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Reviews of NH Collection Mexico City Santa Fe 4 stars

Juan Salvador Agraz 44 Colonia Santa Fe, 05109 Mexico City, Mexico

#93 of 329 hotels in Mexico City

Guests' Choice

Review score

Based on 491 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    8.9

  • Facilities

    8.4

  • Staff

    8.3

  • Value for money

    8.2

  • Free WiFi

    8.5

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Showing 1 - 39

  • Reviewed: 4 August 2018

    6.3
    CLOSE TO EVERYTHING
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 4 nights

    The prices were fair but the breakfast was so expensive, we didn't try it.

    Just the location, it was close to many stores and buildings that we were looking for.

    Stayed in July 2018

  • Reviewed: 8 June 2018

    6.3
    Large room, comfortable bed, great AC, and good breakfast.
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Very few staff spoke English so at times it was difficult to get what I was asking for. Mini bar wasn’t restocked. Shower pressure is weak and transferring the water for from the fixed shower heard to the portable one wasn’t working.

    Large room, comfortable bed, great AC, and good breakfast. Good amenities.

    Stayed in June 2018

  • Reviewed: 18 May 2018

    9.6
    Loved the hotel!
    • Leisure trip
    • Group
    • Premium Double Room
    • Stayed 2 nights

    The cleaning lady arrived to clean the room really late in the afternoon. Money went missing from one of the suitcases. Water pressure in the shower was low. Could have better lighting, especially in the bathroom.

    Beds and pillows were really comfortable. Front desk staff was really friendly and helpful.

    Stayed in May 2018

  • Reviewed: 18 March 2018

    10
    Great view of the Sanat Fe area and the city from the room!
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 4 nights

    Traffic to get to Sante Fe! but that's pretty much everywhere in Mexico City.

    Great view of the Sanat Fe area and the city from the room! Hotel staff is very friendly and professional, got a lot of good tips from them. We were even able to rent a car for day trips in an agency right on the first floor. Rooms are spacious and comfortable. And to top it all off the breakfast is exquisite!

    Stayed in March 2018

  • Reviewed: 30 October 2017

    8.8
    Nice and modern hotel
    • Business trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The location. Too far from the major sightseeing

    Spacious and clean room, comfy bed. Coffee set in the room. Great and varied breakfast, tasty local food.

    Stayed in October 2017

  • Reviewed: 12 August 2017

    9.2
    Good
    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    The restaurant staff wasn't nice, they were acting like we were getting free food, besides that everything else was great.

    The room was really nice the view was great, clean the bed was so soft!!!

    Stayed in August 2017

  • Reviewed: 7 August 2018

    9.2
    Excellent location, price and quality !
    • Business trip
    • Group
    • Superior Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Excellent location, price and quality !

    Stayed in August 2018

  • Reviewed: 25 July 2018

    7.9
    Excellent location.
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    WiFi not strong in my room.

    Room, location.

    Stayed in July 2018

  • Reviewed: 7 July 2018

    9.6
    Facilities
    • Business trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Facilities

    Stayed in June 2018

  • Reviewed: 8 June 2018

    10
    Excellent breakfast
    • Business trip
    • Group
    • Superior Double or Twin Room
    • Stayed 3 nights

    Excellent breakfast

    Stayed in May 2018

  • Reviewed: 8 June 2018

    9.2
    Great price and location!
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Bathroom glass doors do not provide much privacy. I was very close to crash into the glass door repeatedly.

    Great price and location!

    Stayed in June 2018

  • Reviewed: 7 May 2018

    8.8
    Is calm, clean and the breakfast excellent
    • Leisure trip
    • People with friends
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    Is far from the main attractions

    Is calm, clean and the breakfast excellent

    Stayed in May 2018

  • Reviewed: 25 April 2018

    4.6
    The view
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The view

    Stayed in April 2018

  • Reviewed: 7 April 2018

    4.6
    Not value for money
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Not value for money

    Stayed in April 2018

  • Reviewed: 1 April 2018

    10
    No shuttle service
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No shuttle service

    Stayed in March 2018

  • Reviewed: 30 March 2018

    8.8
    Location,Restaurant,Design
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location,Restaurant,Design

    Stayed in March 2018

  • Reviewed: 17 March 2018

    9.2
    Bed was nice and super comfy, mini bar, and the big window
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Illumination in the bathroom and the tv size

    Bed was nice and super comfy, mini bar, and the big window

    Stayed in March 2018

  • Reviewed: 9 March 2018

    9.6
    Excelent place tu stay, great location
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    Value for money, and a very good location.

