Room was not sound proof and mattress was a bit stiff.

Great location, cleanliness, great staff.

Stayed in February 2024

Good breakfast choices, however not everything was available as part of the 'included breakfast' so had to pay a supplement.

Good location. Friendly staff. Comfortable beds.

Stayed in October 2023

Need outlets on both sides of the bed to facilitate charging phones and tablets.

Great location! Good WIFI!

Stayed in August 2023

It needs renovation and some updates on rooms ! It older building

Location

Stayed in July 2023

Location

Stayed in July 2023

great location!

Stayed in April 2023

Perfect location in Centro, close to everything.

Stayed in June 2023

The hotel needs an upgrade...it looks a bit tired. Rooms overlooking the Zocalo are a bit noisy...we were there though over semana santa so there was amplified music every night...it was manageable though with ear plugs. It it not that bad normally based on a previous stay.No fitness room. I would stop there again though.

Great location and staff really helpful. Pool area is really good and restaurant is ok. Good prices for the rooms.

Stayed in April 2023

Excelente! Recomiendo!

Stayed in March 2023

Noise. front desk could not break large bills.

location Altho somewhat noisey.

Stayed in February 2023

excellent location. I also recommend the restaurant and excellent service. I enjoyed it

excellent location. I also recommend the restaurant and excellent service. I enjoyed it

Stayed in January 2023

Small areas need fixing/doing up (slightly better attention to detail needed).

Great location, right next to the Zócalo. Friendly staff, always happy to help. The hotel's restaurant serves very good food.

Stayed in January 2023

-

central location, friendly staff

Stayed in December 2022

Everything was great!

I had such a great stay here. My room was large, clean, and comfortable, and it looked out over the lively zócalo (main square) toward the Gulf. (There were political rallies, Christmas celebrations, and other events going on while I was there, but the happy noise had all stopped by 10:00 or 11:00 p.m. I never had trouble sleeping.) The wifi worked great. Staff were uniformly friendly and helpful. There is a Sanborn's on the ground floor and a hotel restaurant on the second floor -- which is also where the delightful pool area is to be found. (I had it to myself for the most part.) The hotel, again, is right on the zócalo and close to all of the sights, including the malecón (waterfront esplanade). Many of my favorite places to hang out are steps away, e.g., the Gran Café del Portal and the Cervecería Heroica en Los Portales. Taxis are easy to get to the airport, bus station, and San Juan de Ulúa Fort. City tours leave a couple of blocks away at the start of the malecón. Veracruz is truly an underrated destination, in my opinion. It has a very tropical/Caribbean vibe and so many of the things that tourists look for. At the same time, it is a working port and center of naval operations. I loved the mix and cannot wait to go back.

Stayed in December 2021

location

Stayed in October 2021

The first room we got had a terrible smell, no safe and no iron, witch it should have. After complaining, they promptly showed up with safe and iron, but we were allowed to choose a new room, the smell lingerd in the clothes drawers. It IS an old hotel. The beds are quite hard.

Very good location. Looking down at the zocolo from the terrace at 1.floor (pool/breakfast/smoking- floor). Large rooms, good shower. Relaxing pool area without music.

Stayed in October 2023

Very old building in need of renovation. Maximum 3 stars not 4, bad ratio value vs. price. Unfriendly recepcionists.

The only positive thing is good location in the old town center and kind bellboy ready to help.

Stayed in May 2023

We were content with things showing quite a bit of wear and tear, in the room and around the pool.

We liked the historical feel, historical framed pictures throughout the building are charming. The location is amazing. we overlooked the busy zócalo. The roof top Pool with restaurant and bar service was perfect on hot days. Friendly service.

Stayed in April 2023

location

Stayed in April 2023

Dowdy. Needs an upgrade. Room floor was never cleaned. Noisy.

Stayed in December 2022

the towels were just okay not 100% clean

location

Stayed in September 2022

the location is near the plaza I made a reservation with a view to the plaza and instead I got and old building

the location

Stayed in August 2022

The wifi had no password, thus the Wifi connection was not encrypted. Use of VPN necessary. The showers at the pool did not work, chairs were dirty. The ventilation of the hotel was just outside my room, making noise.

The room was large and the internet fast. Hot water in shower came immediately. Great location at the Zocalo but loud if your room faces the Zocalo.

Stayed in January 2022

Anything

Is very close from the places I want to go

Stayed in December 2021