Reviews of HS HOTSSON Hotel Leon This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Boulevard Adolfo Lopez Mateos 1102 Ote, 37266 León, Mexico
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Reviewed: September 7, 2025 · Stayed in July 2025
Verified reviewReviewed: August 20, 2025 · Stayed in May 2025
Verified reviewReviewed: August 18, 2025 · Stayed in August 2025
Verified reviewDear Ms. Brenda, We sincerely appreciate the time you took to share your impressions and feedback about your recent stay. It is a true pleasure to know that the details offered during your visit, as well as the breakfast and the atmosphere, pleasantly surprised you. We are especially happy that you enjoyed the comfort of your room, the cleanliness, and the attention of our staff. We greatly value your comments about our location, and please be assured that your feedback helps us maintain the standards of quality and service that characterize us. We hope to have the opportunity to welcome you again in the future and continue to exceed your expectations. Best regards Viridiana Gómez General Manager
Dear Ms. Brenda, We sincerely appreciate the time you took to share your impressions and feedback about your recent stay. It is a true pleasure to know that the details offered during your visit, as well as the breakfast and the atmospher… Show more
Reviewed: August 12, 2025 · Stayed in July 2025
Verified reviewI like everything
Reviewed: July 26, 2025 · Stayed in July 2025
Verified reviewReviewed: July 22, 2025 · Stayed in July 2025
Verified reviewReviewed: June 26, 2025 · Stayed in June 2025
Verified reviewReviewed: June 24, 2025 · Stayed in June 2025
Verified reviewReviewed: June 24, 2025 · Stayed in June 2025
Verified reviewReviewed: June 16, 2025 · Stayed in June 2025
Verified reviewReviewed: May 29, 2025 · Stayed in May 2025
Verified reviewDelicious breakfast Excellent facilities Amazing staff
Dear Oscar Thank you for sharing your opinion. We are glad to know you had a pleasant experience with us. Your satisfaction is our priority, and we will continue working to provide quality service. We appreciate your visit and hope to welcome you again in the future. Safe travels Viridiana Gómez General Manager
Dear Oscar Thank you for sharing your opinion. We are glad to know you had a pleasant experience with us. Your satisfaction is our priority, and we will continue working to provide quality service. We appreciate your visit and hope to welco… Show more
Reviewed: May 23, 2025 · Stayed in May 2025
Verified reviewThe hotel is nice and spacious. The breakfast is large and varied, although the hygiene measures could be improved. At least they don't charge extra for certain food items. The food is tasty and the price is high but standard for this kind of hotels.
Upon arrival, I was told they were expecting me, but my reservation had been canceled. They changed my room due to "no availability," but charged me the same as the initial rate because it had a balcony. This balcony had two chairs, but I noticed it was the only one without a table, while other rooms did have tables to make use of that space. I also noticed a strange smell in the room. The desk had a sliding surface that was very uncomfortable; I had to ask someone to come and temporarily fix it with tape.
Dear William On behalf of all of us at HS HOTSSON LEÓN, we appreciate your visit and are happy to know that your stay was pleasant. Please be assured that we will continue to work on your suggestions, which help us achieve continuous improvement in our facilities and service. I apologize for the reservation misunderstanding and the lack of a table on the terrace. We hope to see you back soon. Regards Viridiana Gómez General Manager
Dear William On behalf of all of us at HS HOTSSON LEÓN, we appreciate your visit and are happy to know that your stay was pleasant. Please be assured that we will continue to work on your suggestions, which help us achieve continuous improv… Show more
Reviewed: May 5, 2025 · Stayed in May 2025
Verified reviewReviewed: May 2, 2025 · Stayed in May 2025
Verified reviewReviewed: April 9, 2025 · Stayed in April 2025
Verified reviewReviewed: April 6, 2025 · Stayed in March 2025
Verified reviewBreakfast was perfect. The hotel is very close to the historical centrum.
Dear Roman, We were delighted to have the opportunity to serve you. We are committed to maintaining excellent service. It will be an honor to welcome you in the future. Best regards. Viridiana Gómez General Manager
Reviewed: March 31, 2025 · Stayed in March 2025
Verified reviewReviewed: March 14, 2025 · Stayed in January 2025
Verified reviewThe location is excellent. It is in the middle of everything
The hotel pre-charged my account before I've arrived and when I got there, the clerk charged me again and she did a cancelation of the first charge. That is not right
Dear Martin Thank you very much for your comments. I truly appreciate you sharing your experience with us. We will carefully review the retraining of our staff to ensure the excellent service you deserve. We hope you will give us the opportunity to serve you again in your home. Best regards Viridiana Gómez General Manager
Dear Martin Thank you very much for your comments. I truly appreciate you sharing your experience with us. We will carefully review the retraining of our staff to ensure the excellent service you deserve. We hope you will give us the opport… Show more
Reviewed: March 12, 2025 · Stayed in February 2025
Verified reviewReviewed: February 10, 2025 · Stayed in February 2025
Verified reviewReviewed: January 11, 2025 · Stayed in January 2025
Verified reviewReviewed: January 7, 2025 · Stayed in December 2024
Verified reviewReviewed: December 28, 2024 · Stayed in November 2024
Verified reviewThe hotel was in a great location. Super close to the mercados de piel so we did a lot of shopping. Hotel food was delicious and the decor was amazing.
The AC in our room was not the best. It never really got cool so it was a little hard to sleep a night. We only stayed one night so we didn’t complain to the staff but maybe it wasn’t working that day.
Dear Tannia On behalf of those of us who work at HS HOTSSON LEÓN, we appreciate your visit and your comments, as these help us improve our facilities and service. I apologize and assure you that we will immediately resolve these issues to provide excellent experiences. We hope to have the opportunity to serve you soon in this, your home. Regards Viridiana Gómez General Manager
Dear Tannia On behalf of those of us who work at HS HOTSSON LEÓN, we appreciate your visit and your comments, as these help us improve our facilities and service. I apologize and assure you that we will immediately resolve these issues to p… Show more
Reviewed: December 11, 2024 · Stayed in November 2024
Verified reviewReviewed: November 23, 2024 · Stayed in November 2024
Verified reviewStaff Restaurant Buffet Facilities
All is super good. We loved our stay Thank you Muchas gracias
Dear Oscar Your comments are a great source of motivation that I will gladly share with all the collaborators. Thank you very much for visiting us and I assure you that we will continue working to achieve continuous improvement of our service and be worthy of your recommendation. Regards Viridiana Gómez General Manager
Dear Oscar Your comments are a great source of motivation that I will gladly share with all the collaborators. Thank you very much for visiting us and I assure you that we will continue working to achieve continuous improvement of our servi… Show more