Reviews of Hotel Isabel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Isabel la Catolica 63, 06000 Mexico City, Mexico

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Reviewed: August 17, 2025 · Stayed in July 2025
Verified reviewReviewed: July 25, 2025 · Stayed in July 2025
Verified reviewMy favorite spot to crash in Mexico City. Its old fashioned style thrills me.
All good
Dear guest, thank you for rating us and sharing your experience. We're glad to know you enjoyed your stay and that you enjoyed our rooms and the hotel's style. We hope to welcome you back soon.
Reviewed: July 20, 2025 · Stayed in July 2025
Verified reviewLocation, close to the Historic Center.
Dear guest, we appreciate you taking the time to rate and comment. We're pleased to know that you found our accommodations to be a suitable option and our prices to be reasonable. We hope to welcome you back and continue providing you with excellent service.
Dear guest, we appreciate you taking the time to rate and comment. We're pleased to know that you found our accommodations to be a suitable option and our prices to be reasonable. We hope to welcome you back and continue providing you w… Show more
Reviewed: July 10, 2025 · Stayed in July 2025
Verified reviewThe view from the window
This was an overpriced hotel, compared to more modern hotels in Centro Historico. The sheets and towels were ancient. The amenities in the room were minimal. Even soap and shampoo were ridiculous. The furniture in the room was old, but they said it's a "historic hotel". I would not stay in this hotel again even for half the price.
Dear guest, thank you for your rating and observations. We regret that your stay was not what you expected. Our category may not suit your needs, although the building is historic and we try to maintain the colonial style without making any modifications that alter its rustic feel. We will take your comments into account to improve. Best regards!.
Dear guest, thank you for your rating and observations. We regret that your stay was not what you expected. Our category may not suit your needs, although the building is historic and we try to maintain the colonial style without making any… Show more
Reviewed: July 9, 2025 · Stayed in July 2025
Verified reviewPrice, staff, location
I.loved everything nothing to dislike
Dear guest, thank you very much for your kind comment and rating. We're glad you enjoyed the service and that the location was convenient. We hope to welcome you back soon and continue providing you with quality service.
Reviewed: July 9, 2025 · Stayed in July 2025
Verified reviewHeritage property
Dear guest, thank you for rating us. We are glad to know that you liked this historic building. We hope to continue providing you with quality service and a comfortable stay in the near future.
Reviewed: July 8, 2025 · Stayed in July 2025
Verified reviewOld school hotel with wood floors, french doors that open onto a narrow balcony.
Dear guest, thank you for rating us and sharing your experience. We're glad to know you enjoyed your room and that you liked the colonial style and the historic building. We hope to continue providing you with quality service and a comfortable stay in the near future.
Dear guest, thank you for rating us and sharing your experience. We're glad to know you enjoyed your room and that you liked the colonial style and the historic building. We hope to continue providing you with quality service and a comf… Show more
Reviewed: July 7, 2025 · Stayed in July 2025
Verified reviewAll
No English sp0ke
Reviewed: June 30, 2025 · Stayed in June 2025
Verified reviewReviewed: June 2, 2025 · Stayed in May 2025
Verified reviewReviewed: May 5, 2025 · Stayed in April 2025
Verified reviewReviewed: May 2, 2025 · Stayed in April 2025
Verified reviewReviewed: April 22, 2025 · Stayed in April 2025
Verified reviewGreat location in Centro.
Beds a little firm. Otherwise very comfortable.
Reviewed: April 7, 2025 · Stayed in April 2025
Verified reviewLocation
Noisy
Dear guest, thank you for your rating and we are glad that you found the location convenient. We are sorry that the noise did not allow you to sleep well. We have quiet rooms; you can request one with your next reservation and let us know if your stay was more pleasurable. , Hope you give us the opportunity with this type of room.
Dear guest, thank you for your rating and we are glad that you found the location convenient. We are sorry that the noise did not allow you to sleep well. We have quiet rooms; you can request one with your next reservation and let us know i… Show more
Reviewed: April 1, 2025 · Stayed in March 2025
Verified reviewReviewed: April 1, 2025 · Stayed in March 2025
Verified reviewReviewed: March 30, 2025 · Stayed in March 2025
Verified reviewReviewed: March 30, 2025 · Stayed in March 2025
Verified reviewReviewed: March 25, 2025 · Stayed in December 2024
Verified reviewHistoric, central, well managed and reasonably priced.
Reviewed: March 23, 2025 · Stayed in March 2025
Verified reviewExcellent, great location and value
Location, room, facilities
Dear guest, thank you for your comment and rating. We're glad to know you enjoyed your stay and that the prices seemed reasonable. We hope the location was a great addition to your stay and we look forward to seeing you again.
Reviewed: March 21, 2025 · Stayed in March 2025
Verified reviewThis is my 3rd visit to this hotel, and I highly recommend it for location and service.
Electric plugs are very few
Reviewed: March 20, 2025 · Stayed in March 2025
Verified reviewVery friendly stuff and a great location, next time I would book a room with bathroom, I did not like to go the hallway at night to the bathroom. The bed was fine , the room was clean, and at night it was not noisy and I could sleep well.
Dear guest, thank you for sharing your nice opinion and experience with us. We are glad to know that you had a good rest in your room and that your stay was pleasant. We hope to continue providing you with a hospitable and quality service on future occasions and that you will also enjoy your room with private bathroom.
Dear guest, thank you for sharing your nice opinion and experience with us. We are glad to know that you had a good rest in your room and that your stay was pleasant. We hope to continue providing you with a hospitable and quality service o… Show more
Reviewed: March 17, 2025 · Stayed in March 2025
Verified reviewThe staff were very friendly and helpful; the room was huge with tall ceilings; the bathroom was great with strong water pressure; loved the vibrant colours; the location was perfect and we felt very safe there!
Everything was fine - thank you!
Reviewed: March 5, 2025 · Stayed in March 2025
Verified reviewGreat location. Spacious. Nice people.
Dear guest, thank you for your rating, we are glad to know that your stay was satisfactory, that you found your room pleasant and our location convenient. We hope to continue providing you with quality service and a comfortable stay in the near future.
Dear guest, thank you for your rating, we are glad to know that your stay was satisfactory, that you found your room pleasant and our location convenient. We hope to continue providing you with quality service and a comfortable stay in the … Show more
Reviewed: March 3, 2025 · Stayed in February 2025
Verified reviewFriendly and very helpful staff. Good location close to zocalo. Rooms vary. Booked again,