Reviews of Ixchel Beach Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Calle Guerrero SM1 Mza 17 Playa Norte, 77400 Isla Mujeres, Mexico
#4 of 43 hotels in Isla Mujeres
Guests' ChoiceReview Score
Based on 346 hotel reviews
Score breakdown
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Cleanliness
9.0
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Comfort
9.1
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Location
9.7
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Facilities
8.7
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Staff
9.2
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Value for money
8.2
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Free WiFi
8.4
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
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Reviewed: April 7, 2024
Mary
United States of America1 review“Location is perfect. Beach is fantastic! Always plenty of places to eat and food is wonderful.”Nothing. It’s awesome!
Location, amenities.
Stayed in March 2024
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Reviewed: April 5, 2024
Ken
Estonia12 Reviews1 helpful voteWonderfulbooking sunbeds with towels on the beach. often they were booked in the morning, but these people did not come to the beach themselves.
Everything is close, restaurants, beach, shopping
Stayed in February 2024
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Reviewed: March 29, 2024
Whitney
United States of America1 review“Four nights in paradise!”Nothing!
Beautiful property directly in Playa Norte. We had my 73 year old mother with us and it was easy for her to get around the property. Juan at the front desk took very good care of us.
Stayed in March 2024
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Reviewed: March 29, 2024
Breeyn
United States of America8 Reviews1 helpful vote“Loved this beach hotel! We will be back!!”Air conditioning unit was a little loud at times. It’s a little pricey for our room w no balcony.
Great customer service! Pool was clean and warm! Loved that the beach was so close! Kids can go from the pool to the beach all day!!
Stayed in March 2024
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Reviewed: March 22, 2024
Alyson
United States of America1 review“Husband and I met in Isla so we will come frequently and plan to stay at Xchel.”Location is perfect. Can walk to hidalgo street easily and the beach is right there. The pool is nice.
Stayed in February 2024
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Reviewed: March 21, 2024
Sharon
Canada6 ReviewsExceptionalCONVENIENCE
Stayed in February 2024
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Reviewed: March 19, 2024
Sebastian
Denmark11 ReviewsWonderfulVery small beds. I’m 190 cm and my feet were sticking out from the bed.
Amazing location, fantastic beach, great staff.
Stayed in March 2024
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Reviewed: February 24, 2024
Mangum
United States of America2 Reviews“Could not have been more perfect!”There was really nothing I didn’t like about this property!
The location of this hotel is what made me choose it and it did not disappoint. A few steps from the most perfect beach and a short walk to so many restaurants. I was pleasantly surprised at how beautiful and clean the hotel and rooms were. I feel like the pictures did not do it justice. Our stay here was perfect and we will definitely be back!
Stayed in February 2024
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Reviewed: February 22, 2024
Laura
United States of America10 Reviews1 helpful vote“We stayed here for location and convenience with children, and it was the perfect spot!”Our particular room might have been the last one available that week, but it was nothing special. Our sons room was a lot nicer.
Location-proximity to Hidalgo Street for food and the beach right in front of us.
Stayed in January 2024
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Reviewed: February 17, 2024
Shelley
United States of America1 reviewExceptionalThe rates just went up at the hotel after I booked in 2022. Pricing is getting out of budget.
Hotel staff were friendly, grounds were clean, good English. Food was a bit expensive at the restaurant, but prime location. Beach was beautiful and great view from the room. Everything in the room was good working condition.
Stayed in February 2024
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Reviewed: February 15, 2024
Jacki
United States of America1 review“Very nice and relaxing”Location
Stayed in February 2024
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Reviewed: February 15, 2024
Lisa
United States of America1 review“Would stay again, especially room 2110.”Nothing. Everything was great! Only suggestion would be to have access to the towel stand near the pool in building 2 instead of having to walk to building 1 or the beach to get them.
Loved the location of the hotel to the beach and restaurants. Our particular room 2110 had amazing access to pool and beach, wonderful patio.
Stayed in February 2024
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Reviewed: February 7, 2024
Marina
United States of America48 Reviews6 helpful votes“Great location”None
The hotel is on the best point of the best beach of the island and next to main street with bars, restaurants and souvenir shops. Room was large, with a big bathroom and like a bonus cooler in the room, so you don’t need to worry about drinking water
Stayed in January 2024
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Reviewed: February 6, 2024
Laura
United States of America4 Reviews2 helpful votesWonderfulThe location and view are hard to beat - great staff, and a great base for exploration
Stayed in February 2024
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Reviewed: January 27, 2024
Laura
United States of America10 Reviews1 helpful vote“Ixchel was a great location for the beach and dinner on Hidalgo, and staff was amazingly helpful!”Our room #2311 could use an upgrade since it looked about the same as Posada del Mar basically. It needed a microwave to re-heat things, the fridge froze alost everything even when I turned the temp down. It might have just been set too high. The fan was nice. Lamps were wonky (not good for night reading...too low. I am not sure if we got the last room when we reserved it, or if it was "kind of" handicap accessable, but I think we paid more than our son, and his room was much nicer.
Location on beach, staff was VERY good and helpful, Son's room (#2309 had a great view). Free beach chairs and umbrellas, towels, and floaties for pool or beach were great. TV and internet were great.
Stayed in January 2024
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Reviewed: January 16, 2024
Julie
United States of America50 Reviews11 helpful votes“Wonderful property. Can’t wait to return”Nothing
The location can’t be beat. The hotel is located on a beautiful beach with amazing service both in the hotel and on the beach. I got the flu while at the hotel and the employees went beyond my expectations in trying to get help for me. We had to leave early due to my sickness and I can’t wait to return.
Stayed in December 2023
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Reviewed: January 16, 2024
Karin
United States of America6 ReviewsExceptionalLoved the staff and location.
Stayed in January 2024
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Reviewed: January 14, 2024
Tom
United States of America7 Reviews2 helpful votesVery GoodThe room was worn and outdated
The beach was lovely and the staff was very helpful and pleasant
Stayed in January 2024
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Reviewed: January 9, 2024
Zhavlonbek
United States of America13 Reviews3 helpful votes“Really nice room for a family”Very busy beach area
Clean, nice location, friendly staff.
Stayed in January 2024
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Reviewed: January 2, 2024
Dvir
United States of America24 Reviews“Great stay at ixchel”The hotel is simple and clean. Great location on the beach and a great heated pool. The food and service at the restaurant was good. All in all a great place to stay at isla with kids, we will come back!
Stayed in December 2023
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Reviewed: December 29, 2023
Carolyn
United States of America5 Reviews“Great fun with family and friends”The cost
The beach
Stayed in December 2023
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Reviewed: December 13, 2023
Carrie
United States of America1 review“We would recommend this hotel to other travelers.”The property was an older property, but well maintained and clean. It was very quiet and very charming. The staff was extremely friendly and helpful. The front desk staff have excellent restaurant recommendations and information about the best place to snorkel from the beach. The property is located on the beach and very close to lots of good restaurants and shops.
Stayed in December 2023
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Reviewed: December 9, 2023
Gary
Canada2 ReviewsWonderfulClose to the beach and downtown
Stayed in December 2023
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Reviewed: December 6, 2023
Julie
United States of America5 Reviews“A piece of paradise!”There is nothing we don’t like about Ixchel
Location location location! Beautiful beach, excellent staff, very clean, bed was comfortable
Stayed in December 2023
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