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Reviews of Hotel Plaza Kokai Cancún 4 stars

Avenida Uxmal 26 Super Manzana 2A, 77500 Cancún, Mexico

#146 of 211 hotels in Cancún

Guests' Choice

Review score

Based on 259 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.9

  • Location

    8.4

  • Facilities

    7.3

  • Staff

    7.8

  • Value for money

    7.6

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 10 March 2024

    7.0
    Good for a short stay, cheap price
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Water supply was cut, noisy airco

    Great location

    Stayed in March 2024

  • Reviewed: 2 March 2024

    8.0
    Very good value and large clean rooms ( no remote for the TV which was weird )
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    When I arrived the two receptionists were more interested in a telephone call on loudspeaker joking and having fun than even acknowledging me. Once they did after at least 5 minutes they were extremely polite. Just a hello sir I'll be with you after this call is all it takes especially when it sounded like a personal call and both seemed to be wrapped up in it.

    Nice sized room and good location near the bus station

    Stayed in March 2024

  • Reviewed: 29 January 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The lighting isn’t great in the room.

    Decent no frills hotel that’s fairly central to downtown. Fast check in. Good AC. Very quiet except you can hear hallway noise.

    Stayed in January 2024

  • Reviewed: 29 January 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    No small refrigerator in the room The water in the shower was barely warm enough to take a shower

    GOOD VALUE

    Stayed in January 2024

  • Reviewed: 27 January 2024

    7.0
    Comfortable stay!
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 7 nights

    Shower was not great. Little bit of noise from the street but honestly nothing bad.

    The room was really spacious and nice. 2 big comfy twin beds. Table with chair which was good to work. WiFi was fine 95% of the time and fast enough to work/have calls (it dropped a few hours in a weeks which is fine). The shower was the best, but seems to be a theme in Mexico. Location was good, fairly quiet room despite facing the road, very close to the ADO station and many spots in the center. You can easily get a cheap bus to go to the beach. We didn't use the pool.

    Stayed in January 2024

  • Reviewed: 27 January 2024

    6.0
    Acceptable for a single night
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was legitimately the worst I’ve ever slept on, so hard and I could feel the springs, staff were far from friendly, they only gave us one hanger in the closet. You sacrifice comfort for affordability.

    Good location, close to the ADO station, affordable, 24 hr reception was super helpful

    Stayed in January 2024

  • Reviewed: 23 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Although possible, it is very complicated to invite other people to the property.

    The apartment is in good conditions, nothing fancy but functional. The property manager is very available and flexible.

    Stayed in December 2023

  • Reviewed: 17 January 2024

    7.0
    GOOD VALUE
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    THE SHOWER WAS BEARLY WARM ENOUGH and THE STAFF SAID THAT WAS HOW IT IS. THE POOL ALWAYS HAD LEAVES IN THE WATER. THE LIGHTENING IN THE ROOM LIMITED. THE CABLE TV HAD A LIMITED SELECTION OF CHANNELS (20) AND ONLY CNN WAS IN ENGLISH (SAP DID NOT WORK). DESK STAFF WERE CORDIAL BUT ADDRESSED ISSUES IN A GOOD FASHION.

    GOOD VALUE FOR THE DISCOUNTED PRICE THROUGH BOOKING. HOUSEKEEPING WERE FRIENDLY

    Stayed in January 2024

  • Reviewed: 16 January 2024

    8.0
    Comfortable, good price, and fine for one night.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No tea kettle or fridge. No hand towel.

    close to the bus station

    Stayed in January 2024

  • Reviewed: 16 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Close to the main bus station

    Stayed in January 2024

  • Reviewed: 8 January 2024

    7.0
    Nice stay for one night
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi didn’t work that well

    Stayed in January 2024

  • Reviewed: 4 January 2024

    8.0
    This is an OK hotel, if you’re only staying a night or two.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Minimal parking. No foot towels for the bathroom. A/C difficult to regulate.

    Good place to stay for a night. Staff spoke English. Location was okay. Desk was manned 24/7.

    Stayed in December 2023

  • Reviewed: 1 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    I would replace the sleeping matts and clean the windows.

    Walking distance from ADO bus station.

    Stayed in December 2023

  • Reviewed: 30 December 2023

    6.0
    Just stay at a different hotel !!
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Front desk personal was really rude and not helpful at all, with a big attitude !! AC unit old and loud !

    Just the location

    Stayed in December 2023

  • Reviewed: 21 December 2023

    8.0
    Recommended for family
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Good Hotel. Recommended for family

    Stayed in December 2023

  • Reviewed: 29 July 2023

    8.0
    Overall this property has great value. Good price, safe and rooms were cleaned everyday.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The downstairs staff is very grumpy. I had a problem where my room key kept getting deactivated everyday and this was inconvenient. Bathroom faucets could use deep cleaning. A/C is extremely loud and functions more like a heavy duty cooling fan rather than an A/C. Once you turn it off the room is immediately hot since the A/C was actually more of a fan.

    The location was walking distance to restaurants and ADO. Rooms were spacious and there no cleanliness issues.

    Stayed in July 2023

  • Reviewed: 2 July 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast, it should include unlimited coffee at least and bigger portions of food.

    The stuff was really friendly and helpful. We asked to be moved to another room because of the AC was very noisy and they did it right away. Whenever we aksed a question they were always willing to help.

    Stayed in May 2023

  • Reviewed: 3 June 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel doesn't have water to drink

    The size of the bed

    Stayed in May 2023

  • Reviewed: 13 May 2023

    7.0
    it’s a regular stay when I visit.
    • Family with young children
    • Standard Double Room
    • Stayed 28 nights
    • Submitted via mobile

    a few of the staff were a bit crass otherwise the remainder of the staff was wonderful

    location

    Stayed in March 2023

  • Reviewed: 4 April 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    The sink and shower faucets are too old and look pretty bad. Noise from corridors come if someone is talking

    Great location, few meters from ADO Station from to the airport. As well as commutes very well to the main areas. Parking, big rooms and nice staff

    Stayed in April 2023

  • Reviewed: 28 March 2023

    6.0
    the staff was decent. half of the staff are friendly and accommodating and the other half were dry and rude… Orlando is
    • Solo traveller
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    the property was dated and mattress’s need to be changed out

    the location was great for what was needed

    Stayed in March 2023

  • Reviewed: 17 March 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 6 nights
    • Submitted via mobile

    TV is too small also dated so not smart TV only Mexican cable channel's available so couldn't use my Netflix, air con is extremely noisy so unable to use whilst trying to sleep, WiFi is intermittent, bar had an event which went on until the early hours which could be heard in my room. Lighting in room is very dim also furniture is quite dated.

    The hotel is very close to the Ado bus station, the rooms are big and the bathroom is large with good hot water, rooms cleaned each day. Although towels are changed each day which I found unnecessary. Staff were pleasent especially the receptionist who checked me in. There is a restaurant and small Pool which I did not use so cannot comment.

    Stayed in March 2023

  • Reviewed: 8 February 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel building is so old.in the pictures it looks a good hotel but when you see it looks very old building but they renovated it somehow but still the swimming pool was very small.you can't swim in it there was no refrigerator in the room.there was no electric kettle and cups and plate in the room.

    The location was good .it was ata walking distance from ADO bus station, super market and the street food.

    Stayed in February 2023

  • Reviewed: 5 February 2023

    7.0
    Convenient, clean and adequate
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bad lighting, ac was hard to regulate

    Breakfast, the staff was friendly, location

    Stayed in February 2023

Showing 1 – 25

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