Reviews of Wyndham Garden Monterrey Norte This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Dear Miss. Narda, Thank you for taking the time to share your feedback. We are glad to know that our location was convenient for you and that we were able to accommodate your early check-in request. We sincerely regret the cleanliness issues you experienced during your stay, including the condition of the common areas and the incident in the elevator. Please rest assured that your comments have been shared with our housekeeping and maintenance teams so immediate corrective actions can be taken. Your comfort and satisfaction are very important to us, and we hope to have the opportunity to welcome you again and provide you with a much-improved experience.

Dear Miss. Narda, Thank you for taking the time to share your feedback. We are glad to know that our location was convenient for you and that we were able to accommodate your early check-in request. We sincerely regret the cleanliness issue… Show more

Dear Ms. Mayra, Thank you for sharing your experience with us. We are glad to hear that you found our facilities clean, spacious, safe, and comfortable, and that you enjoyed the pool. It is very rewarding to know that these aspects contributed to making your stay pleasant. On the other hand, we sincerely apologize for the delay during your check-in process. We are reviewing our procedures to improve service during peak times and to prevent such situations in the future. We appreciate your understanding and especially that you took the time to share your feedback with us. It will be a pleasure to welcome you again. Kind regards,

Dear Ms. Mayra, Thank you for sharing your experience with us. We are glad to hear that you found our facilities clean, spacious, safe, and comfortable, and that you enjoyed the pool. It is very rewarding to know that these aspects contrib… Show more

Dear Narda, Thank you for sharing your feedback with us. We are pleased to hear that you were satisfied with both the location and the service you received. Our team is dedicated to ensuring every guest feels well cared for and enjoys a comfortable and convenient stay. Comments like yours motivate us to continue delivering our best every day. It will be a pleasure to welcome you again in the future.

Dear Narda, Thank you for sharing your feedback with us. We are pleased to hear that you were satisfied with both the location and the service you received. Our team is dedicated to ensuring every guest feels well cared for and enjoys a co… Show more

Dear Mr. Juan, Thank you for taking the time to share your experience with us. We are glad to hear that you were satisfied with the service provided by our staff, as warm and friendly attention is one of our top priorities. We sincerely apologize that the condition of the bathroom did not meet your expectations. We appreciate you pointing out the details, such as the wear and tear of the facilities and the drainage issue, as this helps us focus our maintenance and renovation efforts. In fact, we are progressively working on updating our rooms to provide a more comfortable and modern experience. We look forward to welcoming you again, and if you have any further comments or suggestions, please don't hesitate to contact us.

Dear Mr. Juan, Thank you for taking the time to share your experience with us. We are glad to hear that you were satisfied with the service provided by our staff, as warm and friendly attention is one of our top priorities. We sincerely apo… Show more

Dear Guest, We deeply regret that your experience did not meet your expectations. We appreciate you highlighting the great location, although we understand that it was not enough to compensate for the negative aspects you mentioned. We sincerely apologize for the condition of the room as described. It does not represent the level of quality and comfort we strive to provide. Please rest assured that we have already shared your feedback with our maintenance and cleaning team to address the issues immediately, such as the stains, the condition of the furniture, and the overall state of the facilities. We greatly value your opinion, as it allows us to identify key areas for improvement. We hope to have the opportunity to welcome you again in the future and provide you with a much more satisfactory experience.

Dear Guest, We deeply regret that your experience did not meet your expectations. We appreciate you highlighting the great location, although we understand that it was not enough to compensate for the negative aspects you mentioned. We sinc… Show more

Dear Mr. Luis, We sincerely appreciate the time you took to share your feedback with us. We are pleased to hear that your experience at our hotel met your expectations. Your comments are extremely valuable, as they allow us to continuously evaluate and improve the quality of our services with the goal of meeting — and exceeding — the expectations of our guests. We look forward to the privilege of welcoming you again to our hotel. If you wish to share any further suggestions or comments, please do not hesitate to contact us. We are at your full disposal.

Dear Mr. Luis, We sincerely appreciate the time you took to share your feedback with us. We are pleased to hear that your experience at our hotel met your expectations. Your comments are extremely valuable, as they allow us to continuously … Show more

Dear Mr. Po-Hsiung, Thank you for taking the time to share your experience. We're glad to hear you found the space comfortable and spacious, as this is something we truly value in our accommodations. We’re sorry to hear about the issues you encountered with unpleasant odors and the Wi-Fi connection. Our maintenance and technical teams are already reviewing these matters to ensure they do not affect future guests. We sincerely appreciate your feedback, as it helps us continue to improve. We hope to have the opportunity to welcome you again and provide a more pleasant stay.

Dear Mr. Po-Hsiung, Thank you for taking the time to share your experience. We're glad to hear you found the space comfortable and spacious, as this is something we truly value in our accommodations. We’re sorry to hear about the issues… Show more