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Reviews of Hotel Veracruz Centro Histórico This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Avenida Independencia , 91700 Veracruz, Mexico

#25 of 97 hotels in Veracruz

Guests' Choice

Review Score

Based on 507 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.2

  • Location

    9.2

  • Facilities

    8.2

  • Staff

    8.5

  • Value for money

    8.1

100% Verified Reviews

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Showing 1 - 36

  • Reviewed: April 2, 2018

    9.2
    Great hotel in the best location
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 2 nights

    The rooms are very small.

    Wonderful staff, extremely friendly and helpful. The rooms are small, but have great balconies towards the main square. We loved our stay there and would book it again!

    Stayed in March 2018

  • Reviewed: March 16, 2018

    8.8
    I wish I could have stayed longer!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Elements of the area were heard throughout the night; loud music, traffic etc.

    The staff was courteous and helpful. I arrived late and my sister earlier, all went well. Our beds were neat and clean! Bathroom too.

    Stayed in March 2018

  • Reviewed: November 23, 2017

    5.4
    Old place
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The building, furniture and decoration are really old, like time stopped 80 years ago. Noisy air conditioner. No air extraction in bathroom,

    Location is great.

    Stayed in November 2017

  • Reviewed: October 31, 2017

    9.2
    Great place to stay!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights

    The parking space is not in the hotel, so they take your car somewhere that you don't know how far and safe it is

    Great location! Staff super friendly

    Stayed in October 2017

  • Reviewed: July 20, 2017

    10
    Great location right by the zocalo.
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location right by the zocalo. You can hear the music at night (which some visitors might not like in which case ask for a room on opposite side). Staff were friendly and helpful. Very comfortable bed.

    Stayed in July 2017

  • Reviewed: June 3, 2017

    8.3
    A comfortable central place to stay
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 5 nights
    • Submitted from a mobile device

    Would have liked a fridge in the room but there was one behind reception where they offered to keep my medications.

    Good central location.We asked for a quiet room ,unfortunately these did not have a balcony but was very quiet with a city view.The bellboy Nestor, spoke good English and was very helpful and friendly.

    Stayed in June 2017

  • Reviewed: January 15, 2017

    9.6
    Excellent location, good value for money
    • Business trip
    • Solo traveler
    • Queen Room
    • Stayed 2 nights

    The rooms are spacious, clean and comfy, but are a little dated. The bathroom is also spacious, but is fairly basic (although the water pressure is good).

    Excellent location and value for money. It's a short taxi ride from the bus station that costs around $30P. All the major sites are walkable from the hotel if you'd like to spend time site seeing.

    Stayed in January 2017

  • Reviewed: September 6, 2016

    5.4
    Next time I go to Diligencias hotel.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 2 nights

    In relation with other hotels nearby , I would choose Diligencias hotel , since the difference of price is not so big, and the quality of the rooms and services are far better in Diligencias Hotel.

    The location

    Stayed in September 2016

  • Reviewed: April 6, 2018

    9.6
    Best place in downtown Veracruz
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything

    Stayed in April 2018

  • Reviewed: April 2, 2018

    10
    Great Location
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Refundable
    • Stayed 2 nights
    • Submitted from a mobile device

    Small room.

    Location

    Stayed in April 2018

  • Reviewed: March 21, 2018

    4.2
    Never again
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Dirty.... bed too hard....Hotel needs refresh

    In the center

    Stayed in March 2018

  • Reviewed: December 26, 2017

    6.3
    The stuff was extremely helpful and pleasant
    • Leisure trip
    • Couple
    • Queen Room - Non-Refundable
    • Stayed 1 night
    • Submitted from a mobile device

    The room was tiny and very hot

    The stuff was extremely helpful and pleasant

    Stayed in December 2017

  • Reviewed: October 25, 2017

    9.6
    Its great, and i'll recommend this.
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds
    • Stayed 1 night

    Less personable service, but thats what it gets like when you are big hotel.

    Great place. historic.

    Stayed in October 2017

  • Reviewed: September 26, 2017

    9.2
    Location and price
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Pillows

    Location and price

    Stayed in September 2017

  • Reviewed: March 6, 2017

    10
    Beautiful historic building right in main zócalo!!
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    AMAZING staff! Beautiful historic building right in main zócalo!

