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Reviews of Sheraton Santa Fe Mexico City 5 stars

Guillermo Gonzalez Camarena 200 - Colonia Santa Fe, 01210 Mexico City, Mexico

#51 of 329 hotels in Mexico City

Guests' Choice

Review score

Based on 212 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    8.8

  • Facilities

    8.7

  • Staff

    8.8

  • Value for money

    8.5

  • Free WiFi

    7.9

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Showing 1 - 25

  • Reviewed: 13 December 2017

    7.9
    We had a really nice spacious room, which looked pretty...
    • Leisure trip
    • Couple
    • Traditional Room
    • Stayed 1 night

    Breakfast was not only bad, but insulting by any standard as well as the cleanliness of the breakfast area was really abhorrent, homeless people get better deal on the street and that is considering the cost of US$15 or so per person they charge for such breakfast. The location did meet the expectations however in case one doesn't realise, it reminds some kind of soviet era utopia.

    We had a really nice spacious room, which looked pretty luxurious and clean. Basically everything one can expect from Sheraton.

    Stayed in November 2017

  • Reviewed: 21 July 2017

    9.2
    Comfortable and friendly
    • Business trip
    • Solo traveller
    • Traditional Room
    • Stayed 2 nights

    the location is ideal if you are doing business in Santa Fe, but a rather long taxi ride from town otherwise

    Very comfortable hotel with friendly helpful staff. Enjoyed the trip arranged by concierge to the pyramids.

    Stayed in June 2017

  • Reviewed: 23 January 2017

    7.9
    Overall it is good except the Wifi.
    • Business trip
    • Solo traveller
    • Traditional Room
    • Stayed 3 nights

    Wifi was Pathetic. I have to login every day. During the call it would disconnect if it is more than 24 hours and I have to login again. If I am staying for more than one day then Wifi should be given for all those days seamlessly. and The last day it got disconnected and they could resolve it.

    Staffs were really helpful and friendly. Room was neat and tidy.

    Stayed in January 2017

  • Reviewed: 22 October 2016

    7.1
    Room was large with nice work area, bed is ok.
    • Business trip
    • Solo traveller
    • Traditional Room
    • Stayed 3 nights
    • Submitted via mobile

    Restaurant is understaffed. One of the elevators was under renovation so you have to use the service elevator.

    Room was large with nice work area, bed is ok.. Location is good for my business purposes.

    Stayed in October 2016

  • Reviewed: 28 April 2018

    8.3
    No pool
    • Leisure trip
    • Family with young children
    • Traditional Room
    • Stayed 1 night
    • Submitted via mobile

    No pool

    Stayed in April 2018

  • Reviewed: 10 April 2018

    7.1
    Switching off the AC at night.
    • Business trip
    • Couple
    • Traditional Room
    • Stayed 1 night

    Switching off the AC at night.

    Stayed in April 2018

  • Reviewed: 18 February 2018

    10
    Ir was very pleasant
    • Leisure trip
    • Family with young children
    • Traditional Room
    • Stayed 3 nights
    • Submitted via mobile

    The Weather!

    Everything das great

    Stayed in February 2018

  • Reviewed: 15 January 2018

    10
    The service is excellent!!!
    • Leisure trip
    • Couple
    • Traditional Room
    • Stayed 1 night

    The service was so far so good!

    Stayed in January 2018

  • Reviewed: 23 December 2017

    10
    Great service. Expensive but worthy.
    • Family with young children
    • Traditional Room
    • Stayed 5 nights
    • Submitted via mobile

    Safe location close to family.

    Stayed in November 2017

  • Reviewed: 23 December 2017

    9.2
    Comfort hotel
    • Leisure trip
    • Couple
    • Traditional Room
    • Stayed 2 nights
    • Submitted via mobile

    Valet only parking. Breakfast could be better

    Very large room. Comfortable bed.

