Playa Paraiso Km 3.5 Carretera A, 77600 Cozumel, Mexico
#40 of 57 hotels in Cozumel
Guests' ChoiceBased on 385 hotel reviews
7.6Cleanliness
8.2
Comfort
8.2
Location
8.5
Facilities
7.9
Staff
8.2
Value for money
7.6
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 April 2024
Vanessa
United StatesNot enough places to lounge in the sun. Overcrowded.
Lots to do
Stayed in February 2024
Reviewed: 31 March 2024
David
CanadaAir conditioner wasnt working properly in our room
Great staff , excellent food choices and confortable bed . Was on my honeymoon and they upgraded our room .
Stayed in March 2024
Reviewed: 25 March 2024
Hollie
United StatesWe were not pleased with the drinking water situation. They give you 2 water bottles with your room and then you fill them up at a fountain at the end of the hall. The one at the end of our hall didn’t work, neither did the one one flight up. Super inconvenient, especially when they used to load up your fridge for you. Also, no more ice machines.
The beach and swim up bar pools are really great places to spend the day. There’s a snack bar there too that serves burgers, fries, and hot dogs for lunch. The pool closer to the hotel is great if you want less sun.
Stayed in March 2024
Reviewed: 18 March 2024
Kevin
United StatesLeakage coming through ocean-facing windows during overnight storm, flooding sitting room and into bedroom area. Called maintenance and used room towels and ice buckets and garbage can to collect water. Maintenance staff were slow to respond (understanding it was in the middle of the night) and they only focused on cleaning up leakage in hallway and didn’t come into our room to remedy until we reached out to housekeeping in the morning. Kept us up for a couple of hours. I appreciate the role the sales staff has; however, I come on these vacations to relax and enjoy and do my own thing. If I’m looking for special amenities, I will seek it out and prefer not to be pressured every time I cross paths with a sales associate. We avoid the front areas because of this, but it’s not always possible.
Good value. Friendly and helpful staff. Very nice grounds.
Stayed in February 2024
Reviewed: 9 March 2024
Dawn
United StatesMusic at adult only bar could be better Air conditioning in room
Friendly staff and location
Stayed in March 2024
Reviewed: 8 March 2024
Andrew
United StatesThe food was at times uneatable. Almost always cold and less to be desired.
The view and location were exceptional.
Stayed in March 2024
Reviewed: 19 February 2024
Jean
United StatesThere aren’t enough chairs around beach pool or beach. People saved them by 8:30 am. Often times they wouldn’t show up till 2-3 to sit in them. Because of this we wouldn’t stay here again.
Our room was very nice with excellent ocean view. The Italian restaurant was very good .
Stayed in February 2024
Reviewed: 17 February 2024
Maria
MexicoThe room service was late, our room service stole from our mini bar and they didn't fill the frigobar
I loved the Italian restaurant, the food in general. The rooms were very comfortable and so were the facilities.
Stayed in February 2024
Reviewed: 22 January 2024
Beth
United StatesThe food was awful.
Great property. Great location for those not wanting to be in the middle of the “stuff” (shopping etc)
Stayed in December 2023
Reviewed: 11 January 2024
Jeffrey
SwitzerlandThe location is compromised by the constant presence of cruise ships that block the view of the sea.
Stayed in January 2024
Reviewed: 10 January 2024
Rayshonda
United StatesI didn't care the bathroom and how small it is. Also didn't care for the rainfall shower.
Great property. So many things you can enjoy by yourself or with a group.
Stayed in January 2024
Reviewed: 5 January 2024
Elisa
United StatesJust needs more updates new furniture please .
All was great ! I was very impressed and happy . Love the check in Enrique was great! Aldo was very nice and Roger at the bar pool area super nice . But in reality all staff are great and very serviceable.
Stayed in January 2024
Reviewed: 4 January 2024
Abigail
United StatesThe hot tub was not hot and the pool water was also a little cold. Rooms could use an upgrade.
The Staff was INCREDIBLE - friendly and offered excellent service. I liked the variety of food options. Property is large so it never feels too crowded.
Stayed in January 2024
Reviewed: 31 December 2023
Dan
United StatesWiFi host was not working for a bit
Nightly changing events around the property were fun for everyone.
Stayed in December 2023
Reviewed: 31 December 2023
Dan
United StatesWiFi was out for a few days.
The staff were exceptional
Stayed in December 2023
Reviewed: 26 December 2023
Aminam
United StatesI stayed only 2 nights. It was said the mini bar in the room is refilled every day once for free. Next day it was not refilled. I swear I came to reception and asked for refill like 4 times during the day. They all smiled at me, even remembered my last name, but never sent anyone to do their job. I dont need anyone to remember me, just do what you promise. The building I stayed in had leakages in the lobby and always was slippery. The first night AC didnt work so I made complaint. The did something and the opposite happened: AC got freezing. I could not do anything and just kept balcony room open. It is not my job to make AC working in the room and always waste time going to reception and complaint instead of having vacation time. I stayed in another place in Cozumel, just normal budget hotel for $40/night and all was just perfect and this ~$250/night hotel just full of downsides and make you always feel uncomfortable in different ways. I dont think it is worth its money.
Overall was ok, but I felt the price was overrated. You can find similar places 20-30% less that they charge. Wifi is stable everywhere. Pool bars work only until 6 pm while pool work until 8 pm, they could align it. Food is fine, nothing exceptional. I honestly cannot say anything so exceptional about this resort. Yes its all inclusive, yes they have beach. Did it became something to be so appreciative today for really decent price they charge??????
Stayed in November 2023
Reviewed: 19 December 2023
Africa
MexicoLa puerta en la pared de la TV
La playa
Stayed in December 2023
Reviewed: 6 December 2023
Anjelica
United StatesNone.
Staff were all great and friendly. We had a great time!
Stayed in December 2023
Reviewed: 6 December 2023
Jorien
NetherlandsNothing
We've been here a couple of times, but this stay was the most perfect. I think they have a new chef? The food was very good, the rooms are large and clean and the location is perfect for snorkling and swimming. I like the atmosphere.
Stayed in November 2023
Reviewed: 5 December 2023
Bentley
United StatesThere wasn’t anything that I really didn’t like about the property
It was easy to navigate through. And it had the essentials that we needed.
Stayed in December 2023
Reviewed: 28 November 2023
Gary
CanadaAccess to beach was great. There was very good variety for meal options. Great location for easy access to downtown Cozumel.
Stayed in November 2023
Reviewed: 28 November 2023
Larry
CanadaAir conditioning in room was hard to control a proper temperature .
Loved the beach area, great are for swimming and snorkeling or just laying around enjoying the sun.
Stayed in November 2023
Reviewed: 6 November 2023
Michelle
United StatesThe high pressure “you have to buy today or lose your chance” sales pitch for their membership. Their rudeness when you say no.
Great location. Lots of activities and shows.
Stayed in November 2023
Reviewed: 24 September 2023
Karin
IsraelThe food wasn’t that good. There were always options but it’s quality wasn’t the best
Comfortable. Very clean. The stuff were great and very welcoming. The pool and private beach were absolutely wonderful.
Stayed in September 2023
Beesel, Netherlands
New Delhi, India
Florianópolis, Brazil
Patong Beach, Thailand
Nice, France
Billerbeck, Germany
Târgu-Mureş, Romania
Harrogate, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content