Reviews of Le Blanc Spa Resort Cancun - Adults Only - All-Inclusive This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Boulevard Kukulcan Km 10 Hotel Zone, 77500 Cancún, Mexico
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Reviewed: August 22, 2025 · Stayed in August 2025
Verified reviewReviewed: July 30, 2025 · Stayed in July 2025
Verified reviewReviewed: July 29, 2025 · Stayed in July 2025
Verified reviewReviewed: July 19, 2025 · Stayed in July 2025
Verified reviewNothing. We got sick, people partied all night and made noise above us, they place is in need our repairs. They tried to move us to upper floors but the elevators weren’t working correct so we made to toke the stairs. Place not as advertised.
We got sick, people partied all night and made noise above us, they place is in need our repairs. They tried to move us to upper floors but the elevators weren’t working correct so we made to toke the stairs. Place not as advertised. The. Charged $900 to leave early.
Dear Robert, Thank you for sharing your thoughts with us. We truly value the time you took to express your concerns, and we’re aware that your experience has been followed up closely through your travel agency, as well as by our Reservations and Public Relations teams. We are informed that our team made every effort to offer alternatives that could enhance your comfort, as your well-being is always important to us. While we regret that you chose to conclude your visit earlier than planned, we understand that your decision was made with your best interest in mind. Your feedback remains important to us and will continue to be considered as part of the follow-up already underway with the corresponding teams, always keeping in mind that this will forever be your home, and we truly hope to have the opportunity to welcome you again in the future. Warm regards, Edgar Niebla Managing Director Le Blanc Spa Resort Cancun
Dear Robert, Thank you for sharing your thoughts with us. We truly value the time you took to express your concerns, and we’re aware that your experience has been followed up closely through your travel agency, as well as by our Reservati… Show more
Reviewed: July 17, 2025 · Stayed in July 2025
Verified reviewThe friendly staff; activities through the day; bars & bar team
The persistent membership selling; overpriced extra activities..
Dear Aylin, Thank you for sharing your feedback. We’re pleased to know you enjoyed the friendly service from our staff and the bar team. We also appreciate your comments regarding areas of your experience that didn’t meet expectations. Guest insights are valuable to us as we continuously strive to improve every aspect of the stay. We hope to have the opportunity to welcome you again in the future and provide a more seamless and enjoyable visit. Warm regards, Edgar Niebla Managing Director Le Blanc Spa Resort Cancun
Dear Aylin, Thank you for sharing your feedback. We’re pleased to know you enjoyed the friendly service from our staff and the bar team. We also appreciate your comments regarding areas of your experience that didn’t meet expectations. Gu… Show more
Reviewed: July 6, 2025 · Stayed in July 2025
Verified reviewReviewed: June 28, 2025 · Stayed in June 2025
Verified reviewReviewed: June 13, 2025 · Stayed in June 2025
Verified reviewReviewed: May 31, 2025 · Stayed in May 2025
Verified reviewReviewed: April 26, 2025 · Stayed in April 2025
Verified reviewReviewed: March 10, 2025 · Stayed in March 2025
Verified reviewReviewed: March 4, 2025 · Stayed in January 2025
Verified reviewThey will charge you, 299 dollars in the last day of your trip, promising 50% discount in your next stay. It’s a lie, they will not give you any discount, there is a guy that will push you to do this, promising even more things. Don’t do it. I already tried more than 5 times contact for a refund and they do not ever answer!
They will charge you, 299 dollars in the last day of your trip, promising 50% discount in your next stay. It’s a lie, they will not give you any discount, there is a guy that will push you to do this, promising even more things. Don’t do it. I already tried more than 5 times contact for a refund and they do not ever answer!
Dear Artur, Thank you for sharing your feedback. We truly appreciate the opportunity to address your concerns and provide clarification. We want to assure you that the Moon Vacation Gateway team’s intention is always to offer clear and transparent information. The terms and conditions are provided at the time of purchase to ensure clarity regarding the validity and details of the offer. To further assist you, we have shared your concerns with them, and their team will be reaching out to you directly to provide any additional support you may need. Your feedback is invaluable to us, and we sincerely hope to welcome you again in the future for an experience that exceeds your expectations. Best regards, Edgar Niebla Managing Director Le Blanc Spa Resort Cancun
Dear Artur, Thank you for sharing your feedback. We truly appreciate the opportunity to address your concerns and provide clarification. We want to assure you that the Moon Vacation Gateway team’s intention is always to offer clear and tr… Show more
Reviewed: March 3, 2025 · Stayed in February 2025
Verified reviewReviewed: February 10, 2025 · Stayed in January 2025
Verified reviewReviewed: February 8, 2025 · Stayed in February 2025
Verified reviewEverything, customer service was great
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Dear Carl, Thank you for sharing your experience. We are delighted to hear that you had a pleasant stay and enjoyed every moment. Providing exceptional customer service is our priority, and we’re glad it made a difference in your visit. We look forward to welcoming you back for another wonderful stay in the future. Best regards, Edgar Niebla Director General Le Blanc Spa Resort Cancun
Dear Carl, Thank you for sharing your experience. We are delighted to hear that you had a pleasant stay and enjoyed every moment. Providing exceptional customer service is our priority, and we’re glad it made a difference in your visit. W… Show more
Reviewed: January 17, 2025 · Stayed in December 2024
Verified reviewReviewed: January 8, 2025 · Stayed in January 2025
Verified reviewReviewed: December 21, 2024 · Stayed in December 2024
Verified reviewFantastic time at Le Blanc! Service experience from staff was sublime. Butlers were very attentive to our needs, beautiful resort - small enough to give guests an intimate feeling. Will definitely return.
