The cold buffet

The beach

Stayed in April 2024

Everything was wonderful. I Was there to celebrate my daughter's 16,th birthday. She had a great time.. she really enjoyed the buffet. The 2 restaurants we tried were wonderful. All staff was very helpful and accommodating. I would return

Stayed in March 2024

Room facilities due for an update, not enough beach loungers

Lovely view from the room, comfortable bed, beautiful beach and very helpful staff.

Stayed in February 2024

thinly thing I didn’t like however was the food could’ve been better. I wish they added more mexican food options to their buffet. other than that though it was great!

I went with a group of girls and our room was amazing for the price. the staff was super great and friendly.

Stayed in January 2024

There was a constant machinery noise from the massive ventilation units outside, for which the neighbouring tower building worked as an amplifier. The resort was advertised as ‘Adults Only’ but there were quite a few kids around.

All the staff were very attentive, making sure we have the best time. The beach is absolutely beautiful. Very good vibe given by the deep house music playing at the pool area. The food is plentiful and delicious. Housekeeping was very efficient in refreshing our room daily.

Stayed in February 2024

Be careful when booking -we booked a deluxe room but it turns out this is their bottom room category - we had a view of the parking lot, from our balcony with no chairs. Front desk staff brusque. Dated, in places strange, furniture. Gym smelled of sewage - unusable. No umbrellas for beach chairs. Cocktails way too sweet.

Cesar, Frank and the chef at the Italian restaurant were fantastic. All staff had lots of smiles. Huge pool. Large room. Location right in centre of beach zone.

Stayed in January 2024

Great location in the hotel zone Great staff

Stayed in November 2023

For the amount of pools they have, there are very limited sun loungers, nearly all of which are ‘grabbed’ by people either the night before of first thing in the morning, they leave down their personal belongings and then don’t use them! I was there 5 nights and did not get to lay by the pool once!!! This process needs to change!

Friendly staff, great food, great location.

Stayed in December 2023

The only gripe we had was with the TV. Since it's a smart TV, it constantly kept asking for permission to connect to a device. We tried turning off the feature, but it didn't work. Also, this is a suggestion, make sure you take enough to tip, as the ATM at the hotel only dispenses dollars, and is quite expensive. You can always ask the front desk to change your bills for smaller ones.

The hotel was wonderful!! The location was great, as the view from the balcony included both the lagoon and the sea. The hotel has 3 gourmet restaurants, as well as a buffet restaurant, so foodies like us wanted for nothing. The beach itself was great, with white sand and warm turquoise water, and at a section where the beach wasn't very eroded, I had a lot of fun playing beach volleyball. The night entertainment was quite fun too, with Karaoke, and casino nights, as well as a masquerade party. Please keep in mind that this particular hotel is geared towards adults, as there aren't many activities for children.

Stayed in December 2023

The drinks

The pool area

Stayed in December 2023

Not enough food options

The drinks and location. The room service

Stayed in November 2023

staff not accommodating and always available for questions. Google reviews answered few instead. Room service doesn’t always deliver, don’t rely on that.

Pool area

Stayed in December 2023

I’ve definitely been to resorts with better food. Nothing was bad, but nothing was amazing.

The pools and beach were beautiful, the rooms were spacious, everything was clean, and the staff was incredibly nice. Stayed here for a wedding and it was amazing.

Stayed in December 2023

Location, food, staff were friendly

Stayed in November 2023

not enough things to do there. Far from town to go shopping. Bars limited

Food was very good. Staff awesome! Beach beautiful. Room spacious and clean

Stayed in October 2023

Ongoing renovations while stay. But not a bad thing really if keeping a standard

Excellent location. Not too far from the airport. Property right on the beach. Beautiful day and night

Stayed in October 2023

Doing some routine maintenance and upkeep but that should make it even better in the future! Nightly entertainment was good, but not great.

Food, drinks, and service was excellent. Good variety of restaurants for this medium-sized resort. Not crowded and easy to get reservations. Beach was groomed and water was perfect!

