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Reviews of The Reef Playacar Beach Resort & Spa-Optional All Inclusive This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Paseo Xaman - Ha s/n, Playacar, 77710 Playa del Carmen, Mexico

#156 of 232 hotels in Playa del Carmen

Guests' Choice

Review Score

Based on 659 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.5

  • Location

    8.8

  • Facilities

    8.1

  • Staff

    8.3

  • Value for money

    7.8

  • Free WiFi

    6.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 16, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Superior Double Room with Garden View
    • Stayed 2 nights

    n/a

    Facilities

    Stayed in December 2023

  • Reviewed: February 13, 2024

    9.0
    In overall it was perfect
    • Leisure trip
    • Group
    • Superior Double Room with Garden View
    • Stayed 5 nights

    Took too long time to fullfill requests like, clean balcony, open safe, etc.

    The garden in the middle.

    Stayed in January 2024

  • Reviewed: February 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Double Room with Garden View
    • Stayed 5 nights
    • Submitted from a mobile device

    Internet Dirty sand next to the beach chairs.

    Staff always with a smile and very competent.

    Stayed in February 2024

  • Reviewed: February 1, 2024

    7.0
    Agradable
    • Leisure trip
    • Couple
    • Superior Double Room with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    Su personal

    Su playa

    Stayed in January 2024

  • Reviewed: January 27, 2024

    7.0
    Nice. But far to be all inclusive
    • Leisure trip
    • Couple
    • Superior Double Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    It’s literally the worst food I have ever eaten. Not worth paying for “all inclusive” for this kind of food because you will find yourself eating outside

    Nice rooms, nice facilities

    Stayed in January 2024

  • Reviewed: January 18, 2024

    8.0
    Good beach and location. Not so good room and shower
    • Leisure trip
    • Family with young children
    • Superior Double Room with Garden View
    • Stayed 7 nights
    • Submitted from a mobile device

    Our room didn't get much sun or day light. It was always dark, because of its location. Other rooms did not have this problem. Also, the beach does not have chairs for all guests, and gets packed quite early in the morning. Finally, I thought the shower was not good, no water pressure.

    .Location is really good, in Playacar, not far from Playa del Carmen (15 min walk from the main street there). The beach is also great, blue water, good for children. Also liked the fact the hotel is not that big (neither small), easy to get around.

    Stayed in January 2024

  • Reviewed: January 15, 2024

    9.0
    Loved this resort and can’t wait to come back
    • Leisure trip
    • Family with young children
    • Superior Double Room with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    The WiFi was a little weak. It’s a little hard to get beach or pool chairs at times.

    Beautiful forested setting, with nice clean modern rooms in a really section of playacar beach.

    Stayed in January 2024

  • Reviewed: January 13, 2024

    9.0
    Overall high value for the money. I would stay there again.
    • Leisure trip
    • Couple
    • Superior Double Room with Garden View
    • Stayed 4 nights
    • Submitted from a mobile device

    The special Italian restaurant was not good. Additional charges for better wines and aperol spritz.

    The buffet was really good. The beach is amazing and the property was really good maintained.

    Stayed in January 2024

  • Reviewed: January 11, 2024

    8.0
    it’s ok, but little expensive for
    • Leisure trip
    • Family with young children
    • Superior Double Room with Garden View
    • Stayed 4 nights
    • Submitted from a mobile device

    food could be better, pillows were very uncomfortable

    Beach is nice, different than other hotels, very tropical

    Stayed in January 2024

  • Reviewed: December 29, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Superior Double Room with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    I didn’t like that not everyone was very nice. They look over tired. Maybe because the place is huge and didn’t have enough people working.

    Excellent Location, safe . The Breakfast buffet was great! Beach súper Pretty! Rooms clean. It is very easy to walk to 5 avenue. The hotel is beautiful!

    Stayed in December 2023

  • Reviewed: December 26, 2023

    9.0
    Would definitely stay again!!
    • Leisure trip
    • Couple
    • Superior Double Room with Garden View
    • Stayed 4 nights
    • Submitted from a mobile device

    The beds!!!!

    I love that it was a smaller resort. The jungle vibe is spectacular!

    Stayed in December 2023

  • Reviewed: December 18, 2023

    9.0
    Relaxing and budget friendly!
    • Leisure trip
    • Solo traveler
    • Superior Double Room with Garden View
    • Stayed 3 nights

    I would have love to have more services offered by the hotel.

    I love the staff, they are super friendly and provide a great customer service, location i convenient as you can actually work to the quinta avenida.

