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Reviews of Park Royal Acapulco-All Inclusive Family Beach Resort 4 stars

Costera Guitarron 110 Fraccionamiento, 39880 Acapulco, Mexico

#32 of 68 hotels in Acapulco

Guests' Choice

Review score

Based on 143 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.2

  • Location

    8

  • Facilities

    7

  • Staff

    7.9

  • Value for money

    6.6

  • Free WiFi

    10

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Showing 1 - 11

  • Reviewed: 1 February 2018

    5.4
    The Jazmin part of the hotel seems to be a total moldy and sick house. Need total renovation !!!!
    • Leisure trip
    • Couple
    • Standard Double Room with Garden View
    • Stayed 2 nights

    The room "Jazmin 2444 " was smelling in a high degree by problems with mould. Terrible. Pool and beach area crowded . the pool water not clean and cleaned. No bath at all. Low standard on food. Terrible voice in the biggest restaurant.

    Very nice view from the room /outlook-

    Stayed in January 2018

  • Reviewed: 15 August 2017

    3.3
    Do not go here
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Staff and reception desk totally disorganized. Tried to enter room 3 times and still key not working. Walk to reception from room was 10 minutes. Turned in key and left facility. This place is total chaos.

    Good location

    Stayed in August 2017

  • Reviewed: 27 March 2017

    7.9
    Excellent place to stay with the family.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    The snack bar and the bar opens a little bit late.

    The place is really nice, the beach is beautifull, and the cost/service is really good. The view of the bay is really fantastic.

    Stayed in March 2017

  • Reviewed: 7 February 2017

    4.6
    Too expensive for a mediocre resort and food
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Pretty bad maintenance. Small bathroom with low ceilings. Horrible air conditioning. The prettiest restaurant with just a few tables not enough for the size of the resort. A very very small beach and pool.

    Stayed in February 2017

  • Reviewed: 31 July 2016

    9.6
    amazing location
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 6 nights
    • Submitted via mobile

    Pool and beach area very crowded and not enough sunbeds, other customers reserving sunbeds early and not using them until late in the day

    Staff went out of their way to serve us and nothing was too much

    Stayed in July 2016

  • Reviewed: 25 November 2017

    7.5
    no comments
    • Couple
    • Standard Double Room with Garden View
    • Stayed 3 nights

    It should be more variants of meats

    No comments

    Stayed in November 2017

  • Reviewed: 25 April 2017

    10
    wonderfull
    • Leisure trip
    • Couple
    • Standard Double Room with Garden View
    • Stayed 10 nights

    everything was OK

    Stayed in March 2017

  • Reviewed: 10 January 2017

    3.8
    will not return
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 5 nights

    completely overcrowded, very midium food, mass production. will not return.

    Stayed in January 2017

  • Reviewed: 25 July 2016

    7.1
    The toilet was plugged all the time.
    • Leisure trip
    • Family with older children
    • Standard Double Room with Pool View
    • Stayed 3 nights
    • Submitted via mobile

    The toilet was plugged all the time. They tried to fix it but remains the same

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 19 February 2016

    8.8
    Absolutely wonderful staff everyone was great .
    • Leisure trip
    • Couple

    Small bed

    Absolutely wonderful staff everyone was great . The small double I got was the only complaint I could have. Manuel,Vincent and Ignosio are great people as well as the all other staff. Can't wait to go back .

  • Reviewed: 15 January 2016

    2.5
    nothing
    • Leisure trip
    • Couple

    location and the standard

    nothing

There are also 5 reviews without text. These impact the overall review score.

Showing 1 - 11

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