Reviews of Ocean Dream Cancun by GuruHotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Boulevard Kukulkan KM 9.5, 77500 Cancún, Mexico
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Reviewed: September 21, 2025 · Stayed in September 2025
Verified reviewReviewed: September 19, 2025 · Stayed in September 2025
Verified reviewReviewed: September 17, 2025 · Stayed in September 2025
Verified reviewGood location on the beach
I stayed in the penthouse on top floor shower did not work effectively. Terrible low pressure toilet roll holder is hanging off the wall ! Ensuite sink leaking tap En Suit toilet did not flush !! Kitchen poorly equipped I was not even a tea towel in the kitchen to dry any pots or plastic cups no glasses . Safe in the bedroom was not fixed to the wardrobe above the wall so you could pick up belongings and take it outside Hotel restaurant, very basic
Dear Chris, thank you for sharing your feedback. We appreciate your comments regarding the location and will address the maintenance issues you mentioned to enhance our services. We hope to have the opportunity to welcome you back in the future.
Dear Chris, thank you for sharing your feedback. We appreciate your comments regarding the location and will address the maintenance issues you mentioned to enhance our services. We hope to have the opportunity to welcome you back in the fu… Show more
Reviewed: September 16, 2025 · Stayed in September 2025
Verified reviewVery spacious and clean. The beds were extremely comfortable.
My stay was enjoyable but unpon checking out, one particular staff's demeanor was unwelcoming.
Dear Ter18, thank you for your kind feedback. We are delighted to hear that you found our accommodations spacious and comfortable. Your comments are invaluable to us as we strive to enhance our guest experience. We hope to welcome you back soon.
Dear Ter18, thank you for your kind feedback. We are delighted to hear that you found our accommodations spacious and comfortable. Your comments are invaluable to us as we strive to enhance our guest experience. We hope to welcome you back … Show more
Reviewed: September 16, 2025 · Stayed in September 2025
Verified reviewYou have 2 pools overlooking the ocean. The location is superb theres a few little restaurants just outside the hotel. Your only a short walk from all the action in cancun. Its also a quiet area.
The bathroom looks a bit outdated but it didnt bother me.
Dear Mr. Steven, thank you for your wonderful feedback. We are delighted to hear that you enjoyed our pools and the superb location. We appreciate your comments and hope to welcome you back for another memorable stay.
Reviewed: September 15, 2025 · Stayed in September 2025
Verified reviewReviewed: September 15, 2025 · Stayed in September 2025
Verified reviewReviewed: September 12, 2025 · Stayed in September 2025
Verified reviewThe location
Dear Mr. Younes, thank you for your kind review. We are delighted to hear that you appreciated the location during your short stay. We hope to welcome you back for a longer visit in the future.
Reviewed: September 7, 2025 · Stayed in August 2025
Verified reviewReviewed: September 1, 2025 · Stayed in August 2025
Verified reviewgood position near Cancun's movida very spacious and confortable room. the staff was kind and helpful nice ocean view
Dear Mr. Marcello, thank you for sharing your experience. We are pleased to hear that you enjoyed the spacious room and the kindness of our staff. Your feedback is valuable, and we look forward to welcoming you again for an even better stay.
Dear Mr. Marcello, thank you for sharing your experience. We are pleased to hear that you enjoyed the spacious room and the kindness of our staff. Your feedback is valuable, and we look forward to welcoming you again for an even better stay… Show more
Reviewed: August 23, 2025 · Stayed in August 2025
Verified reviewReviewed: August 23, 2025 · Stayed in August 2025
Verified reviewReviewed: August 23, 2025 · Stayed in August 2025
Verified reviewFurniture was a bit run down
agradecemos tu comentario
Reviewed: August 21, 2025 · Stayed in August 2025
Verified reviewGreat location and in walking distance to everything
Our bathroom smelled like urine, maybe it was the sewer.
Dear Maria, thank you for sharing your experience. We are pleased to hear that you enjoyed the great location and the security measures in place. Your feedback is invaluable, and we will certainly take it into account to enhance our services for future guests.
