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Reviews of Fiesta Americana Guadalajara 5 stars

Avenida Aurelio Aceves Numero 225 Colonia Vallarte Poniente, 43110 Guadalajara, Mexico

#28 of 166 hotels in Guadalajara

Guests' Choice

Review score

Based on 512 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9

  • Location

    9.1

  • Facilities

    8.7

  • Staff

    8.9

  • Value for money

    8.3

  • Free WiFi

    8.5

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Showing 1 - 57

  • Reviewed: 22 February 2018

    10
    This is by far one of the best hotels I've ever stayed...
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 2 nights

    Nothing, it's a 5 star hotel.

    This is by far one of the best hotels I've ever stayed in. The breakfast was one of the best I've ever had. The best restaurant near by is La Caneva de Andrea (Italian) within walking distance.

    Stayed in February 2018

  • Reviewed: 14 February 2018

    10
    Wonderful experience, I will saty there in my next visit again.
    • Leisure trip
    • Group
    • Executive King Room
    • Stayed 6 nights
    • Submitted via mobile

    Bar area needs some entertainment music

    Service, good maner, pleasant atmosphere, good location, great breakfast, wonderful shower, very nice view, overall I will recommend the hotel to my friends.

    Stayed in January 2018

  • Reviewed: 7 August 2017

    8.8
    Staff was excellent and the service was great.
    • Business trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights

    Should have a reading chair in the room. Also a dustbin in the toilet.

    Staff was excellent and the service was great. very helpful. Breakfast is very good. We would go back again.

    Stayed in August 2017

  • Reviewed: 19 May 2017

    7.1
    The hotel is big
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom is a bit old Location is not that good (its in the middle so transportation is necessary.)

    The hotel is big Able to look down at the city from the room Restaurant was nice I reserved a tour to tequila town at the hotel and I really liked it. But the guide doesn't speak english that well.

    Stayed in April 2017

  • Reviewed: 27 April 2017

    8.8
    Centrally located but difficult to get in
    • Leisure trip
    • Solo traveller
    • Executive King Room
    • Stayed 5 nights

    Coffee maker but no coffee, for the price they should provide it as well as water they give you two tinny bottles at day when the price of the hotel is almost two hundred dlls at day. No Pool !!! Tennis courts outdoors with the hot weather what's needed is a pool.

    Bed was comfortable

    Stayed in April 2017

  • Reviewed: 9 September 2018

    8.8
    Adore la vista!
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Todo lo excelente

    Adore la vista!

    Stayed in August 2018

  • Reviewed: 11 July 2018

    10
    Leisurely
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    When I travel to Guadalajara I love staying that this hotel. Simply the best.

    Stayed in July 2018

  • Reviewed: 8 May 2018

    9.2
    great
    • Business trip
    • Couple
    • King Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    pillows were strange paying for nespresso pods

    location, size of room, bed

    Stayed in May 2018

  • Reviewed: 4 May 2018

    10
    thanks for everything guys
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights

    the Bed, the view the food , the service everything in this hotel is gougers, thanks .

    Stayed in April 2018

  • Reviewed: 23 April 2018

    7.9
    Prices are high st the bar
    • Business trip
    • Group
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Prices are high st the bar

    Stayed in April 2018

  • Reviewed: 4 April 2018

    6.7
    Not so bad but too expensive
    • Leisure trip
    • People with friends
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    You must pay extra everything. It should be included even if you have to pay more...

    Good location

    Stayed in April 2018

  • Reviewed: 3 April 2018

    5.8
    Gay
    • Business trip
    • Solo traveller
    • Submitted via mobile

    Could not get a hold of anybody to cancel

    Stuf

  • Reviewed: 21 March 2018

    10
    Wonderfull hotel
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Wonderfull hotel Great value for the price

    Stayed in March 2018

  • Reviewed: 22 February 2018

    10
    Good
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Good

    Stayed in January 2018

  • Reviewed: 10 February 2018

    7.9
    None
    • Business trip
    • Solo traveller
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything luke normal

    Stayed in February 2018

  • Reviewed: 29 January 2018

    7.1
    Average
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Hotel is tired. Rooms are still clean but the hotel need renovations. A 4 star in the 1990s.

    Location

    Stayed in January 2018

  • Reviewed: 26 January 2018

    9.2
    Pretty good overall, but some staff does require cs training
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night

    Dinner service at the restaurant and bar were slow despite having only a few patrons. Staff at bar was not attentive

    Stayed in January 2018

  • Reviewed: 3 January 2018

    7.5
    It was greatb
    • Leisure trip
    • Family with young children
    • Executive King Room
    • Stayed 1 night
    • Submitted via mobile

    They didn’t booked two rooms, only one but at the end they respected the same price

    It was last minute and it went great

    Stayed in December 2017

  • Reviewed: 4 December 2017

    9.0
    Bed was comfortable
    • Leisure trip
    • People with friends
    • Executive Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Centrally locates but difficult to get in by car

    Bed was comfortable

    Stayed in November 2017

  • Reviewed: 2 December 2017

    8.3
    Great Hotel in centric location, Breakfast buffet is very good
    • Couple
    • Executive Double Room
    • Stayed 6 nights

    Breakfast Buffet is excellent and very recommendable. Valet Parking was very comfortable. Rooms are clean and very spacious.

