Reviews of Kay Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Calle 2 Norte, entre 5a Avenida y ZFM, 77710 Playa del Carmen, Mexico
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Reviewed: September 6, 2025 · Stayed in September 2025
Verified reviewReviewed: September 6, 2025 · Stayed in September 2025
Verified reviewClean, location, price
Pool was not ready 😢
Reviewed: September 2, 2025 · Stayed in September 2025
Verified reviewReviewed: August 10, 2025 · Stayed in June 2025
Verified reviewLovely location, lovely staff, perfect place to relax or nights out on Fith Ave.
Reviewed: August 10, 2025 · Stayed in June 2025
Verified reviewBeautiful sea view and staff were helpful and accommodating. I have stayed before and will definitely stay again.
Reviewed: August 10, 2025 · Stayed in June 2025
Verified reviewThe staff were friendly and accommodating. Always willing to help. Lovely beach views in the centre of Playa del Carmen.
Reviewed: July 23, 2025 · Stayed in July 2025
Verified reviewReviewed: June 9, 2025 · Stayed in May 2025
Verified reviewLocation was great and the check in was easy. We were there just for a quick night before going to the Cancun airport. It was more quiet than other hotels in that area.
Furnishings were old, it didn't feel the most clean, and the manager was very grumpy when we had a friend over briefly to chat for a bit after having dinner. The person at the front desk said it was ok and the manager said it wasn't after he left and wasn't very respectful about it.
Reviewed: May 28, 2025 · Stayed in March 2025
Verified reviewReviewed: May 23, 2025 · Stayed in May 2025
Verified reviewReviewed: May 20, 2025 · Stayed in April 2025
Verified reviewReviewed: May 5, 2025 · Stayed in April 2025
Verified reviewReviewed: April 28, 2025 · Stayed in February 2025
Verified reviewYou know, it didn't have a pool, or a breakfast bar, but the room was spacious, had a balcony, a whole minifridge to fill up with my own stuff, a TV (not that I used it), an ensuite bathroom, an awesome (a godsend) air conditioning unit, and the room was turned down every day.
Reviewed: April 24, 2025 · Stayed in April 2025
Verified reviewGood location
Hotel needs to be cleaned more often, rooms had trash from previous guest, restroom was dirty, rusty knobs.
Reviewed: April 24, 2025 · Stayed in March 2025
Verified reviewReviewed: April 11, 2025 · Stayed in April 2025
Verified reviewReviewed: April 9, 2025 · Stayed in April 2025
Verified reviewLocation is amazing
Not all staff speaks English, I needed to change my room to find a working safe box
Thanks for your comments
Reviewed: April 4, 2025 · Stayed in April 2025
Verified reviewthe location, the staff, cleanliness, the room was very comfortable. i wish the patio door would open easier. but everything was great and will be visiting you again in two weeks.
I wish there was a coffee maker or an electric kettle. i wish the patio door would open easier.
Thanks for your comments soon will we open the patio
Reviewed: March 16, 2025 · Stayed in March 2025
Verified reviewReviewed: March 4, 2025 · Stayed in March 2025
Verified reviewlocation
Reviewed: February 24, 2025 · Stayed in February 2025
Verified reviewReviewed: February 14, 2025 · Stayed in February 2025
Verified reviewWe actually stayed at AllRiviera across the street. It is their sister hotel. It was awesome and we were right on the beach. Very friendly to us although we speak very very little spanish. We loved it!!!
Reviewed: February 9, 2025 · Stayed in February 2025
Verified reviewReviewed: February 9, 2025 · Stayed in February 2025
Verified reviewNear beach
Not actually on the beach you have to go across the street to their sister property that all Caribbean hotel by the beachfront. The one manager was very helpful to let me go transfer to the all Caribbean hotel although I had to pay a bit more