Everything was very good this is my second stay,and I will stay next time Iam in town

Location and comfortable beds , great service

Stayed in April 2024

The rooms have seen better days but are still comfortable and the beds were very comfortable. Overall, I would definitely stay here again when I am in Mexico City

The hotel Lobby is very grand. It has lots of portraits and artwork and must be more than 100 years old. The Concierge and Front Desk staff were great. Housekeeping was very good too.

Stayed in March 2024

Toiletry amenities were pretty sad. Shampoo was awful, no conditioner provided, body lotion was never replenished. Towels are old & tired. Oddly the refrigerator in the room is locked. On Friday & Saturday nights, the neighborhood stays “active & loud” for hours despite the windows being closed.

Great location. Convenient to get to different parts of the city. Beds were comfortable.

Stayed in March 2024

The location. The employees. Si ce the moment we arrived everything was excellent.

The Hotel itself is amazing! We had a little incident with the Mattress but maintenance fixed it right away.

Stayed in March 2024

Shower needs repair

Classic Historic Great Location great omelettes

Stayed in March 2024

Communication between staff was poor at times, it was my birthday stay but nothing was arranged from the hotel which was quite surprising for a 5 star hotel.

Beautiful building, most staff were very nice and friendly. Great location!

Stayed in March 2024

I liked everything about the hotel.

This is a wonderful hotel. It is full of history and character. The staff is very good. I really enjoyed all the displays in the lobby and the beautiful decor. The hotel opened around the turn of the century and they have managed to keep the history and feeling of the hotel while completely updating it for the modern life style. My room was spacious and comfortable.

Stayed in February 2024

The area tends to get busy and noisy during the night. So if you are not into the crowd, consider a different hotel.

Extremely beautiful hotel with nice rooms in the heart of Zona Rosa. The staff were very helpful and polite. The room was spacious and quiet and was cleaned everyday.

Stayed in December 2023

Good location, interesting hotel!

Stayed in January 2024

Breakfast at the verandah was disappointing. The hotel needs refreshing without going silly modern. The lobby is badly decorated.

I loved the location, the generous size of the rooms, bathtubs, the staff, the building itself.

Stayed in January 2024

nothing

amazing location easy walking distance to Roma, La Condesa, chapultepec park etc. large room, comfy beds, amazing lobby/bar area and staff always helpful.

Stayed in February 2024

Since the hotel is a bit old the rooms are not very sound proof so could hear lots of the sounds from the hallway. The shower was a bit dated and could use new facet, but it did work ok and had good pressure.

Great location - loved staying in Roma norte with lots of nice restaurants and cocktail bars, also cool staying in this historic hotel was beautiful to look around and made it more interesting. Very comfy beds and pillows, big room and overall very clean despite the hotel being very old. Would stay here again when visiting Mexico.

Stayed in January 2024

The staff was very attentive and courteous, the hotel decorations were beautiful.

Stayed in January 2024

The hotel could use a refresher. It has old carpets in the hall and the first room we were assigned was a poor one .

The second room we were assigned was quite nice . The service was good overall with attentive and friendly people.

Stayed in January 2024

Excellent location, walking distance to the restaurants, cafes and shopping in Roma Norte and Reforma areas. The area is busy with lots happening but the property itself is quiet. Large spacious rooms with comfortable beds.

Stayed in December 2023

Our room was right above the restaurant and in the morning I could hear faint sounds of the music. It was nice music but for some it might be disruptive.

A charming hotel that is not super modern and luxury by todays standards but makes for this by being charming and clean.

Stayed in December 2023

The food was marginal

Stayed in October 2023

The amenities, the service, the Spa, and the history it has.

Stayed in December 2023

Noisy at night but bearable.

Location, staff, ambient, price

Stayed in December 2023

Noise from the street at night.

The location is great. The hotel is so beautiful and unique, staff are so nice and friendly, the bedrooms are a little bit dated, but maybe this is to keep the old style the same . We really enjoyed our stay at this hotel and definitely if I come back to visit Mexico city I'll book at the same hotel.

Stayed in December 2023

This hotel is absolutely magnificent. The only drawback is the neighbourhood. I was in the Zona Rosa in 1979 and was gorgeous but the last 40 years were not kind to the area. Full of sex shops and the mansions lining the streets are nothing like they were in their glory days.

Stayed in November 2023

We didn't flood the bathroom but the hot water did take an extraordinarily long time to reach our bathroom. This was the same situation at our hotel in Oaxaca. The shower head did spray out in a weird way, in all directions. The shower curtain left a lot to be desired. I don't know where they picked out these items. If they replaced the head and curtain, I think it would fix a lot. The tub didn't drain as fast as the shower produced water. So you end up standing in some water. We got cleaning one day which was only the bathroom, strangely not the bed or new water. Also, the water bottle policy of 2 bottles per room per day is silly. Both other hotels we stayed at in Mexico had water refill stations all over the hotel, so that you didn't have to waste so much plastic. We did appreciate the fridge though. Lastly, when someone used the gym on the 2nd floor, they slammed weights on the ground. This was felt all over. I think they should prevent this, as the banging was annoying. None of this stops us from recommending this hotel. I think it's rating around 8.6-9.0 is just about right.

We stayed 8 nights and in general, we really liked this hotel. We would happily recommend it to someone doing sightseeing in Mexico City. The check-in process was quick, with an English speaking front desk person. We did request to be placed in a quiet part of the hotel (not facing the street). I'm not sure if the street is really that noisy but the back of the hotel is very quiet! We found the room to be very clean and the bed/pillows to be comfortable. We always had hot water and the AC worked well enough (not super cold to our liking but cool enough). The window did open to allow some fresh air. The room was very large with nice furniture. Some people say it's worn out but to be honest, not much more than most hotels. The bathroom was recently re-tiled as part of a refresh. The hotel lobby and all ground floor, as everyone says, is stunning. When we returned to the hotel after dinner, we often sat and relaxed in the lobby rather than our room. Many nights there was live music in the hotel bar (The Phone Bar). It was super nice to listen to and we found the rest of the guests to be quiet and polite at the hotel. Many guests were taking photos in the lobby because it's really neat. The area around the hotel is completely safe and we had zero problems getting Ubers to our destinations. The closest metro, the pink line, was down and replaced with buses while we were there, which was unfortunate. The proximity to Roma Norte and Condesa was excellent. You could reach many places by foot in those areas. We did end up taking rides to the historic center, Chapultepec Park/Polanco and to further places like Coyoacan, Xochimilco and Teotihaucan. Honestly, the prices were not that bad and it saved us time. We did eat a couple nights near the hotel, which had plenty enough choices. We liked that the hotel did not force services onto you. We had complete choice of moving our own bags, getting breakfast or anything else they offered.

Stayed in November 2023

The bathroom would get very wet after I showered, the curtains were complicated to manage.

Overall, excellent experience. Will 100% stay there again.

Stayed in October 2023

Everything was okay

Nice hotel witness of history. Really special

Stayed in November 2023