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Reviews of Quinta Real Aguascalientes 5 stars

Avenida Aguascalientes Sur 601 Jardines de la Asuncion, 20270 Aguascalientes, Mexico

#12 of 45 hotels in Aguascalientes

Guests' Choice

Review score

Based on 213 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9

  • Comfort

    8.8

  • Location

    8.8

  • Facilities

    8.6

  • Staff

    8.7

  • Value for money

    8.1

  • Paid WiFi

    7.2

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Showing 1 - 19

  • Reviewed: 16 August 2018

    4.2
    Disappointing stay, pool closed, refurbishment needed, staff inefficient
    • Leisure trip
    • Family with young children
    • Classic Suite with Two Double Beds - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Pool was closed, staff were inefficient and took 6+ hours to ‘resolve’ an issue. Pool closure compensation was a joke - an upgrade to a nicer room with one bed (but there were three of us so this was not an option) or a 10% discount on overpriced drinks - again we weren’t planning to have a drink at the hotel so both options were useless.

    Very disappointing stay, booked two nights here for my mother’s birthday as it’s supposed to be one of Aguascalientes’ best hotels. All went wrong when the staff told us that the swimming pool was closed - after we had signed our payment papers at check in. They said there was nothing they could do, except speak to the General Manager who was in meetings for the next 6 hours. Pool was closed because of a wedding taking place three days later. When we got to the room there was no soap, carpets were worn, room smelt of cigarette smoke, one of the electrical sockets was almost hanging off the wall, the shower was only suitable for someone shorter than 5 foot 5”. Wouldn’t recommend this hotel to anyone, not worth it and there are better independent and chain hotels elsewhere in Aguascalientes. Other family members have since told us they’ve had similarly poor experiences here

    Stayed in August 2018

  • Reviewed: 14 February 2018

    7.5
    Classy upscale hotel
    • Business trip
    • Couple
    • Classic Suite with King Bed - Non-smoking
    • Stayed 1 night
    • Submitted via mobile

    The first room they gave us had a very heavy smell of solvent, like paint or paint remover, but after I complain about it in the front desk they changed my room and upgrade it a notch.

    Its a classy venue, great patio and decoration.

    Stayed in February 2018

  • Reviewed: 6 October 2017

    9.2
    Beautiful hotel and great rooms
    • Leisure trip
    • Couple
    • Classic Suite with King Bed - Non-smoking
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is not very close to the downtown area which was our main interest.

    The magnificent building, very comfortable room, the decor and beautiful gardens.

    Stayed in October 2017

  • Reviewed: 5 September 2017

    9.6
    it was great except for those unpleasant 2 hours.
    • Family with young children
    • Classic Suite with Two Double Beds - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The only problem we had was that we were called down to the desk after we were in bed to haggle with them for almost 2 hours about a "glitch" in the system that caused our bill to be altered, it was resolved but we had to argue. it was a bit unpleasant, when everything else was so pleasant.

    Stayed in August 2017

  • Reviewed: 21 March 2017

    7.5
    It took some days to fix the rate that booking offered.
    • Leisure trip
    • Group
    • Classic Suite with Two Double Beds - Smoking
    • Stayed 3 nights
    • Submitted via mobile

    It took some days to fix the rate that booking offered. When they did it the applied the currency converter dollar/ pesos much hyer than the oficcial is

    Stayed in March 2017

  • Reviewed: 14 September 2018

    10
    Good service
    • Solo traveller
    • Classic Suite with King Bed - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Good service

    Stayed in September 2018

  • Reviewed: 5 September 2018

    9.2
    Very nice.
    • Business trip
    • Solo traveller
    • Classic Suite with King Bed - Non-smoking
    • Stayed 1 night

    Very nice Hotel. It is absolutely calm. If you just want a lot of peace, this is the place. If you want a bar, a more lively environment, maybe not.

    Stayed in September 2018

  • Reviewed: 28 August 2018

    10
    Beautiful hotel
    • Leisure trip
    • Couple
    • Classic Suite with King Bed - Non-smoking
    • Stayed 1 night
    • Submitted via mobile

    Lovely style and great service

    Stayed in August 2018

  • Reviewed: 31 January 2018

    9.2
    Great place would love to stay again
    • Leisure trip
    • Couple
    • Luxury Suite with king bed - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Amazing

    Stayed in January 2018

  • Reviewed: 21 November 2017

    8.8
    The breakfast was amaizing and the rooms have a romantic...
    • Leisure trip
    • Family with young children
    • Classic Suite with King Bed - Non-smoking
    • Stayed 1 night
    • Submitted via mobile

    The coast of the food of minibar

    The breakfast was amaizing and the rooms have a romantic style

    Stayed in November 2017

  • Reviewed: 15 June 2017

    10
    Great accommodations.
    • Business trip
    • Couple
    • Classic Suite with Two Double Beds - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Great accommodations. Beautiful place. The architecture is beautiful.

    Stayed in June 2017

  • Reviewed: 31 March 2017

    9.6
    The hotel in general is beautiful.
    • Business trip
    • Solo traveller
    • Classic Suite with Two Double Beds - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Gym is closed and very high prices in restaurant.

    The hotel in general is beautiful. Mattress really confortable.

    Stayed in March 2017

  • Reviewed: 22 January 2017

    9.2
    very peacefull and charming
    • Leisure trip
    • Couple
    • Classic Suite with Two Double Beds - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pricing in restaurant.

    Staff very friendly especially in restaurant. When we arrived, cup of champagne. Very quiet place.

    Stayed in December 2016

  • Reviewed: 9 January 2017

    10
    WONDERFUL
    • Business trip
    • Group
    • Classic Suite with Two Double Beds - Smoking
    • Stayed 2 nights

    EVERYTHING,............

    Stayed in December 2016

  • Reviewed: 1 November 2016

    9.2
    Best hotel in Aguascalientes
    • Leisure trip
    • Couple
    • Luxury Suite with king bed - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Somewhat oldish hot tub.

    Great service. Lovely decorations. Jacuzzi could have been newer.

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 4 December 2015

    9.6
    Service from all hotel employees
    • Business trip
    • Group

    Service from all hotel employees

  • Reviewed: 28 November 2015

    9.6
    Food
    • Couple

    Food

  • Reviewed: 20 February 2015

    10
    Staff very attentive, beautiful room and grounds.
    • Leisure trip
    • Couple

    Staff very attentive, beautiful room and grounds. Our room was an upgrade with living room, king bed, jacuzzi tub and great wifi.

  • Reviewed: 9 February 2015

    9.2
    Just about everything!
    • Leisure trip
    • Couple

    Just about everything!

There are also 15 reviews without text. These impact the overall review score.

Showing 1 - 19

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