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  5. Reviews of Hotel Beach Energy 5th Av

Reviews of Hotel Beach Energy 5th Av This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5a Avenida 455 entre Calle 8 y 10 lote 7, 77770 Playa del Carmen, Mexico

#192 of 232 hotels in Playa del Carmen

Guests' Choice

Review Score

Based on 204 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.4

  • Location

    8.9

  • Facilities

    7.0

  • Staff

    8.3

  • Value for money

    7.6

  • Free WiFi

    6.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 7, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Quadruple Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Facilities (eg balcony, pool towels.....) seems to be a hoax on booking's web site, according to the hotel's staff. Tend to agree.

    Location and staff

    Stayed in January 2024

  • Reviewed: January 16, 2024

    8.0
    Amazing location.
    • Leisure trip
    • Couple
    • Standard Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast menu was limited although it was all inclusive, the pool needed a little cleaning.

    Great Location, right in the heart of playa del carmen. Room itself was very good and AC was cold and comfortable linings.

    Stayed in January 2024

  • Reviewed: January 5, 2024

    7.0
    Really nice place, decent breakfast, nothing fancy and is located in the best possible spot to just about everything. Br
    • Leisure trip
    • Family with young children
    • Standard Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms could use an upgrade, softer mattresses, an actual blanket on the bed (not just a sheet) and sound proofing. It’s Super noisy at night due to the nightclubs and restaurants competing with their stereo systems. It’s not the hotels fault, but bring or buy ear plugs from the pharmacia- and I’m not kidding!!!

    Great location, really nice pool, nice accommodating staff.

    Stayed in January 2024

  • Reviewed: December 26, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The lady on the desk wasn't all that friendly, and the music from nightclub was extremely loud,so be aware of that when booking.

    The location was great right off the 5th avenue and close to everything and beach pretty close. The breakfast although basic was great value for money to be included with the price off the room. For the money it was great value.

    Stayed in December 2023

  • Reviewed: October 21, 2023

    6.0
    It was fair but due to the loud music I would stay in this place anymore
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast it was terrible, by night time I could only sleep with earplugs due to the loud music coming from beach clubs

    Location was great!

    Stayed in September 2023

  • Reviewed: September 1, 2023

    7.0
    Thank for the change on your service.
    • Family with young children
    • Standard Quadruple Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Some mattress needs to be change.

    The location and the some staff like Zoyla, Silverio and The Manager David. Thank for the change on our accommodation.

    Stayed in August 2023

  • Reviewed: June 27, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Quadruple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Limpieza y mantenimiento de mini split , no prendianla tv

    Localization

    Stayed in June 2023

  • Reviewed: June 2, 2023

    7.0
    friendly staff
    • Leisure trip
    • Family with young children
    • Standard Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathrooms

    close to the beach

    Stayed in May 2023

  • Reviewed: April 26, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    noise late night and loud

    the staff attention, location but bad noise late late at nights

    Stayed in April 2023

  • Reviewed: March 25, 2023

    8.0
    Cool place to stay if you want to be close to the parties... Can be noisy during the night....
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 6 nights

    Included breakfast is really poor, always just a scrambled eggs, glass of juice and coffie, and if you want to add anything like ham you need to pay additionally. Even if you want one more glass of juice, it is not permited :( Every day the same for breakfast. Pool was really nice, but they were cleaning it like once a week, so full of leafs and everything... I had a feeling that with just a little effort, this place could be perfect, but they just dont care... Also, one of the most noisy parts of the Playa

    Position was awesome, right in the 5th awenue. Room was clean and big enough. People were helpfull. Pool was really nice but...

    Stayed in March 2023

  • Reviewed: March 2, 2023

    6.0
    Great Location, Clean Rooms, Loud Music from down the street you can hear till early in the morning.
    • Leisure trip
    • Family with young children
    • Standard Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Was really loud till 2am due to a bar/club half a block away that kept me up. Room was clean but needs updating.

    Close to everything, staff was accommodating, rooms were clean.

    Stayed in March 2023

  • Reviewed: November 2, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The noise was loud and next to the hotel. The place is more like a motel. The Rooms a simple and basic with no decoration.They could do more liven the rooms up and elevate them to look better.