Dear Iyahen, Thank you for sharing your fantastic experience with us! We’re delighted to hear that you enjoyed the sublime service from our staff and the attentive care of our butlers. It’s wonderful to know that you appreciated the intimate ambiance of our resort, which allows for a truly personalized and relaxing experience. We’re thrilled to know you plan to return and look forward to welcoming you back for another exceptional stay! Warm regards,
Dear Iyahen, Thank you for sharing your fantastic experience with us! We’re delighted to hear that you enjoyed the sublime service from our staff and the attentive care of our butlers. It’s wonderful to know that you appreciated the intim… Show more
Reviewed: October 8, 2024 · Stayed in October 2024
Verified reviewReviewed: August 25, 2024 · Stayed in August 2024
Verified reviewReviewed: August 3, 2024 · Stayed in July 2024
Verified reviewBeautiful property, modern finishes, and great pools. the outside is currently under construction however, the rest of the property was extremely beautiful. I really enjoyed how clean they kept the beach.
some of the restaurants need a bit of updating and obvious favorite was the Italian restaurant. the French restaurant the fine dining option, I could have done without. The only thing I wish they had more of is evening entertainment. There was literally nothing to do but to go to bed after 9 PM
Dear Laura, Thank you for taking the time to share your experience at our resort. We are delighted to hear that you enjoyed the beautiful property, modern finishes, and great pools. Our team takes great pride in maintaining the cleanliness of the beach, and it's wonderful to know you appreciated it. We apologize for any inconvenience caused by the ongoing construction and appreciate your understanding. Your feedback regarding the restaurants is valuable, and we will certainly consider it as we continue to make improvements. We're glad to hear the Bella was a favorite of yours. We also appreciate your comments about the evening entertainment. We understand the importance of having activities available after 9:00 pm and will look into enhancing our evening offerings to ensure a more enjoyable experience for our guests. Thank you again for your feedback. We hope to welcome you back in the future for an even more memorable stay. Warm regards,
Dear Laura, Thank you for taking the time to share your experience at our resort. We are delighted to hear that you enjoyed the beautiful property, modern finishes, and great pools. Our team takes great pride in maintaining the cleanliness… Show more
Reviewed: July 14, 2024 · Stayed in July 2024
Verified reviewReviewed: July 9, 2024 · Stayed in June 2024
Verified reviewRestaurants are excellent, staff are exceptional and location is superb for walking into Cancun. Pool and bar staff are consummate professionals as is the Conciege who organised great activities
This is a “time-share” hotel which gives preference to guests who have enrolled- what this means is that a “normal” paying guest has second class access to pool and other facilities which is deeply frustrating…. It feels like you’ve paid for two business class tickets but once you are on the plane you’re being directed to the right and into the “economy seats” it’s for this reason we will not be returning.
Dear Francis, Thank you for sharing your feedback. We're pleased to hear you enjoyed the excellent restaurants, exceptional staff, and superb location. Our pool and bar staff, as well as our concierge team, strive to provide top-notch service, and it's wonderful to know they contributed positively to your stay. We appreciate your honesty about your experience, and we will take your comments into consideration as we strive to continually improve our guest experience. Best regards,
Dear Francis, Thank you for sharing your feedback. We're pleased to hear you enjoyed the excellent restaurants, exceptional staff, and superb location. Our pool and bar staff, as well as our concierge team, strive to provide top-notch … Show more
Reviewed: July 9, 2024 · Stayed in July 2024
Verified reviewReviewed: June 29, 2024 · Stayed in June 2024
Verified reviewEverything was on point with the property. The property was immaculate, the service excellent, and everyone was so nice, kind, and helpful.
The only thing I didn't like was being pressured to book a spa service after checking in.
Dear Joy, Thank you for sharing your feedback about your recent stay at our property. We are delighted to hear that you found the property immaculate, the service excellent, and our staff kind and helpful. We appreciate your input regarding the spa service booking. Your comfort is our priority, and we will take your feedback into account to ensure a more relaxed check-in experience for our guests. We hope to welcome you back soon for another enjoyable stay. Best regards,
Dear Joy, Thank you for sharing your feedback about your recent stay at our property. We are delighted to hear that you found the property immaculate, the service excellent, and our staff kind and helpful. We appreciate your input regardi… Show more