    Stayed in March 2017

  • Reviewed: March 1, 2017

    7.9
    Close to zocalo
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Very noisy We had a low floor facing the street. Not recommended

    Close to zocalo

    Stayed in February 2017

  • Reviewed: November 13, 2016

    8.3
    Best rate/quality in the area
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Best rate/quality in the area

    Stayed in October 2016

  • Reviewed: October 18, 2016

    8.3
    Helpful staff
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    A room overlooking main square very noisy.

    Helpful staff

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They're no longer included in the property's overall review score, but they might still be helpful when choosing the perfect place to stay.

  • Reviewed: April 25, 2016

    9.6
    The person who clean our room # 508 was very rude, nasty and...
    • Leisure trip
    • Couple

    The person who clean our room # 508 was very rude, nasty and she's not a very good customer service trained Very disappointed in that area, the rest was excellent.

  • Reviewed: March 29, 2016

    8.8
    The bed was very comfortable and having the light switches...
    • Leisure trip
    • Solo traveler

    There could have been more light over the bed and the little area with the picture was a little weird.

    The bed was very comfortable and having the light switches near the bed was a great feature. The shower had great water pressure and having tthe complete option of having the room cleaned and even better when was nice.

  • Reviewed: February 23, 2016

    2.9
    Good location
    • Leisure trip
    • Couple

    As soon as I mentioned I have a reservation through Booking.com the face of the receptionist changed. He put us in the worst room, with view to the restaurant ref. Compressors. What a joke

    Good location

  • Reviewed: May 26, 2015

    7.9
    central location, there are free music and dance shows on...
    • Leisure trip
    • Couple

    central location, there are free music and dance shows on weekends at the zocalo, only half a block away. the concierge gave us good advice on tour destinations and trips.

  • Reviewed: January 29, 2015

    4.2
    Did not want to honor the rate that was booked.
    • Leisure trip
    • Couple

    Did not want to honor the rate that was booked.someone was repairing door at 8:00am while we were asleep.??? so he said.when I open door he took off with screw driver in hand.We left after all this never to return.

  • Reviewed: May 6, 2016

    5.8
    The staff and location are great
    • Leisure trip
    • Couple

    The rooms are extremely noisy. Between the hotel functions and the street, sleep was short

    The staff and location are great

  • Reviewed: November 29, 2015

    9.6
    Centro historico
    • Leisure trip
    • Couple

    Internet

    Centro historico

  • Reviewed: November 24, 2015

    10
    Good value for price with location in Centro
    • Leisure trip
    • Solo traveler

    Good value for price with location in Centro

  • Reviewed: November 7, 2015

    10
    El trato amable y puntual.
    • Leisure trip
    • Solo traveler

    El trato amable y puntual.

  • Reviewed: October 25, 2015

    7.1
    Great location.
    • Leisure trip
    • Solo traveler

    Tired property.

    Great location...good value...good staff

  • Reviewed: October 18, 2015

    7.5
    The location.
    • Leisure trip
    • Couple

    The location.

  • Reviewed: September 28, 2015

    8.3
    We love the location!
    • Leisure trip
    • Couple

    Everytime we left the room, they turn off the a/c, so we need to wait until the room be cooler

    We love the location!

  • Reviewed: July 26, 2015

    10
    Great location!
    • Leisure trip
    • Family with young children

    Great location!

  • Reviewed: July 4, 2015

    8.3
    Location is wonderful - rooms are comfortable - staff is...
    • Leisure trip
    • Couple

    Location is wonderful - rooms are comfortable - staff is friendly and helpful

  • Reviewed: April 25, 2015

    10
    Esta circa de el centro puedes caminar.
    • Family with young children

    Cuando estas en la reception tienen muy pocas sill as

    Esta circa de el centro puedes caminar.

  • Reviewed: April 12, 2015

    8.8
    Excellent location on downtown area
    • Leisure trip
    • Couple

    Excellent location on downtown area

  • Reviewed: January 18, 2015

    10
    Great location.
    • Leisure trip
    • Group

    N/ a

    Great location. Nice place

  • Reviewed: January 17, 2015

    8.8
    Service
    • Leisure trip
    • Family with young children

    Noisy

    Service Breakfast

There are also 18 reviews without text. These impact the overall review score.

Showing 1 - 36

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