    The location is on 5th ave close all shop and restaurants. The beds are confterbal.

    Stayed in November 2022

  • Reviewed: October 2, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Quadruple Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Sleeping for 3 a clock is not possible

    Stayed in July 2022

  • Reviewed: September 27, 2022

    8.0
    8.5
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The noise of the bars around the hotel, extremely high!! They change the towels every 3 days.

    Location very centric, close to restaurants, bars, supermarket, ADO is 500m.

    Stayed in September 2022

  • Reviewed: August 13, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Quadruple Room
    • Stayed 6 nights
    • Submitted from a mobile device

    location

    Stayed in August 2022

  • Reviewed: July 22, 2022

    6.0
    My honest review
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 6 nights

    Very bad Wifi overall, No fridge, no coffee maker and no microwave in the room, very basic. You'd love it if you're a party person. Loud music from the bar on the top, till 3:00 AM

    Free breakfast was OK and was the same every day, couple of scrambled eggs with toasts, glass of milk, OJ and coffee. They have other options on their menu for you to buy. Rooms are very clean. Very close to the beach within steps.Tv channels were good and surprisingly a few American channels, but you have to play with the remote to change the language on the channels! Pool was also good and refreshing. However this hotel did not work for me, super loud music from the bar right on the top until 3:AM and could not get a complete slepp for 3 days, thanks to the friendly staff, specially Felipe(Manager) who transferred me to their other property(Hotel Eleven) away from 5th avenue and i liked the quietness there.

    Stayed in July 2022

  • Reviewed: July 18, 2022

    8.0
    fair
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    insects

    pool and breakfast

    Stayed in July 2022

  • Reviewed: July 10, 2022

    6.0
    Below my expectations
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Restaurant staff. Few options in the included breakfast. No gluten-free options. Only one towel included per person, if dirty, no option to change it before 3 days otherwise you have to pay extra. No hand soap. Shampoo under request. Limited WiFi in certain hours. Rooms look better in the pictures. Old hard mattresses.

    Nice pool and front desk staff. Airco in the rooms.

    Stayed in July 2022

  • Reviewed: April 21, 2022

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 3 nights

    Noise during night

    Location

    Stayed in April 2022

  • Reviewed: April 13, 2022

    8.0
    No frills, perfect location, friendly staff
    • Leisure trip
    • Family with young children
    • Twin Room with Pool View
    • Stayed 2 nights
    • Submitted from a mobile device

    For me, breakfast wasn't the best. Some items were not as expected - I don't like egg, therefore options were very limited

    The owner and staff were all great , very helpful and pleasant throughout. Nice little pool areas (x2). Great location, despite its location on the main strip the atmosphere was very relaxed.

    Stayed in April 2022

  • Reviewed: April 7, 2022

    8.0
    Really good location (but you hear the party music)
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The party on the main road went on till really late. And in my room you could hear the music in the distance. If you’re sensitive – don’t book here. The bathroom did not have a toilet brush, inconvenient if you just need to do a quick clean up after yourself and not leave a mess. Especially if you stay in the room a few days.

    This hotel is right in the middle of the hustle and the bustle. Close to the beach. Lots of restaurants and shops nearby. The staff was really friendly and helpful. It was hard to find the hotel as its kind of hidden without no big sign.

    Stayed in April 2022

  • Reviewed: March 29, 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveler
    • Standard Quadruple Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Probably avoid if you're a light sleeper because of noise from other establishments nearby playing loud music.

    Breakfast good and tasty. Staff very attentive and willing to be extra helpful and go the extra mile

    Stayed in March 2022

  • Reviewed: March 4, 2022

    6.0
    Basically the hotel was run down and not in great shape however not due to the entire staff who were amazing. They made
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 12 nights
    • Submitted from a mobile device

    The internet was horrible. There was mold throughout my room. You could both see it and smell it. There was very limited hot water.

    location.

    Stayed in February 2022

  • Reviewed: March 1, 2022

    8.0
    just one night stay and no complaints
    • Leisure trip
    • Group
    • Standard Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    bed was firm, I do like a softer mattress

    Great location, clean rooms

    Stayed in March 2022

Showing 1 - 25

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