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  5. Reviews of Piedra Negra Boutique Hotel

Reviews of Piedra Negra Boutique Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Calle Doctor José Felipe Flores, 29250 San Cristóbal de Las Casas, Mexico

#52 of 134 hotels in San Cristóbal de Las Casas

Guests' Choice

Review Score

Based on 19 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.3

  • Facilities

    8.7

  • Staff

    9.0

  • Value for money

    8.8

  • Free Wifi

    10.0

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Showing 1 - 19

  • Reviewed: June 16, 2025

    8.0
    It was worth it
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Helpful staff

    Stayed in June 2025

  • Reviewed: April 18, 2025

    9.0
    good location --- friendly staff
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 5 nights

    Everything was good -- maybe a bit more clarity on the booking page about which bedroom is which.

    Small, friendly hotel in a great location. The lobby area is very nice. Upstairs rooms are quiet ---- complementary parking about a block and a half away, I hope to stay again. There is a simple breakfast (eggs, toast, yogourt, coffee, fruits) served in the front reception area.

    Stayed in April 2025

  • Reviewed: March 11, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Stuff was great and immediately responded to all of our requests. Nice breakfest. The facility is new. We had everything that we needed and more in the best quality. The room was comfy with a bid bed and a nice view. The location was very good, not on the main tourist road but 3 minutes walk from there. We had a lot of places to park our car. Best value for money we had on our trip.

    Stayed in February 2025

  • Reviewed: February 25, 2025

    10
    Fantastic!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I really like the place!

    Location, facilities were fantastic! Exceptional Personnel , Diego is the Best!!!

    Stayed in February 2025

  • Reviewed: February 10, 2025

    10
    I would definitely come back.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    The only thing I would change is the furry black bedspread.

    I loved the hotel! It’s new, with excellent facilities. For me, the bathroom is key, and this one, besides being modern, gives a very pleasant feeling. The location is unbeatable—close to the city center and the restaurant area. The staff is super friendly, and the breakfast is delicious.

    Stayed in February 2025

  • Reviewed: December 25, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    👍

    The place is of a high standard. Clean room. Excellent location. Hot water and excellent current. The staff is nice and helpful with any questions. The value for money is excellent!

    Stayed in December 2024

  • Reviewed: December 13, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great place, clean and tidy and looks just like the pictures. Great price. Great location.

    Stayed in December 2024

  • Reviewed: November 19, 2024

    10
    Excellent highly recommend
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was kinda firm

    Breakfast was delicious buffet aswel

    Stayed in November 2024

  • Reviewed: September 22, 2024

    9.0
    San Cristobal Central Chill Spot
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Wi-Fi is not good, not even in common areas.

    Friendly staff, cleanliness, rustic decor. Thanks much to Alberto and Yoli. Centrally located near to everything.

    Stayed in September 2024

  • Reviewed: May 22, 2024

    10
    Loved my short stay here, nice rooms, quiet location yet close to everything! Breakfast was amazing
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights

    You were not allowed on the rooftop which had amazing views, not sure why?

    Location was great and the staff were very accommodating

    Stayed in May 2024

  • Reviewed: April 16, 2024

    8.0
    Perfect location
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast is pretty bad. They had meat in the va scrambled eggs. The bread was very bad. I had to pay 50 pesos for a cup that I broke.

    Location is fantastic. The staff was very friendly and I could communicate with them via Google translate.

    Stayed in April 2024

  • Reviewed: January 31, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Liked everything

    Lovely room, great bed, great shower, very good included breakfast, free parking, super location, very helpful staff (even with our rubbish Spanish), nicely decorated. Appreciated the extra touches - disposable slippers, shower caps, glasses, coffee machine

    Stayed in January 2024

  • Reviewed: July 5, 2025

    7.0
    Good location but not boutique and slightly overpriced
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It isn’t boutique at all. There was no room in our bedroom and it was cold and damp - a heater would have helped. They provided very small water bottles daily instead of allowing for refills from reusable water. Super wasteful! The property has several facilities listed it doesn’t have e.g. laundry. When we asked about this we were told it wasn’t listed, we showed them and they just said they couldn’t help Expensive price for early check in There were 6 guests at breakfast but 4 bananas, when I asked for more they said there wasn’t any

    Great location! Breakfast was filling Rooms cleaned daily

    Stayed in June 2025

  • Reviewed: March 22, 2025

    3.0
    Location great but Piedra Negra is not a boutique hotel
    • Leisure trip
    • Group
    • Superior Queen Room
    • Stayed 2 nights

    Free parking is not on site, it is a 10 minute walk away. The breakfast left much to be desired……. Stale sliced bread, watered down fruit juice, rubbery and cold scrambled eggs. Choice of breakfast was banana, yoghurt, sliced bread, scrambled eggs. Beverages were coloured water (fruit juice), water and milk. There was a stainless steel coffee pot available. Rooms although spacious were dark. My friend’s room didn’t have a window. No mirror in my room, apart from one in the bathroom. No other little extras such as tissues etc My understanding of Boutique hotels is that they have a unique design, a much more intimate atmosphere, and centre around small details. They all pride themselves on offering a bespoke experience, that is no two are really alike. This uniqueness, along with their size and location, creates a warm atmosphere that makes guests feel special. Neither my friend’s room didn’t nor I had this experience

    The location of the hotel was excellent, a short walk from the centre of the city. Communal areas of the hotel were nicely decorated

    Stayed in March 2025

  • Reviewed: March 19, 2025

    5.0
    as it was listed as a boutique hotel I expected a little better.
    • Leisure trip
    • Group
    • Superior King Room
    • Stayed 2 nights

    Room had no window, so no natural light.

    I was a basic hotel, with very basic breakfast included.

    Stayed in March 2025

  • Reviewed: May 19, 2024

    4.0
    If you value your sleep, make sure you don't get room 1. Very disappointing experience.
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Check in was not until 3 and despite the room being ready, we had to wait. The room did not have a courtyard view as per booking, it had a frosted window leading to the noise street. The room was a good size but it was so dark, it was depressing. We had to clean the shower head before any decent amount of water came out. We didn't sleep a wink after midnight. The doorbell rang 5 times between midnight and 3 a.m, there were people talking noisily outside in the hallway at 4.30 and at 6.30 a pump truck turned up to suck up the sewage. The king size bed was not very comfortable and everytime one of us turned, the bed made cracking noises. Breakfast was not very exciting. We also heard the people above us turning around in their bed. This was the worst room for noise and value for money in our 6 weeks traveling through central America. We had room no 1. If you value your sleep, avoid this room! It's right behind reception and the breakfast room is just outside the door.

    The location and bathrobes. The fact we only had to stay here for 1 night

    Stayed in May 2024

  • Reviewed: April 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Superior Queen Room
    • Stayed 7 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: September 7, 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2025

Showing 1 - 19

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