfor.
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 5 nights

    Noise isolation, disco music accross the street finish at 4:00.

    Clean, comfor.

    Stayed in October 2016

  • Reviewed: 27 September 2016

    9.6
    Everything was ok.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    You dont´t have bathtub

    Everything was ok.

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 13 March 2016

    9.2
    Loved all the food I had in the restaurant!
    • Business trip
    • Solo traveller

    Just one thing: There is no law in Mexico that states that we must pay tips to the waiters/tresses, so why does your staff in the restaurant (1st floor) makes us feel that we must give them at least 10% from the amount that we paid. It was such an uncomfortable feeling when a)my buffet was prepaid so no need for me to carry wallet/money b)I was in a business trip so all expenses are invoiced c)they asked me twice and d) it was early morning and left my wallet upstairs-no need to feel pressured about this when we got an important day ahead- definitely expect more from this type of hotels and their staff.

    Loved all the food I had in the restaurant! Totally recommend to try the buffet breakfast. Room was very nice, great view and good sized desk-perfect space for laptop and sorting out documents here and there. I would say this is perfect for business trips.

  • Reviewed: 12 March 2016

    3.8
    Great service at restaurant
    • Business trip
    • Solo traveller

    They did not have my room ready at check in time and it took them more than 6 hours to get my room ready. I had been on a plane for 22 hours and that was my welcoming. Never stay there again.

    Great service at restaurant

  • Reviewed: 28 February 2016

    9.6
    It was located in a nice part of the city, the breakfast was...
    • Business trip
    • Solo traveller

    I did not stay very long. I was only less than 24 hours in the city and hotel.

    It was located in a nice part of the city, the breakfast was good, the building was modern and in excellent working condition.

  • Reviewed: 19 December 2015

    10
    Service was impeccable.
    • Leisure trip
    • Couple

    We had noisy neighbors for a couple of nights, and the noise was disturbing. The room could have better soundproofing.

    Service was impeccable. The room was large, comfortable and clean. Breakfasts were very good.

  • Reviewed: 30 July 2015

    10
    The Hotel was clean and had everything we needed.
    • Business trip
    • Family with older children

    The Hotel was clean and had everything we needed. We felt like for the price it was an excellent value . We did a lot of work shopping and the staff was great at hiring us nice vehicles for our excursions. We loved having breakfast at the 17th floor and enjoyed catching up on emails and a leisurely breakfast each morning before our day began. Laslty, the staff came to my room with a piece of birthday cake for my birthday! Which really made my day!! I Highly Recommend the hotel.

  • Reviewed: 15 February 2015

    9.6
    MY WIFE AND I LOVE THE LOCATION AND THE FRIENDLINESS OF THE...
    • Leisure trip
    • Couple

    IT SEEMS EVERY YEAR WE HAVE PROBLEMS WITH OUR RESERVATIONS EVEN THOU WE MAKE THEM AHEAD OF TIME PLUS WE HAVE CONFORMATION NUMBER AND IT STILL TAKES A LONG TIME TO GET CHECKED IN

    MY WIFE AND I LOVE THE LOCATION AND THE FRIENDLINESS OF THE ENTIRE STAFF PLUS THE FOOD IS EXCELLENT .

  • Reviewed: 11 January 2015

    10
    Location, so many restaurants and bars within walking...
    • Business trip
    • Solo traveller

    Nothing, all good for me

    Location, so many restaurants and bars within walking distance Facilities. Very modern but still feels Mexican in a good way Staff Excellent wifi everywhere

  • Reviewed: 4 January 2015

    4.6
    The room was certainly luxuriously finished and the view...
    • Leisure trip
    • Couple

    Only after check-in were we advised that the Club-floor facilities were closed for repairs. We were offered continental breakfast and afternoon drinks in the restaurant. We would not have checked in if we had informed in advance. Most disatisfied!

    The room was certainly luxuriously finished and the view spectacular.

  • Reviewed: 17 April 2016

    7.5
    Nespresso machine
    • Business trip
    • Solo traveller

    Bed

    Nespresso machine

  • Reviewed: 23 February 2016

    9.6
    Location
    • Leisure trip
    • Family with older children

    Noisy

    Location

  • Reviewed: 18 December 2015

    10
    Great hotel.
    • Leisure trip
    • Couple

    Nothing

    Great hotel. Facility and service is wonderful.

  • Reviewed: 16 November 2015

    10
    Very clean,close to casino
    • Leisure trip
    • Couple

    Very noise,toilet very loud can here next room noise marbel bed frame kind of dangeroes stub toe on bed frame.

    Very clean,close to casino

  • Reviewed: 19 October 2015

    9.6
    Espectacular vista al campo de golf
    • Business trip
    • Solo traveller

    Espectacular vista al campo de golf

  • Reviewed: 15 September 2015

    7.1
    Nice, clean hotel.
    • Business trip
    • Solo traveller

    Arrived early and had to wait 4 1/2 hours to get room.

    Nice, clean hotel.

  • Reviewed: 21 July 2015

    10
    The hotel
    • Family with older children

    Elevador

    The hotel

  • Reviewed: 16 June 2015

    10
    this hotel is the best, the staff is great, the breakfast...
    • Leisure trip
    • Group

    this hotel is the best, the staff is great, the breakfast was excellent and all the restaurant personnel was great, we had a great vacations

  • Reviewed: 7 June 2015

    8.8
    Food, delicious!
    • Business trip
    • Solo traveller

    mattress in bad condition, you can hear the noice made from other rooms.

    Food, delicious!!! and staff was very nice, helpful.

  • Reviewed: 26 May 2015

    9.2
    HAVING ACCESS TO THE FACILITIES IN THE THIRTEEN (?) FLOOR ,...
    • Business trip
    • Solo traveller

    HAVING ACCESS TO THE FACILITIES IN THE THIRTEEN (?) FLOOR , WITH AN EXCELLENT VIEW OF THE CITY AND FREE SNACKS AND BEVERAGES.

  • Reviewed: 15 February 2015

    8.3
    Breakfast was excellent
    • Business trip
    • Couple

    No complimentary drinking water in the room and no coffee replenishment on the second day.

    Breakfast was excellent

There are also 23 reviews without text. These impact the overall review score.

Showing 1 - 46

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