Reviews of Hotel Concierge Flor y Canto

We arrived late for check-in due to unexpected heavy traffic. Fortunately, the hotel managers were worried about us and came to great us despite the fact that there were heavy winds and that the power had gone out. They were particularly welcoming and accommodating. We were hungry and they helped us get some delicious pizza despite the fact that it was late and all the restaurants were closed. the managers went out of their way to be helpful. We were very pleased with how we were treated. The breakfast was great!

The space in the bedroom is rather tight.

The breakfast was excellent, cooked to order. The staff were extremely helpful and pleasant. Rooms in the back are small, front rooms with balcony are much bigger and more comfortable with a nice view of the mountains. Splurge on a balcony room. Pool was nice. Location was great, we walked all over town.

Be aware that there are a lot of stairs to the main floor, no elevator. We suggest that the hotel provide power strips to make plugging in devices easier. Hot water took a long time to arrive-maybe install a water circulating system? We also suggest proving a key to the front gate with the room key. Important in the evenings and weekdays when staff may not always be available.

The area was green and nice, the location good to walk around, the bed was big and comfortable and we liked the breakfast too. We truly enjoyed our stay.

A bit of a smell in the bathroom, although the shower gel and shampoo were really nice.

Easy to get to from the Taxqueña bus terminal in cdmx, then in Tepoztlan a quick 5 min ride to the hotel. The premises, room, bed, view, staff, food...all excellent!

The grounds of the property were very well kept and beautiful. The staff was friendly. Breakfast was good and offered a good variety. The location is phenomenal. It's located close enough to the Mercado Artesenal, but far enough from the noise of the town.

The rooms on the back side were too small. They were better for suited for twin beds. Bathrooms were too small and no counter space. Though the wait staff was very nice, they lack proper training. The hotel has a lot of potential to be better.

The location was amazing, very central and only a few minutes from the main shopping srteet. The property itself was beautiful, very clean and the brekafast was delicious.

The room had humidity issues, there was a strong smell of mould and the walls were also affected. The breakfast didnt open until 9am which we thought was too late as we couldn't enjoy an early start of the day, for example when we went hiking to the ruins on the mountain. The staff also didn't explain much about the local transportation options, and they only offered taxi options that started from Mexico City, instead of local taxis, which of course was double the price when booking. We later found out there are many local taxis that can take you back to Mexico airport for less than half the price that we booked.

Good breakfast, nice view

time of checkout

It was very clean and bottled water came with it.

The hot tub was not hot

Breakfast was wonderful - they made whatever we wanted. The fresh fruit was great.

The coffee was “warm brown water”

The place is located relatively centrally, within easy walk of the downtown and the main attractions in town.

The conditions depicted on Booking were not the ones I found on the ground. This property should not be called a hotel, let along anything with "concierge". It can at best be described as a poorly run and shabby Bed & Breakfast. Below are the main issues with this property: - Description on Booking versus Reality: This property has 8 total rooms, with virtually no noise insulation between them. The rooms are located on the same poorly lit hallway as the front desk. I could not rest at all given constant noise from neighboring rooms and from people at the front desk talking and listening to a loud radio. The whole place smelled musty. The bathrooms vented into the hallway (see attached picture), which created a persistent foul odor in the whole building. The bathroom was dirty, the shower had what looked like mold (see picture) and the toilet did not flush properly. The room was austere and lacked basic comforts one would expect in a hotel (it had dirty tile flooring, a curtain that did not block the light, making sleep even more difficult on top of the constant noise). The property is described on Booking as having a pool and jacuzzi, but both were in much poorer condition than described on the website and way too small for more than one person to use (picture of the pool area attached). - Service: No one among the staff on location speaks English or was able to address any complaints. For any complaint, I was simply told to contact Booking. This property has "concierge" in its name but the staff literally cannot offer any service. - The property claims to have breakfast included in the rate. However, once at the eating area you find out that only a couple of dishes are included. To get anything else you have to pay extra. The pastry was stale. I would not recommend having breakfast at this establishment.