Diego Rivera 555 Valle Ote, San Pedro Garza Garcia, 66269 Monterrey, Mexico
#43 of 138 hotels in Monterrey
Guests' ChoiceBased on 241 hotel reviews
8.6Cleanliness
8.9
Comfort
9.0
Location
9.6
Facilities
8.7
Staff
8.9
Value for money
8.4
Free WiFi
7.8
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End of dialog contentReviewed: 21 January 2024
Carlos
MexicoEverything
Stayed in January 2024
Reviewed: 20 January 2024
Jeanne
United StatesSome rooms need updating.
Customer service was great. Location. Buffet.
Stayed in January 2024
Reviewed: 14 January 2024
Zhe
GermanyIn the room many things show their age.
Nice lobby, lift, swimming pool is awesome and warm.
Stayed in January 2024
Reviewed: 12 January 2024
Nahum
United StatesBedroom and breakfast. Staff very friendly
Stayed in January 2024
Reviewed: 9 January 2024
Phillip
United States400 peso surcharge for room service not clearly posted anywhere on the menu or location.
The beds were comfortable and tv service had plenty to choose in English.
Stayed in January 2024
Reviewed: 9 January 2024
Jorge
United StatesEverything
Stayed in January 2024
Reviewed: 7 December 2023
Eugenia
United StatesThe mattress pad on the beds were very uncomfortable and the pillows were too bug and wanted some feather pillows but they did not have any. -
Liked the friendly atmosphere , and the large lobby/restaurant area.
Stayed in December 2023
Reviewed: 3 October 2023
Erika
IndonesiaGood sweet place
Stayed in August 2023
Reviewed: 29 September 2023
One
United StatesThe Food and the Restaurant are great !
Stayed in September 2023
Reviewed: 17 August 2023
Phil
LuxembourgNothing really to not like, everything was great. The rooms are a bit more "rustic", but that is to be expected with the style of this charming hotel that seems to be a staple of the history of Monterrey.
Breakfast was incredible! Alltough we "just" had the continental breakfast, there were loads of fresh fruit, yoghurts and sweet bread to choose from. The buffet breakfast is absolutely incredible and people from the whole city come to have it and socialize with their group of friends.
Stayed in June 2023
Reviewed: 12 August 2023
Marsha
IndonesiaExcellent location right beside mall and several restaurants. Beautiful lobby and stairs, feels like a luxury hotel.
Stayed in August 2023
Reviewed: 8 August 2023
Osterhues
United StatesThe fitness room needed more maintenance. Ran out of towels 2 of the 4 mornings and the AC did not seem to work well which is not the best for working out in August in Mexico. I was surprised that such a nice hotel did not offer a mini fridge in the rooms. We stayed 5 nights so a mini fridge would have been nice. We only had coffee in the room on arrival. The housekeeper never replenished. I know I could have asked for it but we were out all day and usually not back in our room until late evening. And honestly, I don’t think I should have to ask for something that obviously needs to be replenished.
Location was perfect! Many dining and shopping options within walking distance. The staff were exceptional. We received excellent service. Everyone was kind and very accommodating. The beds are very comfortable.
Stayed in August 2023
Reviewed: 28 July 2023
Teresa
United StatesBuffet
Stayed in July 2023
Reviewed: 23 July 2023
Rosalie
MexicoThe pool was not full, so we didn’t go swimming. It was very busy for breakfast because there were so many guests.
Excellent location right beside mall and several restaurants. Beautiful lobby and stairs, feels like a luxury hotel.
Stayed in July 2023
Reviewed: 12 June 2023
Tomas
United StatesAc room
Stayed in June 2023
Reviewed: 18 May 2023
Russell
United KingdomNot a single complaint
A second stay of a week in three months and can't wait to get back. Super hotel, super room, super food and extra-super staff throughout the hotel. Very much a home from home. A special mention to Liz on the front desk who was professional and friendly always and an example for all staff.
Stayed in May 2023
Reviewed: 28 April 2023
Elizabeth
United Stateseverything great
location
Stayed in April 2023
Reviewed: 16 April 2023
Hilda
Mexicothe shower, because the water was cold and the weather that day was cold too.
the bed and the restaurant.
Stayed in March 2023
Reviewed: 13 April 2023
María
Mexicoeverything was excellent
beautiful, neat, excellent service
Stayed in April 2023
Reviewed: 12 April 2023
Leslie
MexicoThe wifi is slow and always disconnects itself...
The location is quite pleasant. Very close to a lot of restaurants and shopping center. The room is lovely, very clean and confortable. I really love the free continent buffet in the restaurant every morning.
Stayed in April 2023
Reviewed: 20 March 2023
Bradley
United StatesBeautiful hotel and wonderful staff.
Stayed in March 2023
Reviewed: 8 March 2023
Pedro
Mexicoexcellent facilities
Stayed in February 2023
Reviewed: 23 February 2023
Russell
United KingdomAll fine.
Stunningly good buffet breakfast to start the day and excellent cakes throughout. All staff very polite. Spectacular entrance, great rooms and super location with major mall opposite. Stayed for a week and will go back.
Stayed in February 2023
Reviewed: 10 February 2023
Rocio
Mexiconothing
location.
Stayed in February 2023
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