    Stayed in November 2017

  • Reviewed: 30 November 2017

    10
    it was a great stay thanks
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights

    N/A

    it was a great stay thanks

    Stayed in November 2017

  • Reviewed: 23 November 2017

    7.5
    Christmas Tree
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Christmas Tree

    Stayed in November 2017

  • Reviewed: 2 October 2017

    7.5
    Great service checking in and out.
    • Business trip
    • Couple
    • 2 rooms
    • Stayed 2 nights

    Front parking very complicated

    Great service checking in and out.

    Stayed in September 2017

  • Reviewed: 2 October 2017

    4.6
    Events in same Hotel
    • Business trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night

    Reception Staff

    Events in same Hotel

    Stayed in September 2017

  • Reviewed: 16 September 2017

    9.6
    The hotel is old but they renovate the rooms
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel is old but they renovate the rooms

    Stayed in September 2017

  • Reviewed: 28 August 2017

    9.2
    Very nice hotel
    • Leisure trip
    • Couple
    • King Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Clean up the room service left out side all day.

    Uber, food , location

    Stayed in August 2017

  • Reviewed: 21 July 2017

    10
    Excelent location, excelent service.
    • Business trip
    • Couple
    • 2 rooms
    • Stayed 1 night

    exelent service

    Stayed in July 2017

  • Reviewed: 15 July 2017

    9.6
    Great place, good rooms and fantastic view.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great place, good rooms and fantastic view. Very nice staff!

    Stayed in July 2017

  • Reviewed: 27 May 2017

    8.3
    I LIKE HOTELS WITH COMFORTABLE ROOMS, GOOD FOOD AND A SWIMMING POOL
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 2 nights

    NO SWIMMING POOL

    Room was comfortable and the food was good

    Stayed in May 2017

  • Reviewed: 21 May 2017

    9.2
    Business trip
    • Business trip
    • Solo traveller
    • Club King Room
    • Stayed 6 nights
    • Submitted via mobile

    Well maintained

    Stayed in May 2017

  • Reviewed: 21 May 2017

    9.6
    Poor check-in facilitiez
    • Business trip
    • Solo traveller
    • Executive King Room
    • Stayed 1 night
    • Submitted via mobile

    Poor check-in facilitiez

    Stayed in May 2017

  • Reviewed: 2 May 2017

    5.4
    I thought it would be better.
    • Leisure trip
    • Family with young children
    • Executive King Room
    • Stayed 2 nights
    • Submitted via mobile

    Our first room was too shaky. Second room did not have hot water and the power went out.

    Stayed in April 2017

  • Reviewed: 28 April 2017

    10
    Super stay at the hotel
    • Business trip
    • Solo traveller
    • Executive Double Room
    • Stayed 7 nights

    Everything... friendly staff at front desk...quick to meet our requirements

    Stayed in April 2017

  • Reviewed: 23 April 2017

    7.1
    Location of property and excellent service
    • Leisure trip
    • Family with young children
    • Executive King Room
    • Stayed 7 nights
    • Submitted via mobile

    None

    Location of property and excellent service

    Stayed in April 2017

  • Reviewed: 28 March 2017

    10
    The staff was so friendly and kind, I really recommend you...
    • Business trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The staff was so friendly and kind, I really recommend you stay at this hotel .

    Stayed in March 2017

  • Reviewed: 9 March 2017

    7.1
    Renovated rooms are pretty good.
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Some floors haven't been renovated yet and rooms are kind of old and smell bad.

    Renovated rooms are pretty good.

    Stayed in March 2017

  • Reviewed: 5 March 2017

    9.6
    Breakfast buffet
    • Leisure trip
    • Solo traveller
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast buffet

    Stayed in March 2017

  • Reviewed: 5 December 2016

    8.8
    Happy with my stay
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night

    they need to renovate the carpet in the aisles it looks dirty

    The food was delicious and the room very clean and nice

    Stayed in December 2016

  • Reviewed: 2 November 2016

    9.2
    Fiesta Americana is a beautiful destination.
    • Business trip
    • Group
    • Executive King Room
    • Stayed 1 night

    Big Spacious Property with lots of professional courteous help.

