Skip to main content
  1. Hotel reviews homepage
  2. Mexico hotel reviews
  3. Quintana Roo hotel reviews
  4. Playa del Carmen hotel reviews
  5. Reviews of Soho Playa Hotel

Reviews of Soho Playa Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Calle 24, Corner Avenida 10, 77710 Playa del Carmen, Mexico

#116 of 234 hotels in Playa del Carmen

Guests' Choice

Review Score

Based on 97 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.5

  • Location

    9.2

  • Facilities

    7.9

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    8.6

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: March 20, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Room - King Bed or 2 Queens Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was not incredible but included eggs, bread, juice and some fruits

    Location is perfect! Next to Quinta Avenida, where you can find many restaurants and bars.

    Stayed in March 2024

  • Reviewed: January 3, 2024

    8.0
    Good stay.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights

    Problems with the water

    Perfect location.

    Stayed in January 2024

  • Reviewed: November 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Room - King Bed or 2 Queens Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast - serve in a bar close by

    Very nice location and facility

    Stayed in September 2023

  • Reviewed: September 10, 2023

    9.0
    Great Location, big rooms, parking inclided and very great service
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights

    The only thing i would say they could improve is the common terrace in the pool area, it looks like it needs more maintenance, but it works for the purpose of using the pool to relax for a bit.

    We stayed at Soho Playa for 5 nights and we were super comfortable. The rooms are big, have everything you need, a fridge, AC, big bathrooms, a little terrace, and they go above and beyond to make sure you have a great stay. I had some requests and they not only provided what I needed but exceeded my expectations. I read many reviews and people were complaining about the breakfast and i do not undertand, it is better than nothing, you get coffe and bread take it or leave it, it is included, at least it is something. Also it is very convenient that they are next to a juice/salad/poke bowl place, we ate there a few times. The location was really good, they came to clean once every two days which was good enough for us. There is parking unpon availability and that was super helpful for us. I really wanted to thank Gabriela becuase she went above and beyond when i had a request, she helped us out so much during out stay.

    Stayed in August 2023

  • Reviewed: July 23, 2023

    9.0
    Good for the price.
    • Leisure trip
    • Family with young children
    • Room - King Bed or 2 Queens Beds
    • Stayed 7 nights
    • Submitted from a mobile device

    Breakfast, too simple, just coffee and bread. Tv was broken Shower was leaking

    Very close to the beach, and 5th avenue.

    Stayed in July 2023

  • Reviewed: July 14, 2023

    7.0
    Location & price
    • Leisure trip
    • Couple
    • Room - King Bed or 2 Queens Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Only some of reception staff speak english and the young lady is not welcoming . No airrcondition in lobby. Noise because of comstruction Next to hotel.

    Location

    Stayed in June 2023

  • Reviewed: July 13, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Room - King Bed or 2 Queens Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    They didn't have towels for the swimming pool. The pillows were very uncomfortable. The lunchbox for breakfast was a bottle of water, 1 toast cut it in half and a cup of fruit. They didn't have hammocks in the balconies, just one plastic chair and one little plastic stool.

    Stayed in July 2023

  • Reviewed: May 13, 2023

    9.0
    Cool and will definitely repeat.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    bed blankes were not soft enough

    Comfortable, cool decorations and clean. The staff was very helpful.

    Stayed in May 2023

  • Reviewed: May 7, 2023

    8.0
    good value for money
    • Leisure trip
    • Couple
    • Room - King Bed or 2 Queens Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    poor breakfast choices needs to be improved

    attentive and helpful staff, located right in the center, privet parking area , big rooms

    Stayed in May 2023

  • Reviewed: April 29, 2023

    8.0
    apart from the breakfast, the hotel was ok and the staff were nice
    • Leisure trip
    • Couple
    • Room - King Bed or 2 Queens Beds
    • Stayed 5 nights
    • Submitted from a mobile device

    the breakfast is bad , 2 toast, 2 coffee and 2 orange juice (which was good)

    the location, and the air condition

    Stayed in April 2023

  • Reviewed: April 24, 2023

    9.0
    Central and good option in Playa del Carmen
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    Good option in Playa del Carmen. Central but still quiet. Rooms and bed are comfortable, nice social area on the roof and basic breakfast included in the place next door.

    Stayed in March 2023

  • Reviewed: March 25, 2023

    8.0
    Would definitly stay here again!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The showerhead was very old and the beams went in all random directions. the breakfast is very plain; do not expect too much of it.

