Occasionally I noticed and heard others off hours. The bathroom garbages need to be emptied more frequently. My only complaints! Thanks

Really fun. I've rarely stayed in hostels but wanted a cheap place to stay when I got emergency dental work. It was a great location, welcoming by staff and other guests and comfortable.

Stayed in July 2025

A/C only from 10pm to 8am

It's like joining a family

Stayed in July 2025

Perfecto!

Stayed in April 2025

It would be perfect if there were curtains on each bed for personal privacy.

Everything was good. Everyone was friendly. All guests had good manners so it was quiet at night. The location was perfect. The price was so reasonable. There is a refrigerator and many tools for cooking. Hand soap and paper towels were provided in the bathroom. You can drink water every time and you can fill the water if you have your own water bottle. Breakfast fruits were fresh.

Stayed in March 2025

The bunk beds are low so you can not sit up without hitting your head.

It was so clean, the staff work together so well and are all very nice. The common areas are great to see the fireworks and also can see the ocean from the top level. Breakfast is toast, cereal, fruit and coffee. A real treat rather than just pancakes.

Stayed in March 2025

Casa Kraken is the best hostel in Puerto Vallarta downtown. The hostel is very clean and the staff are great . I stayed 4 night and I really enjoyed at the hostel. I highly recommend case Kraken hostel.

Stayed in February 2025

Great location in old town, amazing staff

Stayed in February 2025

Nothing really!!

Location ,staff, breakfast ,price and keeping it extremely clean!!

Stayed in August 2024

Wonderful staff ❤️

Stayed in July 2024

The church bell does ring hard at 7am, some ppl smoke in the common area in the balcony

The proximity to the malecon and zona romantica. Super clean and prompt staff, especially anderic!

Stayed in June 2024

Only a short stay but there were no activities while I was there.

Friendly staff and guests, the place is clean and beds comfy. AC is only on at night but is great once turned on. Staff are great at recommending beaches to visit and places to eat.

Stayed in June 2024

Upstairs bar wasn’t open due to a large school group

Wicked location and great group of people. The daily activities are fantastic as you it’ll take you places you likely wouldn’t go yourself, highly recommend. Aircon in the rooms was beautiful once turned on.

Stayed in May 2024

No curtain around bed/privacy. No where big enough to change clothes I.e shower/bathroom.

Lovely staff & overall vibe. Felt safe as female traveller in mixed dorm. Good air con & fans.

Stayed in April 2024

The fact that they organize activities is something you definitely appreciate. The breakfast is good, eggs, coffee, toasts or cereal and some fruits, In the beds I think there were many mosquitoes, but it is not something that the hostel can control, I took my own repellent and had no problem, the location is unbeatable.

Stayed in January 2024

Rien.

It is the BEST place. Clean/ near everything/ nice helpful staff/activities every day. The manager Dave even help me out with a situation which i dearly appreciate. The Best breakfast eggs/ juice /fruits/Nutela/ peanuts butter coffee all . Air con at night but not too cold confortable The kichen always clean. I will always come back here

Stayed in November 2023

Nothing

Casa Kraken was my first experience in a hostel. The staff were always super friendly and hung out with guests when they weren’t working. The cleanliness exceeded expectations and the location was close to everything. I’ll be back!

Stayed in November 2023

Great location and very relaxing energy

Stayed in September 2023

Few storage, broken a/c, locked kitchen after 10pm

Breakfast, fresh fruits, own locker, big, plants, big room

Stayed in August 2023

The air condition should run all day as the place is super hot and the price on my reservation didn't match the final price i had to pay. Also they were receiving only cash which made it more difficult :(

I enjoyed the vibe of the people and specially staff, they were very welcoming and friendly, always organizing adventures for each day. Location was perfect for all we planned it's close to parties, beaches, restaurants, etc.

Stayed in June 2023

Everything was great. No complaints.

The staff is excellent. Thank you. Adela you are the strength and happiness of the hostel. Thank you for all of the staffs kindness.

Stayed in June 2023

Everything was excellent in my opinion. I left feeling happy with my stay.

The warm welcome from the entire team, location with proximity to everything, plenty of room to lounge & rooftop deck to enjoy the view of the ocean and sunsets to connect with travelers from all over the world, Breakfast included fresh fruit and nice coffee to start the day, cleaned twice or more daily with comfortable beds and AC if needed.

Stayed in May 2023

nothing

it’s clean, staff is really kind

Stayed in April 2023

The place was amazing! Staff were really accomodating and helpful. Highly recommended!

Stayed in April 2023

Staff was rude

Nice location and rooftop patio

Stayed in June 2024