The buffet in the evening could be better in terms o replenishing the food. We arrived after 8pm one evening and looked like a storm had hit the restaurant.

The beach was incredible - plenty of chairs and shade. We had a beach front room which was great, a large room with a very comfy bed and a rainfall shower.

Stayed in March 2024

The food was okay at best & the offered up charges were poor/overcooked.

The location was far enough away from where the cruise ships dock that there really wasn’t any traffic from them.

Stayed in January 2024

Sadly, the food. Buffet is always fine and snack bar filled in where needed. But for dinner, the options are completely booked or not very good. We ate off-site each night, which can get pricey securing taxis back and forth.

This is a perfect resort for a short, chill getaway! The rooms were comfortable, clean and quiet. There is no pressure to buy timeshares or trinkets on the beach, which is a refreshing change from other places in Mexico. And speaking of the beach, it's amazing! Sand is soft, no seaweed, plenty of places to relax and things to do. The staff are attentive with service, drinks are never ending and made strong, the property is very well maintained, and though the location is quiet, it's close to town and activities. We will definitely be back!

Stayed in January 2024

La playa color cafe

Las instalaciones

Stayed in December 2023

Food was ok, bathroom small.

Nice beach, pool, beach chairs, good location.

Stayed in December 2023

slippery floor in the room, diverter in the shower/tub didn't work, therefore, VERY poor water pressure for the shower; food was essentially the same day after day at the buffet; water at the beach was not pretty; bed was worn out; the mini-frig was VERY mini!!!!

breakfast was good (best scrambled eggs I've had and French toast was VERY good all but 2 days); the maid did an EXCELLENT job with our room every day;

Stayed in November 2023

Pool not open longer

Gorgeous weather and atmosphere

Stayed in July 2023

The mosquitoes are horrible! My husband, daughter (10m), and I got attacked. There are small black ants on the property.

The staff was very attentive. They assisted us with all our needs. Checking in / out did not take long at all. The lady who assisted us to make our restaurant reservations was very friendly and nice. The gentleman that takes care of the excrusions was patience and helpful trying to figure out what we can do without 10m old. There are activities conducted daily that were very interactive, such as Zumba,morning stretching, beach games, and pool volleyball within others. The energy that the staff conduct those activities is amazing. The hotel is pretty small, and you are able to get from one building to the other fairly quickly. The family pool is nice and open late hours, which is nice. The beach was nicely set up with chairs made available under the shade. The food is good. A variety of Mexican food was at the buffet, which allowed for different types of eaters to have something to choose from. They serve breakfast/ lunch / dinner. Dinner goes until late around 11pm. The food choose do change from one meal to the next.

Stayed in June 2023

The food at bistro was not impressive. The atmosphere was nice though

The breakfast buffet was good. The pastor tacos were amazing

Stayed in May 2023

Could provide access to bikes for guests to hire, options limited to buggies or scooters etc.,

great location, beautiful spot! the all inclusive was good - room size was nice, and lovely outlook.

Stayed in May 2023

the Bali beds should be first come first serve.

the food is exceptional!

Stayed in March 2023

Some days there was seaweed on the beach but that's not the hotels fault

The pool was fantastic and so was the snorkeling down the beach

Stayed in March 2023

the room was a bit basic for the Melia standards

friendliness of the staff, they went the extra mile very professional and courteous. Location and privacy. stunning views

Stayed in February 2023

Keep in mind the beaches on the North side of the island are nice but not as good as the South side of the island Reservations for their restaurants other than the buffet were hard to obtain

Food was good. Especially compared to what we've heard from some of the hotels in Cancun. Lots of activities for kids and very family friendly

Stayed in December 2022

nothing

amazing location on a beautiful beach. great food and drink. big rooms

Stayed in December 2022

The rooms were musty, and AC was not powerful enough

staff were wonderful, food was good for the value, location was nice

Stayed in November 2022

The food was just ok

Beautiful ocean view

Stayed in November 2022

Food was of mixed quality....for example, snacks and at dinner was a bit underwhelming. However, we enjoyed the breakfast (standout was fresh panuchos) which was much better, that somewhat made up for it. I highly encourage the resort to do more fresh Mexican/Yucataneco food specialities, there were a few but its mostly "international fare", which were more mediocre. Also, they could use more chairs on the beach as at times they was limited availability.