    Stayed in March 2018

  • Reviewed: 4 March 2018

    6.7
    the pillows and bed were extremely hard.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights

    the pillows and bed were extremely hard.

    Stayed in February 2018

  • Reviewed: 7 February 2018

    5.8
    They charged me more then the bill they gave me.
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    They charged me more then the bill they gave me.

    Stayed in February 2018

  • Reviewed: 1 February 2018

    5.4
    The location
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The location

    Stayed in January 2018

  • Reviewed: 18 November 2017

    9.2
    Clean, friendly stuff, nice facilities
    • Business trip
    • Solo traveller
    • Premium Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Clean, friendly stuff, nice facilities

    Stayed in October 2017

  • Reviewed: 14 November 2017

    10
    Loved it
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night

    I was told my room would be ready at 8:30am and it was given to me until 11am.

    Stayed in November 2017

  • Reviewed: 25 October 2017

    7.5
    Location
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Restaurant

    Location

    Stayed in October 2017

  • Reviewed: 23 October 2017

    9.6
    Food
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Food

    Stayed in October 2017

  • Reviewed: 23 October 2017

    10
    Breakfast
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast

    Stayed in October 2017

  • Reviewed: 22 August 2017

    4.2
    Bad experience
    • Business trip
    • Solo traveller
    • Superior XL King Room
    • Stayed 10 nights
    • Submitted via mobile

    Tell me no room,but I find rooms on the web. No food after 24:00, but hotel tells yes Two rooms only separated by one door,noisy.

    Stayed in August 2017

  • Reviewed: 28 July 2017

    6.7
    you get less than you pay for
    • Business trip
    • Solo traveller
    • Superior XL King Room
    • Stayed 9 nights

    service in general could be better bedsheets old and teared shower could have more pressure

    good gym and breakfast

    Stayed in July 2017

  • Reviewed: 18 June 2017

    10
    Always reliable
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Quite room, window view of the city

    Stayed in June 2017

  • Reviewed: 12 June 2017

    8.3
    Comfortable and nice.
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    No comments

    Located very near to the venue where my brother's graduation took place.

    Stayed in June 2017

  • Reviewed: 19 February 2017

    8.8
    Friendly stuff, good service, comfortable, great breakfast
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 9 nights

    No exchange office or ATM

    Friendly stuff, good service, comfortable, great breakfast

    Stayed in February 2017

  • Reviewed: 14 February 2017

    8.8
    Nice for business stay.
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 7 nights

    Staff, breakfast, tv, wifi, the bed, little things in the bathroom.

    Stayed in February 2017

  • Reviewed: 1 December 2016

    8.8
    its a nice hotel and very well located. The restaurant could be improved.
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 3 nights

    the breakfast . We had to go next door to have it.

    the service

    Stayed in November 2016

  • Reviewed: 5 October 2016

    8.3
    Good value for a 4-star hotel.
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 3 nights

    Location is god, it is 5 minutes walk to the the largest shopping mall.

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 11 August 2015

    5.4
    Its on the heart of Santa Fe, so if you have business or...
    • Leisure trip
    • Solo traveller

    My shower wasn't working correctly so I asked the staff to fix it they didn't do anything just went there and picked up the parts of the nozzle that broke. It broke apart little by little until I couldn't shower anymore cause the water flowed upwards unto the ceiling instead of the floor. This was a recurring topic with the staff since day 1. Also there were other issues like the air conditioning stopped working, one time I woke up in a 40 degrees Celsius room. The elevator cringes and makes sounds as if it the metal is adjusting or being kicked.

    Its on the heart of Santa Fe, so if you have business or visiting a friend or family member on that part of Mexico City its a good Deal.

  • Reviewed: 1 April 2016

    6.3
    Nice view
    • Business trip
    • Solo traveller

    There was a permanent noise in the room coming like from an aircondition even when it was switched off and nobody knew from where. Terrible!

    Nice view

  • Reviewed: 1 March 2016

    10
    Pillows
    • Leisure trip
    • Couple

    Pillows

  • Reviewed: 24 February 2015

    10
    Quietful stay
    • Leisure trip
    • Couple

    Quietful stay

  • Reviewed: 18 February 2015

    9.6
    Servicio y Ubicacion (muy cerca de Mall Santa Fe)
    • Leisure trip
    • Couple

    Servicio y Ubicacion (muy cerca de Mall Santa Fe)

There are also 38 reviews without text. These impact the overall review score.

Showing 1 - 39

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