Stayed in October 2023

Sewer smell in the bathroom weird smell. 😳

Customer service, my room, the view.

Stayed in October 2023

Lack of communications or keeping the promise

All was okay with the meals, drinks,and the staff were good , the only problem I had was with Booking .com because they did a very bad job, I was waiting for the Taxi I paid in advance waited 2 hours and then they did not keep the promise what they said and texted me about the ride with the name of the driver and the car he will be coming and on the return they did not even acknowledge that I had a reservation for the transfer back to the airport so getting no where I paid $40.00 to get my transfer back, so will never book with this Booking .com and even tell all my friends to stay away from them

Stayed in August 2023

We didn’t like how the pool didn’t have a food menu, only pizza. There was tortillas served around the pool one of the days maybe more but we only got them one time. But there wasn’t salads, sandwiches, burgers, nachos and salsa on the menu like at all the other resorts where we have been. The entertainment sounded like fun but karaoke didn’t start until 9:30pm. For us that was too late. We like entertainment to begin, at least, by 8pm. The Casino night seemed like it would be fun because I live Texas Holdem and was hoping to play. My husband and I went down at 9pm and the music was way too loud. We couldn’t even go into the room. The music had to be as loud as 160 db or even louder. It made our heads hurt. I was bummed but we went on to Zango and got a snack before heading on to our room. I also noticed a the restaurants, if a Hispanic was there even after we were, they got served first. My husband and I were not mad at this but quite entertained by it. We still got great service but as an American, we knew our place at this resort and we excepted it. The heat in August is unbearable and we will stick to Mexico in February from now on. The maids come around knocking around 8:30. The noise in the hallway was loud and could be heard in our room. So don’t plan on staying up late and sleeping in while here.

We liked that it was on the beach and the partial ocean view from our window was nice. The infinity pool was nice with fun activities like water aerobics and volleyball. Geisel was the pool activity girl and she was so welcoming and fun. I have never seen so many women and men join in on the water aerobics before like this at other resorts where I have been. The restaurant servers were so helpful and friendly. There were so many but we remember Elizebeth, Gerardo and Jesus who were our servers at Zango for the morning breakfast. They would make sure we had everything we needed and always had a smile and made us feel welcomed. The Seasons restaurant was good with great service and food. We went here 2 of the nights during our visit. I wish I could remember the servers names, they were older gentlemen. Frattini’s Italian restaurant was good. Our server, Roberto, was welcoming and helpful. The food was also good. The ocean view from both restaurants were very nice. We ate at Zango the first 2 nights because we could net get reservations at any of the restaurants. Zango was a buffet with much to choose from whether it was breakfast, lunch or dinner. We had room service one day for lunch. We ordered the grilled burger. It was delicious and served on time. Anything you need must be entered on the app from your phone instead of calling. That way the management sees the order and can make sure it’s taken care of and not over looked. Daniella was expedient and friendly checking us out. One night of our stay we needed water and the front desk staff (I believe his name was Enrique or Iglesias). He was so helpful getting bottled water to our room. Great staff and beautiful property.

Stayed in August 2023

I didn’t dislike the property, it is a great location and facility.

I loved how it was right on the beach!

Stayed in July 2023

Not enough speciality restaurants to cater for people If you didn't book for week ahead difficult to get in on the night No facilities for afternoon tea. If you eat late it was pizza or nothing between lunch and dinner Light in bedroom not working

The Beach being part of hotel The pools Food at speciality restaurants

Stayed in July 2023

The room really needs to be updated,stained curtains, old furniture. I think I would’ve had a better room if I booked directly with Sandos. Zango (buffet) very limited selection. People wake up at 6:30am to put belongings on day beds and chairs at the pool and beach there has to be a better way.

The staff was the best part great conversations, and willing to accommodate special request. Having three pools was great and beach access.

Stayed in July 2023

The staff was not in a very good mood.. not too attentive like other places we have stayed .. especially in the morning breakfast room

The room was very comfortable ..

Stayed in July 2023