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Reviews of Hotel Puebla Plaza 3 stars

5 Poniente 111 Colonia Centro , Puebla Centro, 72000 Puebla, Mexico

#90 of 110 hotels in Puebla

Guests' Choice

Review score

Based on 249 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    6.8

  • Location

    9

  • Facilities

    6.6

  • Staff

    7.7

  • Value for money

    7.1

  • Free WiFi

    5

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Showing 1 - 6

  • Reviewed: 2 April 2018

    9.2
    Great location very central, beautiful building, very friendly service.
    • Solo traveller
    • Simple Standard Room
    • Stayed 1 night

    the doors did not have a door lock or at least a chain to closed the door from the inside, it gave me a bit of not safe feeling, there was always security around by the lobby, but still being able to lock feel better.

    It's less thank a block away from the Bisilica and Los Arcos, very central and easy to get around the rest of interesting places.

    Stayed in March 2018

  • Reviewed: 8 January 2018

    6.7
    Overall a nice enough place for a short stay.
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night

    The rooms are a little old and outdated. The hot water gets really really hot so you need to be careful.

    Good Location. Close to the Zocalo and safe to walk around with kids. Close to restaurants. Staff was nice. Hotel was cute. Lots of great places to see around the city.

    Stayed in January 2018

  • Reviewed: 19 April 2017

    4.2
    Very disappointing.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately this hotel is absolutely terrible. The Junior Suite would usually not even pass as a Standard Room and it doesn't have a balcony as stated in the description but much rather a small window facing an internal staircase. Also, the staff is very unprofessional, rude and refuses any kind of help if there is a problem or any complaint regarding their insufficient service/facilities. Finally, the view on the cathedral from the Master Suite is to a large extent obstructed by another building.

    The Master Suit was quite okay - but small, ill equiped, and not really clean.

    Stayed in April 2017

  • Reviewed: 24 October 2016

    4.6
    Wouldn't reccomend unless a serious last option.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Bed bugs and we told them after the first night. Nothing changed until the 4th night once we asked for a refund and to leave early. Then they put someone else in the room with bed bugs. The toilet waste leaks out on the floor. The worst hotel I've ever stayed in. Value for money we had a hotel twice as nice in DF for 100 pesos less per night. Lastly loud construction works from 7:30 in the morning.

    Location

    Stayed in October 2016

  • Reviewed: 25 October 2017

    10
    Service was fast, and felt safe
    • Solo traveller
    • Simple Standard Room
    • Stayed 5 nights

    wi-fi access from the hotel room wasnt very efficient, it only worked well in the reception area

    Service was fast, and felt safe

    Stayed in October 2017

  • Reviewed: 10 August 2017

    7.9
    good choice
    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 4 nights
    • Submitted via mobile

    wifi is terrible inside the room.

    situation

    Stayed in July 2017

Showing 1 - 6

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