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 15 December 2015

    7.5
    Spacious lobby and great views from the 12th floor.
    • Business trip
    • Solo traveller

    Bathroom was quite old and getting wet under the shower was a struggle. Laundry did not come back very clean with a couple of extra marks on shirts

    Spacious lobby and great views from the 12th floor. Great breakfast buffet

  • Reviewed: 6 September 2015

    3.8
    Location, nice lobby and good internet
    • Business trip
    • Couple

    Aside from the lobby, rooms are old, carpets belong to another generation but worst of all is that noise from one room to the other is very bothersome. Aside fom a poop stains in the rest room, which were taken care of immediately with the cleaning lady, a party next to my room, 1419 came back from a dinner party, somewaht happy and they chatted from 2 to 5 in the morning, not screams or offensive conversation but you could perfectly listen to them. The fault was not theirs, it is the hotel management and developers who, it appears do not care of Customer satisfaction. They shoud understand that if you use connecting doors in between rooms or sheet rock walls, their should be an efficient noise insulation. When checking out, the girl at the front desk was very simpathetic and asked me to wait, she was going to ask the hotel manager to hear me out. It never happened, a brief excuse and the hotel is going to undergo a major refurbishing... And that was it! While living in Austin, Tx, my business experience with with all type of services in regards to Customer service were of good quality with interest to listen and solve the problems when complaints were serious and in order. Unfortunately Mexico has a long way to go in this very important service. It is not my intention to get a free meal or night at any of their Posada Hotels, but mexican owners and administrative staff should be more open minded to what the customer experiences and a courtesy answer and a note of some sort should. At this moment, Fiesta Americana,... Do not expect any recommendation on my part. Aside from business I planned on relaxing and it was A..hell night! Omni, Sheraton and Intercontinental have listened to some of my complaints with sincerity. Social Responsibility of big enterprises in Mexico has to be imbued into their Investors, Board of Directors and Mangement. &Quot;He who wants positive results will find the means to achieve them, he who does not want will only find excuses...

    Location, nice lobby and good internet

  • Reviewed: 26 August 2015

    7.9
    Centrally located, easy to get to major points throughout...
    • Business trip
    • Solo traveller

    The pillows were just too big & hard...not soft, so had a hard time sleeping...tried to sleep w/o a pillow & couldn't...I'm just a pillow person when it comes to sleeping & this is very important point for my selecting of hotels...If you don't have a preference on pillows, this hotel is worth what you pay for...exceptional value!

    Centrally located, easy to get to major points throughout the city...Starbucks across the street, Restaurant & Bar in the Lobby--but I never used them...Very friendly bi-lingual staff...

  • Reviewed: 17 May 2015

    8.3
    Fiesta Americana hotel: room are large and very comfortable,...
    • Business trip
    • Solo traveller

    very difficult to access by car due to narrow lane and traffic on Vallarta av. Bad valet parking: you wait 10 min easy for your car and other cars are blocking you [1 lane!] average quality of service

    Fiesta Americana hotel: room are large and very comfortable, perfect bed, solid breakfast

  • Reviewed: 5 April 2016

    9.6
    Rooms don't have minibar
    • Leisure trip
    • Couple

    Rooms don't have minibar

  • Reviewed: 28 March 2016

    5.0
    Breakfast (not cheap but good quality)
    • Leisure trip
    • Solo traveller

    Advertise as it have a pool but it does not have a pool available.

    Breakfast (not cheap but good quality)

  • Reviewed: 28 November 2015

    8.8
    location is nice, opposite from starbucks
    • Business trip
    • Solo traveller

    gym is bit old, the breakfast starts late ( at 7 am),

    location is nice, opposite from starbucks

  • Reviewed: 22 November 2015

    5.4
    Close to freeway
    • Business trip
    • Couple

    Poor service and price not as quoted

    Close to freeway

  • Reviewed: 13 October 2015

    9.6
    Exactly what you would expect from an upmarket convention...
    • Leisure trip
    • Solo traveller

    Nothing negative.

    Exactly what you would expect from an upmarket convention and business hotel.

  • Reviewed: 26 August 2015

    8.3
    Really nice
    • Leisure trip
    • Solo traveller

    Need a key to get anywhere.

    Really nice

  • Reviewed: 24 August 2015

    7.9
    Location
    • Leisure trip
    • Couple

    Location

  • Reviewed: 14 August 2015

    10
    Great location.
    • Leisure trip
    • Family with young children

    We didn't stay more days...

    Great location...

  • Reviewed: 6 July 2015

    8.8
    Nothing
    • Business trip
    • Solo traveller

    Nothing

  • Reviewed: 11 April 2015

    7.1
    Location
    • Solo traveller

    Old building

    Location

  • Reviewed: 7 April 2015

    7.1
    Location, staff and general services
    • Leisure trip
    • Family with older children

    furniture on the room. (Old) Bathroom and closet. Need renovation.

    Location, staff and general services

  • Reviewed: 28 February 2015

    8.3
    Nice Staff and wifi
    • Business trip
    • Solo traveller

    Hair dryer explored while in use. Thousands pieces, stinked the whole room

    Nice Staff and wifi

  • Reviewed: 16 January 2015

    5.8
    Service is excellent as always.
    • Leisure trip
    • Family with young children

    Facilities are just too old and not very well maintained. It is just not worth the money it costs.

    Service is excellent as always.

  • Reviewed: 13 January 2015

    7.5
    Convenience, helpful staff
    • Business trip
    • Solo traveller

    Art-ex walls, needs upgrading

    Convenience, helpful staff

There are also 51 reviews without text. These impact the overall review score.

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