5a Avenida 455 entre Calle 8 y 10 lote 7, 77770 Playa del Carmen, Mexico
#192 of 232 hotels in Playa del Carmen
Guests' ChoiceBased on 204 hotel reviews
7.3Cleanliness
7.4
Comfort
7.4
Location
8.9
Facilities
7.0
Staff
8.3
Value for money
7.6
Free WiFi
6.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: February 7, 2024
Stig
SwedenFacilities (eg balcony, pool towels.....) seems to be a hoax on booking's web site, according to the hotel's staff. Tend to agree.
Location and staff
Stayed in January 2024
Reviewed: January 16, 2024
Neyder
BelizeBreakfast menu was limited although it was all inclusive, the pool needed a little cleaning.
Great Location, right in the heart of playa del carmen. Room itself was very good and AC was cold and comfortable linings.
Stayed in January 2024
Reviewed: January 5, 2024
Kristen
CanadaRooms could use an upgrade, softer mattresses, an actual blanket on the bed (not just a sheet) and sound proofing. It’s Super noisy at night due to the nightclubs and restaurants competing with their stereo systems. It’s not the hotels fault, but bring or buy ear plugs from the pharmacia- and I’m not kidding!!!
Great location, really nice pool, nice accommodating staff.
Stayed in January 2024
Reviewed: December 26, 2023
Lee
United KingdomThe lady on the desk wasn't all that friendly, and the music from nightclub was extremely loud,so be aware of that when booking.
The location was great right off the 5th avenue and close to everything and beach pretty close. The breakfast although basic was great value for money to be included with the price off the room. For the money it was great value.
Stayed in December 2023
Reviewed: October 21, 2023
Singrid
AustraliaBreakfast it was terrible, by night time I could only sleep with earplugs due to the loud music coming from beach clubs
Location was great!
Stayed in September 2023
Reviewed: September 1, 2023
Genesis
CanadaSome mattress needs to be change.
The location and the some staff like Zoyla, Silverio and The Manager David. Thank for the change on our accommodation.
Stayed in August 2023
Reviewed: June 27, 2023
Karly2402
MexicoLimpieza y mantenimiento de mini split , no prendianla tv
Localization
Stayed in June 2023
Reviewed: June 2, 2023
Diana
MexicoBathrooms
close to the beach
Stayed in May 2023
Reviewed: April 26, 2023
Ma
United States of Americanoise late night and loud
the staff attention, location but bad noise late late at nights
Stayed in April 2023
Reviewed: March 25, 2023
Djordje
SerbiaIncluded breakfast is really poor, always just a scrambled eggs, glass of juice and coffie, and if you want to add anything like ham you need to pay additionally. Even if you want one more glass of juice, it is not permited :( Every day the same for breakfast. Pool was really nice, but they were cleaning it like once a week, so full of leafs and everything... I had a feeling that with just a little effort, this place could be perfect, but they just dont care... Also, one of the most noisy parts of the Playa
Position was awesome, right in the 5th awenue. Room was clean and big enough. People were helpfull. Pool was really nice but...
Stayed in March 2023
Reviewed: March 2, 2023
Cesar
United States of AmericaWas really loud till 2am due to a bar/club half a block away that kept me up. Room was clean but needs updating.
Close to everything, staff was accommodating, rooms were clean.
Stayed in March 2023
Reviewed: November 2, 2022
Maonry
United States of AmericaThe noise was loud and next to the hotel. The place is more like a motel. The Rooms a simple and basic with no decoration.They could do more liven the rooms up and elevate them to look better.
The location is on 5th ave close all shop and restaurants. The beds are confterbal.
Stayed in November 2022
Reviewed: October 2, 2022
Oliver
ThailandSleeping for 3 a clock is not possible
Stayed in July 2022
Reviewed: September 27, 2022
Angelina
GermanyThe noise of the bars around the hotel, extremely high!! They change the towels every 3 days.
Location very centric, close to restaurants, bars, supermarket, ADO is 500m.
Stayed in September 2022
Reviewed: August 13, 2022
Miriam
United States of Americalocation
Stayed in August 2022
Reviewed: July 22, 2022
Mehdi
United States of AmericaVery bad Wifi overall, No fridge, no coffee maker and no microwave in the room, very basic. You'd love it if you're a party person. Loud music from the bar on the top, till 3:00 AM
Free breakfast was OK and was the same every day, couple of scrambled eggs with toasts, glass of milk, OJ and coffee. They have other options on their menu for you to buy. Rooms are very clean. Very close to the beach within steps.Tv channels were good and surprisingly a few American channels, but you have to play with the remote to change the language on the channels! Pool was also good and refreshing. However this hotel did not work for me, super loud music from the bar right on the top until 3:AM and could not get a complete slepp for 3 days, thanks to the friendly staff, specially Felipe(Manager) who transferred me to their other property(Hotel Eleven) away from 5th avenue and i liked the quietness there.
Stayed in July 2022
Reviewed: July 18, 2022
Claudia
Canadainsects
pool and breakfast
Stayed in July 2022
Reviewed: July 10, 2022
Adriana
ColombiaRestaurant staff. Few options in the included breakfast. No gluten-free options. Only one towel included per person, if dirty, no option to change it before 3 days otherwise you have to pay extra. No hand soap. Shampoo under request. Limited WiFi in certain hours. Rooms look better in the pictures. Old hard mattresses.
Nice pool and front desk staff. Airco in the rooms.
Stayed in July 2022
Reviewed: April 21, 2022
Linder
United States of AmericaNoise during night
Location
Stayed in April 2022
Reviewed: April 13, 2022
Helena
United KingdomFor me, breakfast wasn't the best. Some items were not as expected - I don't like egg, therefore options were very limited
The owner and staff were all great , very helpful and pleasant throughout. Nice little pool areas (x2). Great location, despite its location on the main strip the atmosphere was very relaxed.
Stayed in April 2022
Reviewed: April 7, 2022
Patrik
SwedenThe party on the main road went on till really late. And in my room you could hear the music in the distance. If you’re sensitive – don’t book here. The bathroom did not have a toilet brush, inconvenient if you just need to do a quick clean up after yourself and not leave a mess. Especially if you stay in the room a few days.
This hotel is right in the middle of the hustle and the bustle. Close to the beach. Lots of restaurants and shops nearby. The staff was really friendly and helpful. It was hard to find the hotel as its kind of hidden without no big sign.
Stayed in April 2022
Reviewed: March 29, 2022
Kamilla
United KingdomProbably avoid if you're a light sleeper because of noise from other establishments nearby playing loud music.
Breakfast good and tasty. Staff very attentive and willing to be extra helpful and go the extra mile
Stayed in March 2022
Reviewed: March 4, 2022
Jeff
CanadaThe internet was horrible. There was mold throughout my room. You could both see it and smell it. There was very limited hot water.
location.
Stayed in February 2022
Reviewed: March 1, 2022
Sauter
Canadabed was firm, I do like a softer mattress
Great location, clean rooms
Stayed in March 2022
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