It's a nice property and beach, we were pleased and it met expectations. The staff was courteous and efficient, and we checked-in quickly. The ambience and vibe was relaxing. We appreciated the plenty of various locations on the resort grounds. You can also walk pretty far down the beach. They gave us a good a room, high up which we preferred and could still hear the sound of the waves with no other disturbances. The water was very clear for the most part and importantly, no sargassum! We do intend to return.

Stayed in August 2022

WiFi not available enough the food is average

great service great facilities

Stayed in August 2022

Assistance from the desk was lacking. They never offered any alternatives or options, just no, or its not available. I asked for a chair and table in the room as it was missing and was told none were available. I went further to say that I had had hip surgery and couldn't just sit on the bed and sofa bed couch. They said nothing they could do. The bar hours at the pool/beach and restaurant availability. The pool bar closes at 6pm???!! All inclusive but reservations needed for the only 2 specialty restaurants, which were always booked causing you to eat at the buffet most times, which has basically the same items all day.

The location, views from rooms, the decor, pool, beach access was absolutely perfect. The concierge at the front entrance, restaurant and bar staff, very welcoming and helpful.

Stayed in July 2022

# Wi-fi : Weak signal , slow and unstable. # Noisy Construction works close to the adults pool. # Poor infrastructure at the pool and beach if you are not a member of the royal club. (Not enough umbrellas, no access to the sun beads) # As we were not part of the royal club the service is boarder line .

# Cleanness # Friendly staff # Car / motorbike rental inside the hotel # Adults only pool far from the family pool # Pool bar close to the adults pool # Water sports equipments # Good breakfast

Stayed in July 2022

look old , The towels where very olds . Need an urgent renovation before the value for money is less …

locación

Stayed in July 2022

Nothing!

The staff here are amazing. Warm, helpful and relaxed. They are friendly & wanted to make sure we were happy. They weren’t trying to get tips (although we tip everywhere and it’s appreciated by them). Just genuinely are kind and helpful staff! Our flight was cancelled by airline first day so we missed a night, the manager greeted us on arrival and sat on the phone with booking.com for me to ensure I wasn’t charged. Most places just say ‘ call the booking agent, sorry’ So I thought his help was awesome! We had a quiet and comfy room, we did upgrade to premium level which honestly isn’t necessary, just some nice little peeks. Make you feel special… but I like the building the family suites are in….if you’re a light sleeper ask for a high up room away from family pool and it’s peaceful. . SomeReviews are going to say things like ‘outdated rooms’. ‘Musty smell’ etc…but people:it’s the jungle. And they are just recovering from 2 yrs lock down. So yes the facilities aren’t like a ‘Four Seasons’ because on a jungle island they’d probably have to charge upwards of 700 a night to maintain that. The air is humid & it ages furnishings quick. But the beds are comfy, the cleaning ladies made our rooms spotless and we felt safe and relaxed. My kids are 12 and LOVED it here. Lots to do but also chill. Kids of all ages seemed to be having fun, making friends and enjoying. It also wasn’t ‘over run’ with kids, just enough for them to meet buds :). Mexican restaurant food my fave. I enjoyed the buffet just fine too, nothing crazy special but lots of options and again good service. . If anything went wrong they made it right! They appreciate respect and a calm approach too, so stay classy and calm if you have a complaint ;) . Nightly shows were great. Love the size of resort cause I like calm & chill. It’s not a party place :).Beach has brown water right now due to season but next door is a sheltered cove with crystal blue water we swam there :)

Stayed in July 2022

Limited food choices. You had to walk to the other side of the resort for the cafe and pool towels. The 'gift' shop prices were very pricey, especially the sun block- so make sure you don't forget yours! Out of the resorts control- the seaweed made swimming difficult.

The beach front location and access to the beach was fabulous. The room view was great, comfortable and of a good size. It was easy to walk around the resort and access the beach from anywhere. The adult pool was well placed away from the family pool so made it more comfortable and quiet if you needed it. The rooms are a little dated but very clean. The shower was spacious and water drained well- no smell from the drain! Staff were very hard working and quick to serve and see to any needs.

Stayed in May 2022