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  5. Reviews of Hotel Suites Jazmín Acapulco

Reviews of Hotel Suites Jazmín Acapulco This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Vicente Yáñez Pinzón 274 – 276 Fraccionamiento Magallanes Zona Dorada, Costera Acapulco, 39670 Acapulco, Mexico

#59 of 95 hotels in Acapulco

Guests' Choice

Review Score

Based on 34 hotel reviews

6.8

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.8

  • Location

    8.4

  • Facilities

    6.3

  • Staff

    7.4

  • Value for money

    6.8

  • Free Wifi

    4.6

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Showing 1 - 25

  • Reviewed: June 25, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    It was close to la costera and close to everything

    Stayed in June 2025

  • Reviewed: May 27, 2025

    7.0
    Good
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 9 nights
    • Submitted from a mobile device

    The hotel is in a really good location, but the building is very old and needs to be updated ASAP! The beds are super uncomfortable. The bathroom smelled like mold when taking a shower.

    It was a really good location. Everything was close by. The stuff was very nice in polite, always answering all of our questions. We had a problem with our AC unit that stopped working in the middle of the night in they come in fixed it.

    Stayed in May 2025

  • Reviewed: January 21, 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Queen Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Like the rest of the town... it has known better days

    Perfect situation, friendly staff

    Stayed in January 2025

  • Reviewed: December 24, 2024

    8.0
    Good for the price and I will stay there again.
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    It wasn’t as clean as we expected.

    The location and the staff

    Stayed in December 2024

  • Reviewed: July 31, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Studio
    • Stayed 5 nights

    spacious room , good pool , but took 3 days to get the TV tuned , clean convienient location

    Stayed in July 2024

  • Reviewed: April 13, 2024

    6.0
    Fair place
    • Leisure trip
    • Couple
    • Family Studio
    • Stayed 4 nights

    Facilities not exist, no iron board, iron broken Security bad no key on balcony door

    Staff not to good Night front desk not a kind person but handyman Luis do his best to help us

    Stayed in April 2024

  • Reviewed: June 29, 2025

    4.0
    A quick trip no time to waste my time to fine a better place!
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 7 nights
    • Submitted from a mobile device

    Sting and the halls,elevator to hot and water and the floor,no sweeping well and the room, no clean the sheets and pillows to old and dirty smells to bat. No face towels, no towel carpet for the shower, Tv no working. To bat experience never comeback. Never recommend plus and the Restaurant charges twice 47 pesos for using the Grill for Cooking the T-bone meat that is so ridiculous.

    The location.

    Stayed in June 2025

  • Reviewed: May 5, 2025

    3.0
    I would not recommend this place to anyone
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    The whole place smelled terrible, although our room was not that bad. The pool looked disgusting. The guy showing us to our room accidentally went into another one with our room key, so that's not safe. And there was black mold on the bathroom ceiling. When I pointed this out at reception, they were not interested. My daughter and I left a night early because this hotel was so untrustworthy.

    Very little.

    Stayed in May 2025

  • Reviewed: March 6, 2025

    5.0
    would never pay for this if the pics were adecuate
    • Leisure trip
    • Solo traveler
    • Family Studio
    • Stayed 1 night

    No english at the reception (but i didn't really expect it in Mexico, so whatever), the room was nothing like the pictures. Very outdated, dirty walls, very dark toilet and shower, i wouldn't dare to touch anything in the kitchen

    location is ok

    Stayed in December 2024

  • Reviewed: September 11, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    Todo en general, la vista espectacular

    Stayed in September 2024

  • Reviewed: June 30, 2024

    4.0
    I regret not calling the property manager regarding the 3 things that I mentioned
    • Solo traveler
    • Queen Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    Only one Channel available on the TV, safe box not working, internet service WFi only works in the lobby

    Excellent location

    Stayed in June 2024

  • Reviewed: May 4, 2024

    3.0
    Will not visit again
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Place too old and dirty, the personal was not very nice.

    Location

    Stayed in April 2024

  • Reviewed: April 23, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • One-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The TV and room service did not work, however staff notified of the issue upon arrival

    It was a short trail from the beach, the zone was safe also, and the staff were helpful and caring.

    Stayed in April 2024

  • Reviewed: March 28, 2024

    3.0
    We run away
    • Leisure trip
    • Couple
    • Family Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Everything else. Stay away from this place. Go to We Hotel, similar price.

    Not much. Working AC, working door lock.

    Stayed in March 2024

  • Reviewed: February 22, 2024

    5.0
    Hotel needs renovation, stuff needs training.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 3 nights

    On the base of the pictures you could tell the hotel is vintage. But I didn't expect everything to be so used, old and dirty. They would excuse themselves with the Otis hurricane that happened 3 months ago, about what I am really sorry but: dirt under the beds, lack of towels (they brought them when we ask), BLACK SPOTS on the curtains, extremely dirty shower, dirty sheets, lack of care from the Reception (the man at the night shift lied to me he would replace them within an hour, I was waiting awake 2 hours but he never came) it's not hurricane fault.

    Great location, 5 minutes walking to the beach, just across the road. Close to the supermarkets and restaurants. Lady from housekeeping was doing her best to more less keep the room clean.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    4.0
    Disappointing
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Only one towel was provided, no access to a remote control for t.v. , no control for A/C , No wifi , I could hear the noise from the other rooms nearby even late night.

    Close to the beach.

    Stayed in February 2024

  • Reviewed: August 24, 2023

    1.0
    Stay Away
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    Lights didn't work the outlets were behind the bed which was terrible. The sink was bad would drip the whole night. The toilet would run the whole night the valve was bad

    1.The Staff could not Find the reservation . Spent about 20 mins trying to fix the Shower head was broken .TV doesn't work. They have a speaker on top very weird or a hidden Camera on top of the sealing fan. Bed was TERRIBLE bunch of springs that came up .

    Stayed in August 2023

  • Reviewed: June 27, 2023

    9.0
    Good service
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    I like everything

    Stayed in June 2023

  • Reviewed: May 3, 2023

    9.0
    Wonderful
    • Business trip
    • Couple
    • Queen Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing everything I was perfect

    Cuz is near to costera

    Stayed in May 2023

  • Reviewed: April 14, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    The location was perfect.

    Stayed in April 2023

  • Reviewed: February 4, 2023

    1.0
    The room was dirt ,furniture old and missing staff were unfriendly
    • Leisure trip
    • Couple
    • Family Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    Eweriting

    Nothing

    Stayed in February 2023

  • Reviewed: December 28, 2022

    1.0
    RIP OFF. Booking stays are in a different not advertised building with unbearable noise.
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 3 nights

    RIP OFF. They receive you in the property that is posted. then AFTER YOU PAY, they take you to a 2nd older, uglier building that is not on the description. WORST: this building lies beside a bar, and is absurdly LOUD until 1 AM. Impossible to sleep in the room until then. The windows are 4 decades old, and off course are not sound proof. This is my definition of RIP OFF. do not book your stay here.

    bathroom was nice, big.

    Stayed in December 2022

  • Reviewed: August 31, 2025

    7.0
    Good
    • Solo traveler
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2025

  • Reviewed: June 19, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2025

Showing 1 - 25

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