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Reviews of Terracaribe Hotel Boutique 4 stars

Avenida Lopez Portillo #70, 77564 Cancún, Mexico

#135 of 207 hotels in Cancún

Guests' Choice

Review score

Based on 261 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.0

  • Location

    7.4

  • Facilities

    7.4

  • Staff

    7.7

  • Value for money

    7.8

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 11 March 2024

    7.0
    Okay when travelling on budget
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    The address on booking.com is wrong and the Google address is correct. Unfortunately I had to pay double for the taxi as I went to address listed on the platform and then the taxi driver helped me get to the right location. I had checked with the accommodation but they said I had the “right address”. Also, the place can do with some upgrades but overall, it’s a decent place

    The staff was very nice and polite

    Stayed in March 2024

  • Reviewed: 8 February 2024

    7.0
    Very nice facility.
    • Business trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Bedside table lamp for reading. Softer pillows.

    Location was good. Everything was very clean

    Stayed in January 2024

  • Reviewed: 22 January 2024

    7.0
    No frills hotel in downtown Cancun. You get what you pay for, no surprises.
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    We missed our shuttle to Holbox, so we had to book a hotel at the airport, and this was one of the cheapest ones. Everything was ok, the location is quite central, mind you there’s nothing to do in this area. It’s close to the ferry if you want to travel to Isla Mujeres. It’s a great no frills hotel, you get what you pay for.

    Stayed in January 2024

  • Reviewed: 15 January 2024

    7.0
    Great for one night
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Door to our patio didn't lock, headboard had a hole in it so wasn't pleasant to look at, and hallway window with a light on right outside it, with no blackout curtains. But it worked for what we needed.

    Great stay for one night. Plane landed later and needed a place close to the ferry to Isla Mujeres. Room was small, but for one night, it worked. Small restaurant, and gas station convenience store across the street. Had good sandwich croissants. Pool looked good, but we didn't use it.

    Stayed in January 2024

  • Reviewed: 13 January 2024

    9.0
    Worth checking out this place!
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    The mattresses and pillows are not the most comfortable, but someone from the staff team managed to find us a couple more comfortable pillows. There isn't a cafeteria at this hotel, that would've made a difference to at least be able to purchase coffee, snacks or even water without crossing the busy intersection. No pool towels are provided either.

    Super clean space, rooms were comfortable and spacious and close to where we wanted it to be. Great value for the money we paid, as we just needed a place to sleep after our day activities. The pool was huge and clean, it was a great little find!

    Stayed in January 2024

  • Reviewed: 3 January 2024

    6.0
    It was a nice stay. Not great. Not bad.
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    Shower stopped working for an entire day. No windows to the outside from our bedroom :/

    Decent location.

    Stayed in January 2024

  • Reviewed: 27 December 2023

    7.0
    nice for a cheap hotel
    • Leisure trip
    • People with friends
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    the key stopped working so they had to keep letting us into the room with the master key til they could fix it (took over a day to sort)

    the pool was nice

    Stayed in December 2023

  • Reviewed: 24 December 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    the hotel is far from the sea, the view from the window is not very good, breakfast was not given, although I asked to include it when ordering

    the room is clean. the room is big enough

    Stayed in December 2023

  • Reviewed: 17 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 6 nights
    • Submitted via mobile

    no alkohol allowed coffee shop not good

    Stayed in December 2023

  • Reviewed: 15 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Room was basic but really cheap and nearby transport links, so good for one night.

    Perfect location near the bus station and ferry port. A couple of nice places to eat within walking distance.

    Stayed in October 2023

  • Reviewed: 12 October 2023

    6.0
    Ok for price
    • Leisure trip
    • Solo traveller
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    No hot water, staff was rude, asked for a pen and she barely let me borrow one.

    Room was big, didn’t go into the pool but it seemed nice. Good wifi.

    Stayed in October 2023

  • Reviewed: 13 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 4 nights
    • Submitted via mobile

    The place was very clean, the staff was polite and helpful. The hotel is located close to the bus station and a walking distance from the ferry to the Isla Mujeres.

    Stayed in September 2023

  • Reviewed: 30 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 1 night

    The strong perfume they use in the bathroom, the walls could be painted again

    location is great if you want to be near Ultramar Ferry

    Stayed in August 2023

  • Reviewed: 28 August 2023

    8.0
    Good price!
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Fine.

    Swiming pool!

    Stayed in August 2023

  • Reviewed: 26 July 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    There was no signal for the TV

    The AC

    Stayed in June 2023

  • Reviewed: 11 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 10 nights
    • Submitted via mobile

    The front desk staff didn't knew English. They could use a lesson in customer service as well. No common kitchen or coffee maker in the room.

    Cleanliness and location

    Stayed in July 2023

  • Reviewed: 1 July 2023

    8.0
    Very good except no luggage storage
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    No luggage storage shortly before or shortly after stay. Arrived an hour early and couldn't go out for a walk but instead stayed with luggage in lobby.

    Nice, clean ,very calm. Good interior, nice staff

    Stayed in June 2023

  • Reviewed: 18 June 2023

    9.0
    great choise
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    the location

    clean friendly staff

    Stayed in June 2023

  • Reviewed: 13 April 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 4 nights
    • Submitted via mobile

    Unless if we pay for the coffe do one refill

    Was clean place The personal was nice

    Stayed in March 2023

  • Reviewed: 1 April 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Bought two small bottles of water from reception when we arrived at night and in the morning they didn’t have any more to sell. Very minor but would have been good to have the option to buy more! If you are staying to get to the ferry port the location is good (10 min taxi to the port) but if not I would not recommend the location

    A cheap but functional hotel not too far from the ferry to Isla Mujeres. Staff were friendly, rooms were basic but fine for what you pay for

    Stayed in March 2023

  • Reviewed: 9 March 2023

    7.0
    Very good when you think of the price.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 9 nights

    No alcohol accepted, why? People are grown ups, that should not be a problem.

    Room was very basic, nothing extra. No hairdryer. No alcohol accepted! Staff spoke very little english. Location was perfect. Good price. Buss stop very near, 600 meters.

    Stayed in March 2023

  • Reviewed: 17 February 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    Good facilities.

    Stayed in January 2023

  • Reviewed: 14 February 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 4 nights

    Broken sliding door, no night lamp and no side table

    Location, cleanliness, comfort

    Stayed in February 2023

  • Reviewed: 16 January 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    location

    close location to the ultramar ferry.

    Stayed in January 2023

Showing 1 – 25

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