Absolutely loved it! We will visit again! The pool was really relaxing and everything was really well maintained.

Stayed in September 2025

We loved it! Best stay in Mexico, or maybe ever! The people from the hotel, Fernando and Fanny, were the kindest people. We loved waking up with the monkeys on the balcony and feeding them before breakfast. One of the baby monkey’s even climbed on my shoulder because he was curious. We felt so comfortable and at home. We went to the XCARET park during our stay, which is not far from the hotel. We catched a shuttle (because of the heat) and Fernando brought us to the stop and also picked us up at night. We ended up staying another night because we loved it so much!

Stayed in September 2025

its hard to find a way to take the bus. no street signage and the staff has to help

staff was amazing. Breakfast was outstanding

Stayed in July 2025

I fully recommend this hotel. The staff is very attentive, the rooms are spacious, and the location is ideal for visiting the nearby theme parks.

Stayed in June 2025

Parking was a bit tricky but staff were more than helpful navigating that issue.

Very nice quiet tranquil and cozy hotel super close to all xcaret parks. Staff were very nice and trustworthy and breakfast was delicious.

Stayed in May 2025

Nothing to do with the hotel here but just perils of staying in the actual jungle - we had parked our car in front of the hotel and woke up to it covered in poop. Guess some animal was sleeping in the tree above 😁

Feels like a treehouse, and is very well located, only 20 mins from central Playa del Carmen. Beautiful jungle surroundings, too.

Stayed in April 2025

Helpful, friendly staff. Perfect location for a family to visit Explor and Excaret. Small pool and delicious dinner menu. Basic breakfast menu included: scrambled eggs or omelette. Would recommend!

Stayed in March 2025

Need to maintain and clean the pool. The location is great but in the same time because is very close to the xcart park have so much noise from the people that enjoy the zipping line

Everything is amazing, staff, food, location, beautiful consept 😍

Stayed in March 2025

Mosquitos. Bring repellent! (Outdoors though, room itself was okay with AC)

Hidden gem in a tropical lush forest. Complimentary breaky wasn’t huge but just the perfect selection to keep everyone happy. Room was trendy. Don’t use the pool but looked inviting.

Stayed in March 2025

Lovely and very friendly staff. Great food we had ribeye stake and a chicken. It was delicious. Everyone is very helpful. To top it all off there are friendly gentle blackface monkeys coming to greet you. It’s close to all the main attractions. Worth every penny spent

Stayed in March 2025

Third floor ceiling is a palapa roof with netting.

The setting, size of hotel, breakfast & the best part was the surprise visit from the monkeys.

Stayed in February 2025

I guess if I had to complain I’d say that it’s not so easy to park there because of the terrain and the trees, but we managed to park our sedan every day no problem.

The room was beautifully designed, had all the necessities including a kitchenette and the hotel had hammocks and a pool. On top of that, the monkeys that visited the hotel grounds daily were the highlight of the stay! We could feed them on the ground floor as well as in our own balcony. The hotel was half an hour away from Xel-Ha park and is also extremely close to Xcaret parks Xplor and Xenses.

Stayed in February 2025

Very clean and the smell was amazing

Stayed in January 2025

It’s nice to have a rental car, it’s located a little bit off but only 6 min by car and there’s bikes to loan at the hotel. We actually liked not being in the center though because it’s not noisy and busy and there’s no monkeys in town ;)

Super cosy, comfortable beds, clean, simple but freshly made breakfast every morning, very friendly staff and best of all - there’s spider monkeys everywhere!! Would definitely book it again if coming back

Stayed in January 2025

We had a constant problem with the lock to our doors

Super close to Xcaret and nice food

Stayed in November 2024

What an amazing hotel! Close to Playa del Carmen, but still surrounded by jungle. It's only a 15 minute walk from Xcaret park, and they can help you book the tickets. The staf speaks excellent English and are extremely friendly. They gave us a lot of tips and even bananas to feed the monkeys! Breakfast is okay, dinner is good. They don't offer a lot of traditional Mexican dishes, but as we were travelling for 3 weeks already we didn't mind the international kitchen.

Stayed in December 2024

Omelette could be better. A normal slice of toast, with the omelette, would be better than two bite size pieces of bread.

Breakfast was okay. Location is great if you plan to visit the Xcaret parks.

Stayed in December 2024

Everything is great. My only suggestion is the hotel should take more precautions on insects control, especialy at the dining area.

The stay at Casa tortugas had truly exceeded my expectation in various aspects. This boutique hotel is located right outside of the Xcaret Park. The driving time from this hotel to the park is around 5 minutes. My room was spacious and well decorated. All staffs were attentative and showed hospitality, friendliness, and care. We had chances to spot wild spider monkeys and even feed the monkeys with bananas provided by the hotel, which is the highlight of our stay.

Stayed in October 2024

Monkeys

Stayed in August 2024

Very nice, small hotel in the jungle of the parc XCaret. Friendly ans helpful staff, good food.

Stayed in August 2024

Wifi in our room didn’t work

Location, service, spider monkeys, breakfast, staff were amazing

Stayed in August 2024

sound of something like a generator all the time

beautiful clean and comfy room, tranquil lounge area outside and a pretty pool especially at night right next to Xplor Park

Stayed in July 2024

Wifi signal was often weak and sometimes didn't work at all, so good excuse to disconnect. Restaurant a bit expensive, 220-300 MX for a pizza, 60 MX for beer.

Great breakfast, occasional spider monkeys, very large and cozy room w picture windows, hot water showers, minifridge, free bike rentals, kind staff! 5min walk to Xenses, 15min walk to Xcaret.

Stayed in June 2024

Clean environment, very natural. Good staffs

Stayed in June 2024