Dear Maria, thank you for sharing your experience. We are pleased to hear that you enjoyed the great location and the security measures in place. Your feedback is invaluable, and we will certainly take it into account to enhance our service… Show more
Reviewed: August 20, 2025 · Stayed in August 2025
Verified reviewReviewed: August 16, 2025 · Stayed in August 2025
Verified reviewBreakfast was not included
The staff was so rude and the security was acting like we were criminals
Dear guest, thank you for sharing your feedback. We sincerely apologize for the experience you described. Your comments are invaluable to us, and we will address the issues raised to ensure a better experience for our future guests. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Dear guest, thank you for sharing your feedback. We sincerely apologize for the experience you described. Your comments are invaluable to us, and we will address the issues raised to ensure a better experience for our future guests. We appr… Show more
Reviewed: August 14, 2025 · Stayed in August 2025
Verified reviewStaff was very nice
The bed is terrible
Dear Areli, thank you for your feedback. We are pleased to hear that our staff made a positive impression during your stay. Your comments are valuable to us, and we will use them to enhance our services for future guests. We hope to welcome you again soon.
Dear Areli, thank you for your feedback. We are pleased to hear that our staff made a positive impression during your stay. Your comments are valuable to us, and we will use them to enhance our services for future guests. We hope to welcome… Show more
Reviewed: August 10, 2025 · Stayed in August 2025
Verified reviewAmazing amenities such as the pool and beach with great lounges, bar access- amazing vibe! Good location if you’re there to party. Just a 5 minute walk and you’re amongst all the clubs and bars!
We had a standard lagoon view room and the mattress was awful!! We requested a mattress topper and the staff happily put one on and made the bed much much better! The room itself does need some updating for sure, but overall a great spot considering the price. After all, you don’t stay in your room on a holiday to Mexico!
Dear Angela, thank you for sharing your experience. We are pleased to hear that you enjoyed our amenities and location. Your feedback regarding the room has been noted, and we will consider it for future improvements. We hope to welcome you back soon for another enjoyable stay.
Dear Angela, thank you for sharing your experience. We are pleased to hear that you enjoyed our amenities and location. Your feedback regarding the room has been noted, and we will consider it for future improvements. We hope to welcome you… Show more
Reviewed: August 2, 2025 · Stayed in July 2025
Verified reviewReviewed: August 2, 2025 · Stayed in August 2025
Verified reviewGood location, friendly staff, nice rooms and great views. Pools are good as is the beach front location.
Check in was disorganised and the food is average, but good for price point.
Dear Mr. Mark, thank you for your feedback. We are pleased to hear that you enjoyed our location, friendly staff, and beautiful views. Your comments regarding the check-in process and food quality will be taken into consideration as we strive to enhance our services. We look forward to welcoming you again.
Dear Mr. Mark, thank you for your feedback. We are pleased to hear that you enjoyed our location, friendly staff, and beautiful views. Your comments regarding the check-in process and food quality will be taken into consideration as we stri… Show more
Reviewed: August 1, 2025 · Stayed in July 2025
Verified reviewReviewed: July 28, 2025 · Stayed in July 2025
Verified reviewWe didn't eat
Everything
Dear guest, thank you for sharing your feedback. We take your comments seriously and will use them to enhance our services. We hope to have the opportunity to welcome you again in the future.
Reviewed: July 23, 2025 · Stayed in July 2025
Verified reviewReviewed: July 23, 2025 · Stayed in July 2025
Verified reviewThe hotel room is clean and location is good. Safety is great for guests.
I choose the best option on booking but hotel only released the 1st floor room. It would be little bit noisy during music time of bar downstairs. If higher level require more money should let customers know that before check in/reservation.
Dear ZHIXIN, thank you for sharing your experience. We are pleased to hear that you found the room clean and the location satisfactory. Your feedback regarding room allocation is valuable, and we will consider it for future improvements. We hope to welcome you again soon.
Dear ZHIXIN, thank you for sharing your experience. We are pleased to hear that you found the room clean and the location satisfactory. Your feedback regarding room allocation is valuable, and we will consider it for future improvements. We… Show more
Reviewed: July 22, 2025 · Stayed in June 2025
Verified review