Boulevard Kulkulkan Km 11.5, 77500 Cancún, Mexico
#32 of 211 hotels in Cancún
Guests' ChoiceBased on 1114 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
9.2
Facilities
8.7
Staff
9.3
Value for money
8.4
Free WiFi
8.1
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End of dialog contentReviewed: 28 March 2024
Amy
United StatesAmazing breakfast buffet! Very friendly staff and great entertainment.
Stayed in March 2024
Reviewed: 25 March 2024
Flavia
BrazilI got sick because of the food.
The food was great. The room had a beautiful view. A lot of food options.
Stayed in March 2024
Reviewed: 24 March 2024
Nelson
United StatesThe humidity in the rooms From the room you can hear people talking in the hall, and also all the noise in the swimming pool
All staff was so nice
Stayed in March 2024
Reviewed: 22 March 2024
Stephanie
AustraliaThe resort has everything. We found it very relaxing, great service, great everything
Stayed in March 2024
Reviewed: 21 March 2024
Jenny
United KingdomFood is good but not great. Pool is very small for such a big hotel. We were in a ‘beach view’ room but were in a very dark and shady area of the hotel.
Beautiful beach area. Gym is well equipped and has air conditioning. Not busy except before breakfast. Staff friendly and helpful. Coffee shop was good.
Stayed in March 2024
Reviewed: 20 March 2024
Ivelina
United StatesSome of the restaurants had long wait times in the evenings, but overall not much to complain about. Rooms and bathrooms need updating.
Wonderful location, our room was on the adult only side of the resort, very quiet, overlooking the beach, with beautiful views of the sunrise. Plenty of delicious food options, staff was very polite and accommodating. Used the services of local travel agent on the premises to book a day trip, which was fantastic!
Stayed in February 2024
Reviewed: 20 March 2024
Hang
CanadaRoom is a bit outdated
Good location Great view
Stayed in March 2024
Reviewed: 17 March 2024
Nicola
United KingdomFood quality wasn’t great but didn’t ruin the holiday.
Good location, staff were amazing. Loved the VIP room for chilling in the evening.
Stayed in February 2024
Reviewed: 15 March 2024
Sudhakar
United StatesBreakfast was OK but the omlette station is too slow. It needs at least two people. The girl was dong great but could not support that many people. The entry key and towels should be linked to the wrist band. It is hard to carry the card.
The beach is great. The staff, particularly at the pool (Alexia and Benzi) is great. The dinner was also good at all restaurants. The 24 h cafe was also very helpful.
Stayed in March 2024
Reviewed: 8 March 2024
Natalie
United StatesLeaving!
I keep coming here for the delicious food and incredibly courteous staff. They always ask if you're traveling for a special occasion and will add a celebratory banner on your door along with balloons in your room. Also, the beds and pillows are amazing! I was well rested my entire trip.
Stayed in March 2024
Reviewed: 8 March 2024
Muath
CanadaSometimes room housekeeper services are a little bit late. The indoor area and halls are hot due to open doors to outside. It would be nicer if the indoor area kept cool during humid hot days!
Excellent service, staff is very welcoming, resort is beautiful, variety of delicious food and clean beach. I need to visit again!
Stayed in March 2024
Reviewed: 8 March 2024
Marie-christine
JordanPools are not very big and some days there was a yellow residue forming around the edge of the pool tiles
Very comfy beds and clean rooms Amazing staff and entertainment shows/singers every night Beautiful stretch of beach Small but cozy resort, short walking distance to everywhere Fun vibe for all family members Delicious seafood
Stayed in March 2024
Reviewed: 7 March 2024
Narges
CanadaThe resort was excellent! It was very clean. Food was perfect. The staff were friendly.
Stayed in March 2024
Reviewed: 7 March 2024
Alen
SloveniaShort summary: PLUS: location, very friendly staff, great food, great room service, very clean MINUS: not enough sunchairs during the day, we have a room near reception and few days it was noisy until 10/11 PM. One day even until midnight OVERALL 8.7 out of 10
Stayed in March 2024
Reviewed: 5 March 2024
Nataly
Costa RicaPool is very small for all the people there.
Food Amazing in every restaurant. Staff very kind.
Stayed in March 2024
Reviewed: 5 March 2024
Dania
United StatesThe food was alright
The property was clean the views were amazing, i would definitely stay here again.
Stayed in March 2024
Reviewed: 4 March 2024
Joseph
United StatesConvenient, good value, clean, great staff
Stayed in February 2024
Reviewed: 1 March 2024
Ranbir
CanadaWhen we checked in, we had two junior suite rooms booked and paid for. One for us with one kid and another for our parents. Both rooms which we booked were Junior suites. Even after requesting closer rooms, when we checked in, they gave us one standard room and which did not have an elevator and was difficult with stroller and accessibility wise for us. When asked to change, they said we did not have availability for another room or to change and had to wait one day. I did not like the fact that we booked two rooms so knowing that it is a family we should be put together close to each other rather than far rooms in two separate buildings and knowing we were traveling with 1 infant and 1 toddler. That's the only feedback I have.
We really liked our overall stay and the facility. It was very clean and well organized. They also had a lot of activities for the kids. The beach was very clean and the kids had fun. Also, I love the fact that they had activities for the adults every day as well. Overall, it was a very nice stay and would definitely visit again.
Stayed in February 2024
Reviewed: 1 March 2024
Robert
United StatesPool was small and no swim up bar.
The Beach was amazing! Rooms were clean and the service was excellent. The property was very nice. Amazing location
Stayed in February 2024
Reviewed: 26 February 2024
Asma
MoroccoThe wifi is very poor. The fact that we line up for the restaurant access and some times they are full. The room cleaning is poor as well, they don’t do it some time until I called them.
Everything, we liked the resort me and my family especially the kids club, my child enjoyed a lot.
Stayed in February 2024
Reviewed: 26 February 2024
Ana
United StatesWifi needs improvement.
Amazing resort! We thoroughly enjoyed everything about our stay. We cannot wait to come back.
Stayed in February 2024
Reviewed: 26 February 2024
Loren
United StatesCasual atmosphere and staff were great
Stayed in February 2024
Reviewed: 26 February 2024
Jakob
GermanyThe food, the service and the beach...
Stayed in February 2024
Reviewed: 25 February 2024
Hirogi
JapanThe food was delicious. The beach was beautiful.
Stayed in February 2024
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