Mattress was old and uncomfortable

Location & Hotel Staff

Stayed in April 2024

Great location, good staff, cleanness

Stayed in March 2024

Nothing.

Location and cute!

Stayed in March 2024

The facilities are old, the soap dispenser broke.

Location is perfect, and I liked the plants in the hotel as well.

Stayed in March 2024

:( It is not the Hotel's fault. It is the town's fault: I travelled with rental car -> After my arrival to the hotel I spent the first couple of hours by searching for coins for the parking machine. Since I was from Europe I could not download the parking app to my phone due to local restrictions, the parking machines did not accept bank cards, so the only solution was inserting coins. You do not believe it but there was no peso coins available in Playa del Carmen at all, because all the coins were inserted in the parking machines already and the shops did not have enough coins to change you coins. All the shops declined to change me coins. So I spent the majority of my stay in Playa del Carmen by hunting for coins. I always needed to buy some small stuff to get back some coins. Cherry on the cake, you could pay only for six hours for the parking. After 6 hours you had to insert coins again to make sure you have valid parking ticket. If you travel with rental car you have to consider this headache when choosing your hotel.

:) Well located boutique hotel with beautiful and cozy inner garden :) Very helpful staff :) Excellent breakfast in a high quality Italian restaurant :) Perfect location :) I loved the interior design of the garden

Stayed in February 2024

Water pressure of the shower was very soft and weak.

Nice hotel, good size room and central located.

Stayed in February 2024

The street parking in PdC is only possible to pay with coins and the reception staff was unable to exchange me bills for coins. I would expect them to be prepared for this. They sort of force you to use parking places which are more expensive.

Location, value and the premises were great! There is also an amazing restaurant right across the street (La Vagabunda).

Stayed in January 2024

Not much natural light, and parking is a bit problem, as you have to pay 10am-10pm, only with coins, and maximum duration is 6 hours, so for a full day program around, it is a bit tricky.

Absolute central location, it is literally on the 5th Avenida. Nice big room, kind receptionist

Stayed in January 2024

Breakfast was terrible....too much sugar in all products. You can not use the shampoo and showe gel because the dispenser is not working. The bed sheets were not very clean

Greate staff and good location

Stayed in January 2024

Bathroom is a bit strange, there is just a small glass door for a toilet.

The location is great for Playa del Carmen, room is a bit small but still very nice.

Stayed in December 2023

The elevators were not working, and we had to carry our things. We got some help from the staff.

Great location. The place was pretty good. Simple and not with many things, but ok for the value of money.

Stayed in January 2024

We woke up in the morning and noticed all our clothes felt dump due the high humidity in that building/ hotel which was not ideal. Our room was at level 1 near the reception and could constantly Hear the noise of the guests coming in & out through the door and dealing with the reception.

The staff was very helpful at all time. The location is great, right in the middle of 5th ave but you get some noise till late. ( better to avoid getting a room in the ground level close to the reception since you hear everything and everyone who walks in & out. The breakfast is served next door at the Italian restaurant which is owned by the same person. Breakfast includes coffee, Oj, fruit salad, yoghurt, muesli, toast, jam & butter….. very nice with great service. You’ll receive a 30% discount voucher if you choose to dine at the Italian restaurant at any time and we did it and enjoyed the dinners very much. There are great wood fire pizzas and pastas. The hotel provides a filtered water which is great since you can not use tap water in Mexico.

Stayed in January 2024

The shower water pressure was low and the elevator was not working and I was on the 4th floor.

Convenient location. Close to good restaurants and beach.

Stayed in January 2024

Located right on 5th Avenue so I could see it getting noisy at night but wasn’t bad for us. Otherwise, excellent

Good location, not too noisy. Two separate bedrooms and a large fridge. Nice continental breakfast included. Very attractive lobby/courtyard. Good price and helpful front desk. Also, free water cooler for drinking in lobby to refill bottles.

Stayed in January 2024

No hot water

The staff is really nice.

Stayed in December 2023

A bit noisy as it’s in the 5th Avenue

Very nice and centric hotel

Stayed in October 2023

When we checked in, they told us that breakfast coupons for a nearby restaurant would be ready at 7. In the morning, they told us they hadn't gotten there yet and they hope they would be there by 7:30. Why couldn't they have them the night before ready?

Check-in was easy. Was amazingly quiet for where it was located. Got a great last minute price. Was clean. Shower was nice. Own air conditioning that you can control. The ambiance inside is peaceful and nice.

Stayed in December 2023

No real window, so always dark in the room.

Nice little hotel, close to everything!

Stayed in December 2023

The room was a bit dark, you have a window but you always need lights on inside, a bit of humidity in the room. They offer you the possibility to take a shower in a common bathroom after your check-out but this space needs improvement, as it is small and dirty.

Very convenient location, helpful reception staff, beautiful lounge, comfortable bed, mini-fridge and safe in the room

Stayed in December 2023

The 'garden view' is actually the internal courtyard of the hotel, which forces you to keep the only window in the room closed, to avoid being seen from the outside. This means there is no natural light in the room. Bathroom is dated, and has no surface to place your toiletries. Soap dispensers are like the wall-mounted, plastic ones from public toilets. Overall not what I was expecting from what should supposedly be a four-star hotel.

Very centrally located but still quiet enough at night. Staff very cordial and helpful. Breakfast is only coffee, juice, fruits and some yoghurt/granola to share. But you get 30% off the restaurant menu which has some great egg dishes.

Stayed in November 2023

Rooms does not have an outdoor window. All windows are open to interior of hotel.. Which does not let take some fresh air. Also since it is on main touristic street, there is lot of noice and nothing is preventing it as a noice :)

Staff was kind & helpful, Services was satisfying.

Stayed in November 2023

Great location, rigut on the middle of 5th avenue. The staff is very nice and helpful. Big and and clean room.

Stayed in October 2023

The room for the bargain price was on the main floor, at the back..

Convenient location right on 5th street. Nice atmosphere

Stayed in October 2023

The breakfast is extremely basic

I stay here a few times a year. Great.service,.fantastic location

Stayed in September 2023