Paseo Xaman - Ha s/n, Playacar, 77710 Playa del Carmen, Mexico
#156 of 232 hotels in Playa del Carmen
Guests' ChoiceBased on 659 hotel reviews
7.8Cleanliness
8.4
Comfort
8.5
Location
8.8
Facilities
8.1
Staff
8.3
Value for money
7.8
Free WiFi
6.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: February 16, 2024
Yaritza
United States of American/a
Facilities
Stayed in December 2023
Reviewed: February 13, 2024
Zita
HungaryTook too long time to fullfill requests like, clean balcony, open safe, etc.
The garden in the middle.
Stayed in January 2024
Reviewed: February 3, 2024
Filipe
PortugalInternet Dirty sand next to the beach chairs.
Staff always with a smile and very competent.
Stayed in February 2024
Reviewed: February 1, 2024
Mayra
MexicoSu personal
Su playa
Stayed in January 2024
Reviewed: January 27, 2024
Elinor
IsraelIt’s literally the worst food I have ever eaten. Not worth paying for “all inclusive” for this kind of food because you will find yourself eating outside
Nice rooms, nice facilities
Stayed in January 2024
Reviewed: January 18, 2024
Erica
BrazilOur room didn't get much sun or day light. It was always dark, because of its location. Other rooms did not have this problem. Also, the beach does not have chairs for all guests, and gets packed quite early in the morning. Finally, I thought the shower was not good, no water pressure.
.Location is really good, in Playacar, not far from Playa del Carmen (15 min walk from the main street there). The beach is also great, blue water, good for children. Also liked the fact the hotel is not that big (neither small), easy to get around.
Stayed in January 2024
Reviewed: January 15, 2024
Matthew
United States of AmericaThe WiFi was a little weak. It’s a little hard to get beach or pool chairs at times.
Beautiful forested setting, with nice clean modern rooms in a really section of playacar beach.
Stayed in January 2024
Reviewed: January 13, 2024
Nina
SwitzerlandThe special Italian restaurant was not good. Additional charges for better wines and aperol spritz.
The buffet was really good. The beach is amazing and the property was really good maintained.
Stayed in January 2024
Reviewed: January 11, 2024
Jelena
United States of Americafood could be better, pillows were very uncomfortable
Beach is nice, different than other hotels, very tropical
Stayed in January 2024
Reviewed: December 29, 2023
Ingrid
United States of AmericaI didn’t like that not everyone was very nice. They look over tired. Maybe because the place is huge and didn’t have enough people working.
Excellent Location, safe . The Breakfast buffet was great! Beach súper Pretty! Rooms clean. It is very easy to walk to 5 avenue. The hotel is beautiful!
Stayed in December 2023
Reviewed: December 26, 2023
Nancy
United States of AmericaThe beds!!!!
I love that it was a smaller resort. The jungle vibe is spectacular!
Stayed in December 2023
Reviewed: December 18, 2023
Oscar
MexicoI would have love to have more services offered by the hotel.
I love the staff, they are super friendly and provide a great customer service, location i convenient as you can actually work to the quinta avenida.
Stayed in December 2023
Reviewed: December 5, 2023
Jacqueline
CanadaThe food needs A LOT of help and the hotel must know because I read the reviews and have to agree that others were accurate. The plumbing / sewer needs adjusting as some days there was a terrible smell in the room like stale water. I was asked to pay for Nescafe coffee which i think would have been a nice free touch; the spa is too expensive; no entertainment which is very very unfortunate;
The ambiance of the hotel is excellent. The whole resort is very clean and I loved that. The air conditioning worked well. The beds were firm but comfortable. The nooks around the resort was nice to find a shaded place to relax. The beach is wonderful and you can always find a chair at the beach, The staff is excellent and kind although sometimes I wondered why I was not served before another patron when I was clearly waiting first, but I was too relaxed to fuss about it. Easy to walk to Quinta Avenida
Stayed in November 2023
Reviewed: December 1, 2023
Marina
SpainThe food options were very limited, if you have the chance just go to the Mexican restaurant or Italian one, don’t even try the buffet
Very nice resort and big clean rooms
Stayed in October 2023
Reviewed: November 30, 2023
Kim
CanadaEverything was excellent,other then the construction that went on for 2 weeks ,and the pushy time share guy as soon as you arrive
The beach and pool was wonderful ❤️
Stayed in November 2023
Reviewed: November 24, 2023
Tulay
United KingdomOutside our room ( ground floor )where the cleaners had their storage space, there was too much noise .
Good room size
Stayed in November 2023
Reviewed: November 10, 2023
Olga
IrelandBeach at the front of the hotel could be cleaned like at the other hotels. Some bed red and plastics lies there for weeks after storms. Main hotel restaurant that faces the beach was closed for renovation, hotel never notified us of the upcoming renovation which is the main attraction in the hotel. No discount nor compensation are available in that respect which is unfair. We have returned to that hotel 3 times but not sure we’ll go back again.
Location is excellent, green jungle area between Willis provides shade and shelter from the sun in hot days. Beach is very nice and kids friendly.
Stayed in November 2023
Reviewed: November 9, 2023
Bencomo
United States of AmericaStaff was a little rude.
Location. Jungle
Stayed in November 2023
Reviewed: November 8, 2023
Timothy
CanadaStaff was less than friendly. Food was "ok", sometimes cold and not fresh at the buffet. Bartenders were not deserving of a tip. Coffee was only served at breakfast.
The beach was awesome. Location was a close distance to atrractions and 5th ave. Rooms were comfortable.
Stayed in November 2023
Reviewed: September 16, 2023
Michael
United States of AmericaNone.
Location
Stayed in September 2023
Reviewed: September 6, 2023
Ramirez
MexicoTransportation cost is too high
Firstly the location of the hotel and thw beach which was very clear... also the service from all the employes and food on the restaurant and snacks... aslso the pool and jacuzzi were very fun and clean.
Stayed in August 2023
Reviewed: September 4, 2023
Alexander
United States of AmericaConstruction goin on and room couldve smelled better.
The service was great and Fernando and Victor at the front desk are superstars.
Stayed in August 2023
Reviewed: August 9, 2023
Gab
United States of AmericaMinimal food choices. Only one restaurant for the regular all inclusive
Ambiance, lush, beautiful
Stayed in August 2023
Reviewed: July 21, 2023
Denise
United States of AmericaGreat location, staff was amazing! I'd stay there again!
Stayed in June 2023
Odorheiu Secuiesc, Romania
Bangkok, Thailand
Mid Illovo, South Africa
Summerland, Canada
Tsuwano, Japan
Vafés, Greece
Arusha, Tanzania
Waupun, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content