Staff was eager for tips and seems tired. The reason of that the average count of stays in this hotel is less than coupe of days.

The location is perfect. Sea view is adorable. Good food and friendly staff.

Stayed in April 2024

I had higher expectations for the service at the bars, as well as for the quality of spirits given the price we paid.

The essence of this hotel revolves around its prime location. Situated on a small island connected to Isla Mujeres by a bridge, it offers breathtaking beaches, stunning sunsets, and crystal-clear waters. The dinner offered delicious food, and a must-visit spot is the chevicheria.

Stayed in February 2024

The staff felt very pushy with always trying to help and expecting tips. We also felt very pressured to attend their membership breakfast which we did not want to do. There there was a lot of work being done while we were there so there was some mess throughout the hallways

The location was perfect, couldn’t imagine a better location!

Stayed in December 2023

Quite a bit of disturbing renovation going on. The children's club was never open during our week.

The location and view is amazing. The beach is great.

Stayed in November 2023

The whole Mia Club experience was poor, in my opinion. At the moment you set foot in the hotel, they will offer you some discounts on some hotel activities in exchange for your participation in a “quick” meeting to present you their time sharing club. Mine took around 2 and a half hours and was pretty frustrating for both me and the sales team. I left there not even wanting to use the discounts they gave me so stressful it was. They should urgently change their approach regarding this.

This resort is located at the best spot in Isla Mujeres (playa norte). The villa has a breathtaking ocean view and easy access to the beach. Some people from the staff are really nice and treat you really well (some waiters and waitresses and the hardworking cleaning and maintenance workers). The food was also really good, the buffet is not the largest, but had everything we were looking for.

Stayed in November 2023

It was our honeymoon, and we absolutely enjoyed our stay here. All the staff was super nice. We will definitely be back! It was so beautiful.

Stayed in August 2023

Maria's dinner was not good. We were so disappointed that we canceled our 2nd-night dinner. The pool was warm to hot water. It felt more like a hot tub than a swimming pool. The sales pressure for timeshare and future stays was excessive. We were there to relax, not to be pressed for commitments on future stays. This was way over the top and may make the difference in whether we will visit again, or not. The birds were annoying and smelly. Some of the walkways to units were covered in bird feces. They were being painted rather than pressure washed.

Roberto, Perna, Antonio, and Isreal were amazing staff members. We felt very comfortable with them on a daily bases. You have gems with these people. The location and ocean, seawater, and rocks were amazingly beautiful.

Stayed in July 2023

Staff was not serving you, unless you asked them and tipping generously.

Location, Lunch a d Dinner meals.

Stayed in May 2023

The bathroom needed some repair work or modernising

Beautiful location and excellent service

Stayed in March 2023

I didn't get what I payed for ! I payed for a King bed with a deluxe room. What I received was a Queen bed next to my daughter's room for $1000.00's more. The front desk promised me on that Wednesday they would move me to another room. Never happened !

The welcoming Staff ! It's nice to see people enjoying what they do. Location and cleanliness was superb. The food was delicious and non stop, as was the alcohol. Some of the best drinks ever ! The swimming pool was always clean along with the bar. I can't even express how beautiful the beach is . Special thanks again to your Staff. See you next year !!!

Stayed in May 2023

The rooms are obviously old and have been renovated lightly as to a passable standard. The public areas (apart from the buffet area) have been renovated to a lovely standard. My biggest gripe was the disgusting tour booked through the hotel. We booked a tour to go to MUSA (underwater museum) for 5th April. We were told it was a 2 hr tour with some snorkelling around the underwater museum. Perfect- so we thought! No! Firstly the pick up was more than an hour late; secondly the snorkelling was for one hr around waters that were nowhere near as nice as the water at the hotel NOT at MUSA; there was a stop for an hour and a half at some dodgey place where some ppl were getting fotos of themselves holding a halfdead shark out of the water- so more time wasted; we had a stop of we had 15 mins out at the underwater museum which was so rough and murky- it was another waste of precious time AND to top it all off- they dropped us in town (NOT at the hotel as were told they would). So we had to walk back as we didn't take our wallets with us on a "2 hour trip on the water"Upon arrival back at Mia Reef we came across Nubar, who remarked when we told him "Not again!" DO NOT BOOK TOURS THRU this resort!! They obviously work with unprofessional operators!

LOVED the location! Could not find a better location that this! The beaches are beautiful! The bed was comfy. A/C in the rom was good. Most staff were friendly and helpful.

Stayed in April 2023

The bed was very firm, pillows not great & blanket was just slightly too light.

The beach, lagoon, location in general is gorgeous.

Stayed in April 2023

The property is ran down and could benefit from significant improvements. Starting with the bridge wooden pillars, some are very eroded by water causing potential safety issues.

The scenery was amazing and the staff very nice and helpful!

Stayed in March 2023

the resort is so worn down, feels like a charter hotel from 1980. pillows felt like plastic, the mattress was brown of mold. you could hear everything from the neighbours and the door had glitches. the food also needs an update as the common areas. outside showers didn’t work.

stunning location on the north part of the island with the waves of the Mexican gulf below the hotel. only guests are allowed on the top island. service was wonderful, everybody keen on helping out- specifically Abraham!

Stayed in March 2023

Staff was exceptional - Beach is beautiful - the Main Dining Room Food was superb - the other two Restaurants not worth the trouble to book a reservation

Stayed in March 2023

they don’t clean the sea weed on the end close to their facility the breakfast and meals are not the best

location good option of a couple of dishes for dinner

Stayed in March 2023

We chose the least expensive accommodation - a hood sized room looking out to the sea. The decor was bright but starting to become tatty and although everything worked in the bathroom, it could have gone with updating some time in the past 20 years. We liked the view and location, but would seriously consider a more expensive room if we returned. The location of the hotel was excellent / a short walk to Playa Norte if you wanted to go (and into town) but over the boardwalk so quieter.

There was a good buffet selection, especially salads and fruit. The fresh omelet station at breakfast was excellent. The hot good selection was slightly more variable in quality - especially the meat options. Food was available in one form or another for 24 hours a day. Bicycles were available to borrow although it was exceptionally windy while we there in February so we didn’t make use of them. The interior of the main building was modern and pleasantly decorated. The complimentary minibar was topped up daily. **There we’re bedside resting lights! A very rare facility! We could actually read in bed!**

Stayed in February 2023

No room service and the room was too small.

The ocean

Stayed in February 2023

rooms need an upgrade

lovely property with great communal spaces however - rooms are very basic.

Stayed in January 2023

Had a few problems with our room management made it right!!!

Staff and location are amazing

Stayed in February 2023

the cost of extra things to rent

the beach was spectacular here

Stayed in January 2023

The food in the main restaurant was just ok. Biggest issue we had was the hard sales push for us to join their vip club. They were not honest in their approach, getting us to agree to a meeting and aggressive once we said no, continuing to try to convince us for several days. This made things quite uncomfortable. The stairs entering the beach area were all roped off but one. These shoild have been repaired.

The setting/location can't be beat. The facility was older but mostly renovated. Room had fantastic view and was clean and comfortable. Being on a private reef gave security and prevented overcrowding with general public. Staff was great. Friendly and helpful.

Stayed in January 2023

expensive if you pay full price (as we did at Christmas) and the hotel could do with a lot of TLC given the cost . it’s also slightly more children oriented than we expected.

premier location on the island - very special

Stayed in December 2022

Was not impressed with the donned food at the Mexican restaurant. Last few nights we left the resort and had dinner.

We liked that you could snorkel everywhere and the location

Stayed in December 2022