When I checked in they had run out of keys, I needed 2, was only given 1

Location

Stayed in May 2025

Didn’t live up to photos, especially the pool area which was full of construction and dust, and the gym was lacking in basic equipment eg a variety of weights and yoga mats

Clean and comfy room, friendly staff

Stayed in May 2025

The staff at reception was pretty rude.

Location and Cleanses

Stayed in March 2025

Very minimalist, facility, decor and even towels.

Stayed in March 2025

The reception is all over the place. Hectic. Either they are demanded too much or something else. Also, I know I'm a western tourist but I don't wanna get scammed in a Radisson. We all know it's hard but you would get more customers and tips by being fair. A lady at the reception desk told 4800 pesos for 2 nights more. In the payment terminal she put 5000 that I had to point out. Also I found out that for 2 nights I got 50% cheaper price from booking.com. With a little hassle I got my booking.com price.

The room was great all around. Couldn't ask for more. Also for a tourist the location is actually really good. You need a car anyways to move around the city. There's a shopping mall and plenty of restaurants around. As others have said, there's a superb taco place called "Carnitas Colinas" at a walking distance.

Stayed in November 2024

Was not that clean as I’ve expected for being a Radisson, the details are important and some amenities from our room as from the pool were really dirty or damaged

I really loved the location and the staff, particularly Sergio from the restaurant he was attentive and diligent

Stayed in June 2024

The spot for UBER could little complicated, and the included breakfast not have a lot options, have to taje two elevators, and but really bother me its every day hace to come back to lobby for re activate the card

Location its really good, in from of mall, have a super market close, convenience stores, and its a locate very close to all interest places around the city

Stayed in April 2024

Breakfast could be a lot better, we asked for some eggs and chilaquiles on room service, no sauce nor tortillas were given as a side.

Facilities and personnel at the hotel, also room and amenities very clean, check-in and check out were an easy process

Stayed in April 2024

All good

Great for business trips and location is great

Stayed in November 2023

N/A

Nice hotel with everything you need. I stayed only 1 night but I would stay longer.

Stayed in October 2023

Swimming pool was close.

Excellent location. Clean facilities. Delicious food. Excellent service.

Stayed in December 2023

Check-in process. They gave me the wrong room for the first night (I paid for 2 beds, they gave me a room with only one)

It was great to rest. Comfortable beds and blackout curtains. Made service was always on time.

Stayed in November 2023

We saw once a dirty tissue on the edge of the pool and the Jacuzzi bubbles didn't work. In general, we noticed a lack of communication among their staff. The first day of our stay , they removed ALL our towels and never replaced them. We had to communicate to three different members of their staff to get the replacement and they never understood that they were REPLACEMENTS, when they always thought we were asking for extras. And indeed we needed one extra, the reservation was under 3 people in one of our rooms and they only placed 2 towels. During breakfast I had to ask 3 times for napkins and we asked for the room service menu at 9:30. The staff brought to the room the check we needed to pay for the drinks around 10:25 to ONLy charge us but never brought the menu and had a bad attitude saying "well we're closing the kitchen anyways". So we asked at least for any cold option and they made us a sandwich. I work for the hotel industry and I suggest that the staff needs more training, more communication and more attention to the guests.

We like the facilities, especially the room. We saw once a dirty tissue on the edge of the pool and the Jacuzzi bubbles didn't work

Stayed in October 2023

Internet speed, location and breakfast

Big rooms and comfy bed

Stayed in October 2023

all ok

Stayed in September 2023

No buffet breakfast

Fridge and coffe machine available

Stayed in August 2023

Slightly Stiff mattress

Pool, location, city view

Stayed in August 2023

n/a

location was convenient.rooftop pool was great

Stayed in July 2023

The hotel advertised shuttle service and it didn’t have it available

Accommodations were clean

Stayed in June 2023

Some things didn't work like the Jacuzzi was not on and the top bar was not functioning, and they wanted to charge us 30 pesos to bring the drinks up to the pool.

I loved the food, and their staff

Stayed in June 2023

Jacuzzi on the terrace was not working.

Rooftop view is amazing. View from the room as well. Everything is clean and functional

Stayed in May 2023

Nothing worth mentioning

Comfortable rooms

Stayed in April 2023

This review is hidden because it doesn't meet our guidelines.

Not enough supplies in the room. More drinkable water should be provided in the room by default at least 2 liters.

Good location, friendly staff.

Stayed in April 2023