You can hear everything in the rooms.

The food was 7/10 good for an all inclusive!

Stayed in June 2024

Low choices of beer and no pool service.

Good food and friendly staff.

Stayed in June 2024

Restaurants

Location and the pools

Stayed in May 2024

Flies everywhere especially during lunch. A little Leary about eating buffet food with all the flies. In the buffet area and by the pool. Pool had lots of dead flies floating. They definitely need some fly mitigation. As for restaurants, steak house and Japanese were very good. Fusion restaurant left a lot to be desired. You could not order more than one item off menu for meal. (Left a lot to be desired when you are paying for all inclusive)

The property was beautiful. Plenty of chairs by pool and pool areas. Can be by the activity side or quieter pool area. Upbeat atmosphere. Staff was always cleaning, helpful and pleasant. Food was just ok. Kind of college buffet style. Plenty of choices though. Tacos were delicious. Breakfast buffet was excellent.

Stayed in May 2024

What a wonderful resort! Beautiful and clean. We had a blast!

Stayed in April 2024

Breakfast

Views were out of this world

Stayed in May 2024

Nothing

Location, staff

Stayed in February 2024

The food was too much in the way of buffet style. The food to me was just okay. The need to have pool cards. One day someone stole one of our towels and it was an issue with getting our pool cards back.

The pool and rooms were really nice. The entertainment was pretty good. The coffee bar was terrific.

Stayed in April 2024

The Buffet food was not good at all only San Jose and the steak house food was good.

The pools and view was great property and Rooms was Clean!

Stayed in April 2024

College kids everywhere

Beautiful ocean view but our room was situated at the end of the property and was bordered by the Riu Santa Fe. What should have been quiet was loud and obnoxious

Stayed in March 2024

The front desk staff are rude and never bothered to ask how our stay was going. Almost felt as if it were bothersome to them to see them during check-in and check-out! Could benefit from better training on customer service friendliness. Our package included daily SPA service but was never honored!!! Terrible waste of money!!!

Fantastic service staff at restaurant.

Stayed in April 2024

The elevator nearest our room was out of service, so we had to walk a bit more. It just meant more exercise for us.

The property was beautifully kept and the location was perfect with awesome views. We also loved the many food options and quality of the food. Blanca was EXCEPTIONAL!! We looked to sit in her section every day. Hector always greeted us with a warm smile. The entire staff made us feel special and were accommodating. Our room was top notch. Very efficient check-in. We look forward to staying here again.

Stayed in April 2024

We only were given 1 key per room for 4 of us and they wouldn’t work consistently so we had to take them to the lobby to have them reset multiple times. We did ask for more keys on the second day and we just had to keep track and return all of them.

Great location, comfortable and clean. Grounds well maintained and staff was very friendly. Lots of dining options and excellent quality of food.

Stayed in April 2024

Arrival shuttle didn’t wait for our late flight. Taxi cost $90. The buffets looked good but most of the food wasn’t that good. Need to cook with butter. Couldn’t swim in the ocean. Way too much noise near the left pool. No need to have speakers so loud. Hair dryer didn’t work, safe didn’t work, only gave us one room and one towel key for 2 people.

Restraunts were great, downtown was fun, whale watching.

Stayed in March 2024

Food was mostly buffet style and was just ok. I had read reviews saying food was really good, but I was not a huge fan. I loved the coffee cart they had.

Pools were nice, staff was helpful and friendly, entertainment was good. It was a quick ride to downtown.

Stayed in April 2024

Elevator near my room was broken and we were on 3rd floor- I was on crutches from a broken ankle which was difficult

Plenty of restaurants and bars

Stayed in April 2024

Needs bigger gym

Large

Stayed in March 2024

The food in the restaurants besides the Buffett were marginal at best - room service options were a 2 out of 10.

It was clean, safe, friendly, and comfortable.

Stayed in February 2024

Excellent service, food was delicious. Rooms were very comfortable.

Stayed in March 2024

Lack of restrooms Lack of elevators

Very clean

Stayed in February 2024

No warm outside whirlpools

Fun atmosphere

Stayed in February 2024

Would love a few nights with Latin dancing - teaching salsa or other Latin style dances. When I travel to Mexico, I don’t always want to hear American cover bands.

Location was great. Also enjoyed all the food we had.

Stayed in January 2024

The food wasn't good (minus the buffet). Also, each restaurant said they didn't take reservations, but had over an hour wait each night as you put your name in and receive a buzzer to let you know when the table was available. Either start taking reservations or first come, first serve with no line to keep people waiting. Also, someone got my cc# ( foind out alerts for a fraud attempt) after booking an activity with the scuba activity group at the resort.

The facility and activities were great. Location was also ideal. The buffet was decent.

Stayed in February 2024

Needs some repairs.

It’s beautiful views

Stayed in February 2024

The way the check in went… yes I used booking but neither wanted to assist with issues

The swimming pool and SPA WERE GREAT!

Stayed in February 2024