The drinks were obviously watered down to the point that I suspect the alcohol was as well. Several times I asked for a "double" and the bartender more or less refused. The food wasn't bad but for the price it should be better.

Beautiful location. Friendly staff. Good service.

Stayed in April 2024

Pool was good but needed some maintenance

Breakfast at the nest was top notch

Stayed in January 2024

Churros, we missed them

We loved that great variety of food every morning and the kindness and good service of all the staff.

Stayed in January 2024

Unless you get up very early you can’t get a pool or beach chair. People save them all day and it’s not patrolled by staff. One staff member tried hard to book us into a one hour sales pitch for their travel club just minutes after arriving. Turned us off a bit. At least wait a few days to see if we even like the resort.

Beach was excellent. Loved the protected ocean swim area. Buffet and Mexican restaurant were wonderful. Staff were all very friendly and attentive. Good pickle ball courts. A bit far from any activities that left from PV or NV but my husband wanted to surf so it was ideal.

Stayed in January 2024

AC in the rooms is virtually absent Alcohol drinks are a joke - only local super-sweet ingredients are used so you dont feel the taste, only colored sugar Facilities are in poor state: public toilet doors wont close; some bulbs are missing; nails are sticking from what used to be wood railings; smell of sewer in many places. Beach organization sucks - it's already small and 1/3 of it occupied with a shop (!) and massage beds that noone uses. As a result, beach beds are confined to a very small area and are in short supply

The property is of mid size, it is well planned and provides shade and interesting landscape solutions (a mirador, a church, a zoo etc). But facilities are dilapidated and not maintained well. The staff is very good, especially bartenders - unlike other hotels, they are professional and not arrogant The water sports team is efficient and amicable. Food in the buffet is good and of decent variety; a-la carta restaurants are very poor, just avoid them The beach is swimmable; unlike the other locations nearby what are only rocks

Stayed in December 2023

We were hoping to be welcomed with kindness all around and the attitude of some of the staff weren’t great. We had to drink cappuccinos because black coffee was bad, every time. Need more plates in buffet restaurants and maybe extend hours for pool/ocean towels.

Great location, good food, good drinks and some of the staff were incredible: Arcadio (most of all), Miguel, Francisco, Rosa (in the restaurant); Osmar with the bags and Uriel (wonderful drinks) thank you all for your amazing help and attitude! You made our stay a very nice one.

Stayed in July 2023

Half way our stay we switched from the general area to the family selection area, which is a huge improvement in room quality, comfort & personal service. I highly recommend paying that little bit extra, because it's definitely worth it.

Stayed in June 2023

•The seashore was full of plants inside the water and was really uncomfortable to swim with that •The snackbars for the pools and sea didn't have much variety •There wasn't any elevator to move between the floors

•The food is pretty decent, however for a Mexican who knows the ingredients the Mexican Restaurnant could improve but pretty good overall • The adults only pool was truly for adults, and the staff made sure that the rules were applied for everyone, really happy with this. •The room was spacious and comfy

Stayed in May 2023

Nice place

Stayed in May 2023

We have no complaints.

Great location. Wonderful food. Kind and helpful staff.

Stayed in April 2023

The al a carte restaurants were not too great. The portions were very small, and food was not too tasty. There are no elevators, just ramps and stairs. Which I wouldn't normally mind, but being 6 months pregnant with a toddler made it a bit challenging to walk around the property.

Clean facilities, friendly staff, had a small surprise zoo inside which was neat for kids/families to see the animals. The buffet had a variety of options and the food was good. The small lagoon on the beach was great for small kids. Too bad we did not discover it until our last day. The spa was nice for a relaxing massage. And the kids club had organized activities for the kids. The shows each night were entertaining.

Stayed in April 2023

The rooms need refreshing. Evening entertainment was great but too loud.

Food service was excellent and beyond expectation , accommodated my special dietary needs. Adult pool was mostly peaceful. The grounds are outstanding.

Stayed in January 2023

Rooms on building 4 could be loud at night as close to disco

Loved family selection and butlers. Easy to travel with a toddler. Hotel had high chairs and strollers to use. Shout out to Hector for going above and beyond for my son! The staff were extremely accommodating, professional, kind and personable in making our trip very enjoyable. Will be back!!

Stayed in February 2023

Making reservations for dinner and they were always full. I had selected room service daily and after our second day our bed was not made.

Variety of pools and spaces

Stayed in September 2022

All Inclusive is nice but can be a real negative. The food is marginal and caters to mass servings. It seems they are trying to feed a lot of people and therefore they cannot make excellent food. They are also doing their best to make the alcohol go as far as they can so drinks are pretty weak and super sweet. We were approached many times with a fairly aggressive request for us to join their vacation club/time share. This was not something we wanted. Also, the property is huge. So, be prepared to walk a lot.

The resort has some amazing views and wonderful pools. The room was very nice and the staff was exceptional and very attentive to our requests.

Stayed in September 2022

The a la carte food was so so, plus you always needed to make a reservation the morning before. so on our first day we couldn’t eat anywhere but at the buffet not a great first day experience The rooms need to be renovated, I get it they want you to get the authenticity (maybe?) but it didnt give you the feel of a 5 start resort…

The buffet food was surprisingly good, many food choices. The adult swimming pool was very nice! The drinks were good too.

Stayed in February 2022

Everything was nice and clean. Staff was great, friendly and making sure our needs were met.

Stayed in February 2022

All inclusive, but need to give tips otherwise everybody gets unfriendly, recepción unfriendly

Beach, breakfast

Stayed in January 2022

La playa en el Family Selection

Family Selection

Stayed in January 2022

Front desk staff is not very friendly. Food is marginal at best in the buffet and the bamboo restaurant is terrible, Italian restaurant is ok with friendly staff. Not very accomodating for late check-in due to flight cancelation. The facilities seem a bit run down, especially the roofing. The pictures for the panoramic deluxe rooms are a bit deceptive.

Beautiful location and away from the crowds. Nice, friendly staff in the bars, restaurants, and maids. Amazing beach and views. And great hamburges at the beachfront snackbar. Mexican restaurant was fantastic

Stayed in January 2022

Buildings maintenance and food and drinks quality. Old chairs at the beach.

The location is beautiful, but the resort facilities are old and would benefit from better maintenance, for example chairs at the beach (some of them were broken and very uncomfortable). Paint needed all over the buildings. Food is "all-inclusive food", which means food for the masses even at the the specialty restaurants. Their app to make reservations for the restaurants did not work, therefore a long queue at the guest services desk and even they could not help much because there were no more seatings available. Staff is very friendly.

Stayed in January 2022

restaurant and food in the all inclusive package were really poor quality and not even close to a 5 stars resort. we didn’t like the food.

location was really good. all staff was gently and supporting our stay in the hotel. private beach and pool very well as the room with ocean view.

Stayed in January 2022

we tried italian, Asian and Mexican restaurants. Asian and Mexican were very good. italian restaurant was terrible. it seemed like they use the leftover food from the buffet restaurant because the food was so bland

the hotel construction is very nice everywhere is green, pools are nice. the rooms are clean and spacious. the food is good in general. I recommend everyone to try the Mexican restaurant la adelita. I ve been living in Mexico since 5 years so I have tried all kinds of food and I can say that the food was very well prepared and delicious.

Stayed in December 2021

food

Stayed in October 2021