Reviews of Mexico City Marriott Reforma Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Good location

Very unstable internet and slow. Upon check-out, I didn't receive my invoice because the "system" was not working. The invoice that was sent via an email was a corrupt file. I still dont have an invoice.

Location was great! Bed was comfortable and staff were very professional and helpful. Great amenities.

Dinner options and the floors were very warm

Location, Food

NA

Is in a very good area, clean , break fast was very good.

Everything was fine

Great hotel with a excellent neighborhood.

The water in the shower sometimes doesn't heat, or the pressure is very low.

I like the location and the hotel is comfortable.

I paid for a deluxe room and I was given a room on the 5th floor without a window, a safe nor a fridge. I was very uncomfortable for two days of my four days stay. I had to insist many times so that they can move me to another room. Nothing was offered as a courtesy or an apology. I was not treated as I am at other Marriott hotels. I travel 75 % of the year for work and most often select Marriott hotels for my stays. I was not pleased with this one. I feel that I paid too much for uncomfortable accommodations.