    Stayed in December 2017

  • Reviewed: 31 October 2017

    5.8
    Nice rooms but room service was terrible
    • Business trip
    • Solo traveller
    • Traditional Room
    • Stayed 6 nights

    Room service = raw meat served when asked for well done hamburger

    Room service was terrible

    Stayed in October 2017

  • Reviewed: 23 September 2017

    8.8
    Good and neat.
    • Business trip
    • Couple
    • Traditional Room
    • Stayed 1 night

    The staff is so slow.

    Good and neat.

    Stayed in September 2017

  • Reviewed: 18 April 2017

    9.6
    habitaciones amplias confortables
    • Leisure trip
    • Family with young children
    • Traditional Room
    • Stayed 3 nights

    check in lento porque no encontraban la reserva

    habitaciones amplias confortables

    Stayed in April 2017

  • Reviewed: 20 March 2017

    9.6
    Great business hotel
    • Business trip
    • Couple
    • Traditional Room
    • Stayed 2 nights

    Great staff. Incredibly attentive. And places to plug in my laptop everywhere.

    Stayed in March 2017

  • Reviewed: 24 January 2017

    6.3
    If there is a swimming pool, it'd be more nice
    • Business trip
    • Solo traveller
    • Traditional Room
    • Stayed 6 nights

    Wifi and technical supporting services is very bad

    Front desk, room service and club lounge servcies are very good

    Stayed in January 2017

  • Reviewed: 4 December 2016

    9.2
    Staff was very friendly and service oriented
    • Business trip
    • Solo traveller
    • Traditional Room
    • Stayed 6 nights
    • Submitted via mobile

    Staff was very friendly and service oriented

    Stayed in December 2016

  • Reviewed: 12 October 2016

    8.8
    Bathroom light too dim
    • Business trip
    • Solo traveller
    • Traditional Room
    • Stayed 5 nights

    Bathroom light too dim light bulbs burned only 1 elevator Fare did not include breakfast as stated on reservation

    Stayed in October 2016

  • Reviewed: 10 October 2016

    10
    TRUSTED HOTEL ... GREAT EXPERIENCE
    • Business trip
    • Solo traveller
    • Traditional Room
    • Stayed 3 nights

    Great hotel ... no surprises. Everything as expected.

    Stayed in October 2016

  • Reviewed: 4 August 2016

    7.5
    Staff was exceptionsl
    • Business trip
    • Solo traveller
    • Traditional Room
    • Stayed 2 nights
    • Submitted via mobile

    Only 2 elevators and one was out of service for both days I was there

    Staff was exceptionsl

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 16 March 2016

    9.6
    the staff its very friendly, the bedroom is really...
    • Business trip
    • Solo traveller

    the hotel its kind of old, it needs renovation considering the price that you pay for a night

    the staff its very friendly, the bedroom is really confortable and clean

  • Reviewed: 6 December 2015

    6.5
    Wifi costs awfully lot.
    • Business trip
    • Solo traveller

    Wifi costs awfully lot. The staff has introduced a special "offer" for Internet and breakfast but it turned out it was more expensive than just simply breakfast and wifi separately. Then I got a bill where I had some extra "tips" included. This hotel is too expensive.

  • Reviewed: 26 January 2015

    8.3
    Staff excellent.
    • Business trip
    • Solo traveller

    Water from shower very low pressure.

    Staff excellent. Very helpful. Used hotel booked taxi service a lot. Cars always clean and drivers well prepared by concierge as I don't speak Spanish. Rooms large and comfortable.

  • Reviewed: 7 January 2016

    10
    I love this hotel.
    • Leisure trip
    • Couple

    I love this hotel....THE beds are delicious

  • Reviewed: 22 October 2015

    7.5
    Staff
    • Leisure trip
    • Couple

    Supply of toiletries, no microwave

    Staff

  • Reviewed: 31 August 2015

    10
    Great location and the staff is most efficient!
    • Couple

    Great location and the staff is most efficient!

There are also 29 reviews without text. These impact the overall review score.

Showing 1 - 25

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