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Reviews of Refugio del Mar Luxury Hotel Boutique

Benito Juarez #51 esq. con Francisco I. Madero Zona Dorada, 63732 Bucerías, Mexico

#2 of 43 hotels in Bucerías

Guests' Choice

Review Score

Based on 177 apartment reviews

9.3

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.6

  • Location

    9.4

  • Facilities

    9.4

  • Staff

    9.7

  • Value for money

    9.2

  • Free WiFi

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 4, 2024

    10
    Wonderful casas for a great stay.
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 7 nights
    • Submitted from a mobile device

    Small thing… the shower towels are thin and gray.

    Great private property, secure, close to every thing. They have beach chairs and umbrellas to take to beach.

    Stayed in March 2024

  • Reviewed: February 24, 2024

    9.0
    We can only hope to return to enjoy all the amenities they have to offer.
    • Leisure trip
    • Couple
    • Standard Apartment
    • Stayed 2 nights

    NA

    Host went above and beyond. He was very kind, helpful, friendly. He shared necessary information, not only about the hotel, but where to eat out for any meals, including additional discounts associated with the hotel. It was more than we expected.

    Stayed in February 2024

  • Reviewed: February 23, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Studio Apartment
    • Stayed 7 nights

    Very nice to have a restaurant right across the street for breakfast and lunch, and a Japanese restaurant kitty corner. Easy access to the beach, and I loved that the resort provided beach chairs and umbrellas.

    Stayed in December 2023

  • Reviewed: December 31, 2023

    8.0
    Beautiful property, clean, big rooms, clean pool, great location
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 7 nights
    • Submitted from a mobile device

    Toaster didn’t work Coffee machine leaked water

    Great pool Large room with king bed Large bathroom Kitchen well equipped TV with Netflix Excellent Wifi Location is good Amazing staff at all levels Great restaurants across the street

    Stayed in December 2023

  • Reviewed: December 19, 2023

    10
    Awesome space to be in… very quiet and relaxing!!
    • Leisure trip
    • Couple
    • Deluxe Apartment
    • Stayed 7 nights
    • Submitted from a mobile device

    Clean and beautiful!

    Stayed in December 2023

  • Reviewed: December 13, 2023

    9.0
    We’d stay there again
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 7 nights
    • Submitted from a mobile device

    N/A

    Location / proximity to restaurants Clean pool Management Housekeeping

    Stayed in December 2023

  • Reviewed: December 3, 2023

    10
    Spontaneous get away
    • Leisure trip
    • Couple
    • Standard Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    Excellent location, easy walk to restaurants and the beach.

    Stayed in November 2023

  • Reviewed: October 5, 2023

    10
    The best hotel ever !
    • Leisure trip
    • Couple
    • Apartment
    • Stayed 14 nights
    • Submitted from a mobile device

    I could not fault this hotel at all

    The staff where exceptional. This is the best hotel I have been to. Everything was perfect. I couldn't ask for anything more.

    Stayed in October 2023

  • Reviewed: September 16, 2023

    9.0
    Excellent service from very friendly, patient and helpful staff. Thank you
    • Solo traveler
    • Studio Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    This is not a dislike more a comment to help - a new shower head.

    Building style -architecture Location

    Stayed in September 2023

  • Reviewed: August 29, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Pillows. Loud music all night. Lady working the desk on Saturday was rude. Golf carts are no longer available even though they are still listed as an amenity on the website.

    Location. Bed. Size of bathroom. Gentleman who checked us in and out was very helpful and professional.

    Stayed in August 2023

  • Reviewed: July 7, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 8 nights

    Breakfasts were outstanding!

    Stayed in July 2023

  • Reviewed: June 27, 2023

    10
    recommendable
    • Leisure trip
    • Travelers with friends
    • Studio Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Very well located, the attention of the staff is excellent 👌

    Stayed in June 2023

  • Reviewed: June 22, 2023

    8.0
    Great location, very nice room, excellent staff made our stay a real treat!
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 3 nights

    We stayed on a holiday weekend when a nightly music fest was held well within hearing of all of our part of Bucerias.

    This was a very nice boutique hotel 2 blocks from the beach with great restaurants within a couple of blocks.

