Sometimes the service at the Chapultepec lounge is not what it supposed to be. A few times I needed to call the waiter as they like chatting in the kitchen or in another areas and forget about the service and customers.

Location, number and variety of restaurants, facilities

Stayed in August 2025

Everything was great

One of my best hotel experiences! :) From the moment I arrived, the entire staff was incredibly welcoming. The hotel is spotless and has several restaurants on-site, which is very convenient. The first night I had noisy neighbors, but the staff immediately moved me to another room without hesitation. Both rooms had beautiful views — though I especially recommend the one overlooking the park. Taxis are stationed right outside the hotel, which feels more like having high-end Ubers at your doorstep. The rooms were kept immaculate, and I really appreciated the large glass bottle of water delivered each day. The club lounge offers an à la carte breakfast with an amazing view, while the buffet on the R floor is also a solid choice, with a nice variety of food. The housekeeping staff stood out to me as well. The cleaning lady greeted me every morning, and after I came down with a fever during my stay, she even checked in to ask how I was feeling the next day — such thoughtful gestures make a big difference. The hotel also arranged for a doctor, who arrived in less than an hour. Check-in and check-out were seamless, and I loved the special touch of receiving a plate of delicious chocolates on Independence Day. Overall, an outstanding stay with incredible service and attention to detail. Highly recommend!

Stayed in September 2025

excelent location and staff very attentive

Stayed in September 2025

Everything and everyone was great!

Stayed in September 2025

Nothing. All perfect!

Great Place in a great location! Rooms are spacious and sufficient for 2 people. Bed, air-condition, hot water, WIFI ... all worked perfect without a hick-up. Went to Palm Restaurant and food was a bit pricey but quite good. Just the onion soup should be served in a bowl with gratinated cheese, rather a regular soup plate. ;)

Stayed in September 2025

All good

Beautiful hotel, liked the location, the staff is very helpful, easy check in and checking out. Our room was on 23d floor with a beautiful city view. Loved the cosmetics in the room.

Stayed in September 2025

I think when a room gets empty, the cleaning crew needs to make sure that everything is in good standing and if it’s not, they need to communicate with the maintenance team to do all the repairs before another check in .

LOCATION, LOCATION, LOCATION. It was my first time staying at the hotel. We had some hiccups with maintenance and a few things in the room including air conditioning. But one of the managers named Karin took a good care of us and she was kind and at then end everyone was happy . I also have to mention that the concierge is great. They take a good care of you guests. Alfredo and Andros were great at guest services counter.

Stayed in August 2025

Nothing

Great location, nice rooms and let us check out later. Very friendly staff.

Stayed in August 2025

Negative point: they refused us twice an upgrade even the hotel was empty.

Positive points: great location, staff very friendly, very confortable bedroom

Stayed in July 2025

Lio concierge person was excellent

Staff is excellent Very personalized and caring staff

Stayed in August 2025

Nothing

Amazing location and great service

Stayed in July 2025

It is elegant yet modern and with a Mexican accent, very comfortable and plenty of spectacular options for dining

Stayed in August 2025

High price

Confortable

Stayed in July 2025

One room was too close to elevador and you Coindreau year it all the time. But they changed our room as don as we asked.

Nice room , confortable beds, great view, great location, friendly staff, great breakfast, pretty flowers on lobby.

Stayed in July 2025

None

Very nice location. Safe area

Stayed in July 2025

Nice

Stayed in July 2025

The room on the 23rd floor was 2 rooms away from the elevator, but still I could hear the elevator all the time. The breakfast was a lower quality that I expected, but it was quite acceptable. The hotel said the rooms were all 2 double beds. These were very close to the walls, so even for a thin (50kg person), it was difficult to get out of bed without crawling over your spouse as there was no space. It was fine, but inconvenient. We were there for one week, and I adjusted to it all. The location is fabulous and the staff quite pleasant and helpful.

Overall it was a very nice hotel with helpful and pleasant staff. The location was excellent.

Stayed in May 2025

NA

Location, Cleanliness, View and Food

Stayed in April 2025

Nothing

presidential room was spectacular and clean

Stayed in May 2025

The price is to much for the kind of room.

Stayed in May 2025

Elevators make a bit of noise if the room is close to them.

Best location in the city

Stayed in May 2025

Rooms too smalle

The selection of restaurants and location

Stayed in April 2025

Entry/ Exit

Location

Stayed in April 2025

Second time staying here. Very relaxing hotel, great spa, all staff is very accomodating. They have all the services you might need (show shine, excellent dry cleaning, bell hops were excellent and front desk staff so kind). The breakfast is great and everyone so helpful, all the restaurants inside are also very good as are the bars. Gym is well equipped too.

Stayed in March 2025