    Stayed in December 2023

  • Reviewed: December 5, 2023

    7.0
    For a budget hotel it is an excellent place!
    • Leisure trip
    • Family with young children
    • Superior Double Room with Garden View
    • Stayed 7 nights

    The food needs A LOT of help and the hotel must know because I read the reviews and have to agree that others were accurate. The plumbing / sewer needs adjusting as some days there was a terrible smell in the room like stale water. I was asked to pay for Nescafe coffee which i think would have been a nice free touch; the spa is too expensive; no entertainment which is very very unfortunate;

    The ambiance of the hotel is excellent. The whole resort is very clean and I loved that. The air conditioning worked well. The beds were firm but comfortable. The nooks around the resort was nice to find a shaded place to relax. The beach is wonderful and you can always find a chair at the beach, The staff is excellent and kind although sometimes I wondered why I was not served before another patron when I was clearly waiting first, but I was too relaxed to fuss about it. Easy to walk to Quinta Avenida

    Stayed in November 2023

  • Reviewed: December 1, 2023

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Superior Double Room with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    The food options were very limited, if you have the chance just go to the Mexican restaurant or Italian one, don’t even try the buffet

    Very nice resort and big clean rooms

    Stayed in October 2023

  • Reviewed: November 30, 2023

    7.0
    Beautiful resort !!Loved the staff …Gorgeous beach ❤️
    • Leisure trip
    • Couple
    • Superior Double Room with Garden View
    • Stayed 14 nights
    • Submitted from a mobile device

    Everything was excellent,other then the construction that went on for 2 weeks ,and the pushy time share guy as soon as you arrive

    The beach and pool was wonderful ❤️

    Stayed in November 2023

  • Reviewed: November 24, 2023

    8.0
    Overall, it is a good resort, avoiding the ground floor
    • Leisure trip
    • Couple
    • Premium Double Room with Garden View
    • Stayed 7 nights
    • Submitted from a mobile device

    Outside our room ( ground floor )where the cleaners had their storage space, there was too much noise .

    Good room size

    Stayed in November 2023

  • Reviewed: November 10, 2023

    8.0
    Fair price for the stay, hotel could work on food veriaty and quality.
    • Leisure trip
    • Group
    • Superior Double Room with Garden View
    • Stayed 11 nights
    • Submitted from a mobile device

    Beach at the front of the hotel could be cleaned like at the other hotels. Some bed red and plastics lies there for weeks after storms. Main hotel restaurant that faces the beach was closed for renovation, hotel never notified us of the upcoming renovation which is the main attraction in the hotel. No discount nor compensation are available in that respect which is unfair. We have returned to that hotel 3 times but not sure we’ll go back again.

    Location is excellent, green jungle area between Willis provides shade and shelter from the sun in hot days. Beach is very nice and kids friendly.

    Stayed in November 2023

  • Reviewed: November 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Double Room with Garden View
    • Stayed 6 nights
    • Submitted from a mobile device

    Staff was a little rude.

    Location. Jungle

    Stayed in November 2023

  • Reviewed: November 8, 2023

    7.0
    Overall ok experience for the money. Nothing to write home about, the facility was ok.
    • Leisure trip
    • Family with young children
    • Superior Double Room with Garden View
    • Stayed 11 nights
    • Submitted from a mobile device

    Staff was less than friendly. Food was "ok", sometimes cold and not fresh at the buffet. Bartenders were not deserving of a tip. Coffee was only served at breakfast.

    The beach was awesome. Location was a close distance to atrractions and 5th ave. Rooms were comfortable.

    Stayed in November 2023

  • Reviewed: September 16, 2023

    8.0
    Awessome!
    • Leisure trip
    • Couple
    • Superior Double Room with Garden View
    • Stayed 5 nights
    • Submitted from a mobile device

    None.

    Location

    Stayed in September 2023

  • Reviewed: September 6, 2023

    9.0
    Excellent!
    • Leisure trip
    • Family with young children
    • Premium Double Room with Garden View
    • Stayed 3 nights

    Transportation cost is too high

    Firstly the location of the hotel and thw beach which was very clear... also the service from all the employes and food on the restaurant and snacks... aslso the pool and jacuzzi were very fun and clean.

    Stayed in August 2023

  • Reviewed: September 4, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Double Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    Construction goin on and room couldve smelled better.

    The service was great and Fernando and Victor at the front desk are superstars.

    Stayed in August 2023

  • Reviewed: August 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Superior Double Room with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    Minimal food choices. Only one restaurant for the regular all inclusive

    Ambiance, lush, beautiful

    Stayed in August 2023

  • Reviewed: July 21, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Double Room with Garden View
    • Stayed 4 nights
    • Submitted from a mobile device

    Great location, staff was amazing! I'd stay there again!

    Stayed in June 2023

Showing 1 - 25

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