    Stayed in April 2023

  • Reviewed: June 2, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Studio Apartment
    • Stayed 6 nights
    • Submitted from a mobile device

    Restaurant was close people friendly service was great

    Stayed in May 2023

  • Reviewed: May 28, 2023

    10
    Best staff, Great stay
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    everything was great

    Staff was impeccable. Very welcoming from start to end. The room was very nice and clean. We really enjoyed our stay here.

    Stayed in May 2023

  • Reviewed: April 22, 2023

    10
    Exceptional
    • Business trip
    • Couple
    • Standard Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    Fantastic refuge. Greatest staff.

    Stayed in April 2023

  • Reviewed: April 22, 2023

    8.0
    April 2023- Sylvia
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 7 nights
    • Submitted from a mobile device

    A lot of construction all over town, so lots of street noise and banging. Got used to it, but definitely took away some of the 'relaxing' vibe. Noise from bars across the highway were audible as well. Towels and sheets could be a little nicer. Sheets were rough and somewhat sticky in the warm weather, and we all love a plush towel! Housekeeping did change out daily, so always fresh!

    Loved that there were golf carts, umbrellas and beach chairs and beach towels provided! Also bicycles, but we did not use. Jorge and staff were amazing, from the moment we arrived, until the moment we left. Coordinating cabs, holding bags, providing water and ice, even a bandage when I cut myself. Cafe Bucerias next door had phenomenal food and margaritas! Space was clean, and had a toaster, blender, coffee maker with pots and pans, silverware and full size fridge. Used the golf cart to go to get groceries for our stay and make some meals in the room.

    Stayed in April 2023

  • Reviewed: April 21, 2023

    9.0
    Fabulous Family Vacation
    • Leisure trip
    • Family with young children
    • Apartment with Terrace
    • Stayed 6 nights
    • Submitted from a mobile device

    No negatives to report...Everything was great. We were a large family group of 6 adults and 3 small children staying in building 2 in the two Grand 2 bedroom aparments: Casa Big John and Casa Mini. We loved the pool and the large common areas. We had a wonderful stay at Refugio Del Mar

    Loved the spacious, airy, clean, comfortable Mexican style suites with fully equipped kitchen, AC, WiFi, laundry in suite, large balcony, BBQs and terrace. Friendly and helpful staff. Complimentary use of golf cart, bikes, beach chairs and umbrellas. Easy walk to beach and restaurants. Would love to return and will recommend highly to family and friends.

    Stayed in April 2023

  • Reviewed: April 6, 2023

    9.0
    We hope to come back again
    • Leisure trip
    • Couple
    • Standard Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    late night music from across the road

    pool, shade spot, courtyard, bikes etc

    Stayed in April 2023

  • Reviewed: March 15, 2023

    10
    excellent stay with everything you could want.
    • Leisure trip
    • Couple
    • Apartment with Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    noise on road at 530 am

    updated, clean, location!

    Stayed in March 2023

  • Reviewed: March 9, 2023

    9.0
    nice experience
    • Leisure trip
    • Family with young children
    • Apartment with Balcony
    • Stayed 6 nights
    • Submitted from a mobile device

    good location, beach chairs, golf carts, pools, friendly staff

    Stayed in February 2023

  • Reviewed: March 2, 2023

    9.0
    Very comfortable and relaxing stay
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 10 nights
    • Submitted from a mobile device

    A bit of noise from the street but not terrible

    The property is in a great location, approximately a block and a half from the beach. There is an abundance of restaurants near and Cafe Bucerias on site. Very clean, updated rooms. Nicely stocked kitchen. The use of beach chairs, umbrellas and the golf carts is a very nice addition.

    Stayed in February 2023

  • Reviewed: February 28, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 7 nights
    • Submitted from a mobile device

    Soap, toilet paper and basics were missing. We were asked to do the dishes but no soap was provided.

    There is a lovely ambiance to the whole place .. lots of outdoor spaces to enjoy.

    Stayed in February 2023

  • Reviewed: February 26, 2023

    10
    very friendly and helpful
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 8 nights
    • Submitted from a mobile device

    all good

    excellent staff

    Stayed in February 2023

Showing 1 - 25

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