    Really nice staff, very welcoming and they did a cute romantic set-up in the room for our honeymoon. Great location and clean/tidy lobby, rooftop + rooms. We wanted to stay a night longer but the hotel was fully booked. Too bad for us!

    Stayed in March 2023

  • Reviewed: March 9, 2023

    9.0
    Excellent hotel at this price point
    • Leisure trip
    • Family with young children
    • Room - King Bed or 2 Queens Beds
    • Stayed 5 nights
    • Submitted from a mobile device

    A little dated and had to ask for blankets

    Facilities are well maintained and it is a great value. I would stay again Staff were awesome. For the money can't be beat

    Stayed in March 2023

  • Reviewed: February 14, 2023

    9.0
    Value for money
    • Leisure trip
    • Couple
    • Room - King Bed or 2 Queens Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Check in times

    Good location, comfortable boutique hotel

    Stayed in February 2023

  • Reviewed: February 6, 2023

    7.0
    With someone else at the reception, it is a very good and nice Hotel
    • Leisure trip
    • Couple
    • Room - King Bed or 2 Queens Beds
    • Stayed 1 night

    The staff at the reception was very unfriendly and not helpful.

    Very nice room and perfect location. Good parking facilities.

    Stayed in November 2022

  • Reviewed: November 28, 2022

    8.0
    It’s a nice clean hotel with a great location.
    • Leisure trip
    • Couple
    • Room - King Bed or 2 Queens Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfasts are quite modest and it can get loud during the night due to proximity of bars and restaurants.

    The location of the hotel is great. We also enjoyed the rooftop swimming pool.

    Stayed in November 2022

  • Reviewed: November 27, 2022

    8.0
    good location
    • Leisure trip
    • Couple
    • Room - King Bed or 2 Queens Beds
    • Stayed 1 night
    • Submitted from a mobile device

    not much of a view and breakfast is simple not that good

    good location

    Stayed in November 2022

  • Reviewed: October 13, 2022

    7.0
    Nice hotel for night or two
    • Leisure trip
    • Couple
    • Room - King Bed or 2 Queens Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Friendly staff, large room,

    Stayed in October 2022

  • Reviewed: August 19, 2022

    8.0
    Nice hotel with an excellent location
    • Leisure trip
    • Couple
    • Room - King Bed or 2 Queens Beds
    • Stayed 2 nights

    Nice room. They need to have small refrigerators in the room.

    Stayed in August 2022

  • Reviewed: July 22, 2022

    9.0
    The best places are close!
    • Leisure trip
    • Solo traveler
    • Room - King Bed or 2 Queens Beds
    • Stayed 6 nights
    • Submitted from a mobile device

    Always the same breakfast 😅. The occasional noises that could be heard during night coming from a nearby restaurants. And some really loud guests. People have to learn not to slam the door...

    Staff was really nice, the room was comfortable and it is close to Mamita Beach Club which is Wonderful. And the sea there is 😍!!! La Traittoria de Centro hs music and great food. Calle 38 is close and with it's trees and restaurants is quite nice!

    Stayed in July 2022

  • Reviewed: June 8, 2022

    8.0
    Great hotel in a great location
    • Leisure trip
    • Travelers with friends
    • Room - King Bed or 2 Queens Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Not really a breakfast, just cantaloupe and toast. i always felt like something was crawling on me in my room. Had to spray it down with bug spray. A little power wash and fresh paint would do wanders!

    Beautiful hotel in a great spot. I loved the location and friendliness of the staff. It is close to everything, anything needed within walking distance.

    Stayed in June 2022

  • Reviewed: May 29, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Room - King Bed or 2 Queens Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Small breakfast

    Stayed in April 2022

  • Reviewed: May 17, 2022

    7.0
    Good hotel, great location, minor issues need fixing.
    • Business trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 1 night

    Included breakfast basic and simple. Water in shower (at least in the room I stayed), does not drain. So you have a soapy/dirty pool of standing water in the shower. Found a life cockroach in my room (have pictures).

    Excellent 10th avenue location, with easy and short walk to 5ta Avenida. Loads of restaurants around. Short walk to the beach. Hotel has great potential.

    Stayed in May 2022

  • Reviewed: April 9, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    is bit old

    bed

    Stayed in April 2022

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: