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Reviews of Hotel Villa Mercedes Palenque This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Carretera Palenque Ruinas km 2.9, 29960 Palenque, Mexico

#3 of 40 hotels in Palenque

Guests' Choice

Review Score

Based on 127 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.3

  • Location

    9.4

  • Facilities

    9.0

  • Staff

    9.0

  • Value for money

    8.9

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 29, 2025

    10
    A really good option if you want to be near the temples and away from the bustle of town.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 4 nights

    A fridge in the room would have been good.

    The hotel is about a ten minute drive from Palenque centre and as a result calm and surrounded by forest. The grounds are well cared for and there are two pools (one was still being renovated when we stayed). The rooms are very clean with lovely bathrooms and hammocks outside. We really liked the small coffee machine in the room and the ice bucket that could be filled at the bar. Pool towels are provided and umbrellas when it rains! The restaurant was much better than we expected and we ended up eating there three times and only driving into Palenque once. It did lack atmosphere but the food was well cooked and they were very good at dealing with food allergies. The breakfast buffet felt a little expensive and not quite as good as dinner. Staff were helpful and cheerful. Basically it was the perfect location to relax, see and hear howler monkeys and explore the local area.

    Stayed in August 2025

  • Reviewed: August 18, 2025

    8.0
    within walking distance of archaeological site of Palenque, offers swimming pool, gym and temazcal.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights

    Cons: The hotel only offers a breakfast buffet, which can feel expensive if you’re not looking for a large morning meal

    This hotel is within walking distance of the archaeological zone of Palenque. It offers a swimming pool, a gym, and the ancient experience of a temazcal. Surrounded by nature, you can wander freely and feel far from a typical hotel stay. At the same time, the rooms are equipped with air conditioning, an essential comfort in this town.

    Stayed in August 2025

  • Reviewed: August 1, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Food at the restaurant wasn't that great and pretty pricey.

    Friendly staff, nice pool

    Stayed in July 2025

  • Reviewed: June 27, 2025

    9.0
    Great option in Palenque, but with high fees for pets
    • With a pet
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights

    For a property which is said to be pet friendly, we found the pet fee to be excessive, the highest I have paid anywhere in memory. It seems like little more than a cash grab to charge a daily premium almost 50% above the regular room rate for a small dog, but no such premium for children, teenagers or groups.

    The property is beautiful, a series of buildings connected by lovely outdoor walkways, each with a few hotel rooms. Some rooms are quite a walk from the reception up an incline, but the staff helped us with our bags upon check in and check out. The outdoor spaces had beautiful plants, and we could hear howler monkeys at times and see interesting wildlife. The room was spotless and nicely equipped with a coffee maker, TV, good internet, effective a/c, a safe, and the bathroom had very nice soaps and shampoos. Staff were universally helpful, pleasant and welcoming. There was ample parking. The room was quiet, although we could hear housekeeping carts being moved outside in the morning. The main hotel pool was closed for repairs, but the second hotel pool was available for use. The location was ideal to visit the Palenque ruins, the town of Palenque and waterfalls and other attractions in the area.

    Stayed in June 2025

  • Reviewed: June 26, 2025

    10
    Nice
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The main pool was close do to contracción

    The property

    Stayed in June 2025

  • Reviewed: June 17, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Double Room - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    My room was up the hill.

    Great value! Nice room and a comfortable bed. Howler monkeys were calling out at night. That was k8nd of neat.

    Stayed in June 2025

  • Reviewed: May 24, 2025

    8.0
    It worked for what we wanted
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Placed far away, up the hill. The resort was empty. The pool near our room was poorly maintained - the clean pool was near the front and a long walk - so never used it. No fridge in the room (we knew this but would have been handy) until the phone was connected (missing the cord) we had to walk to the front desk to ask anything.

    Comfy bed. Great shower. Close to the palenque national park. Good food at the restaurant. Strong AC. Ceiling fan. Netflix was an option once the tv was fixed. Spotlessly clean.

    Stayed in May 2025

  • Reviewed: May 6, 2025

    10
    Great facilities
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff is not attentive ;

    Great facilities , good location

    Stayed in May 2025

  • Reviewed: April 16, 2025

    10
    Super close to the Ruins!
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Really beautiful property, really nice location, friendly staff and a comfortable, clean room. Only complaint is the barking dogs that started way too early in the morning and never stopped. Other than that a very pleasant stay.

    Stayed in April 2025

  • Reviewed: April 6, 2025

    10
    We had a one night stay to visit the Palenque ruins. We wished we had stayed an extra night to enjoy the hotel facilitie
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great location and facilities.

    Stayed in March 2025

  • Reviewed: March 26, 2025

    9.0
    Great location for visiting Palenque ruins
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    Staff was friendly but too use to dealing with large tour groups and not couples or small groups not on tour. Bar, did not understand what a margarita is. The bar was unimpressive.

    Setting and accomodations were excellent

    Stayed in March 2025

  • Reviewed: March 25, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing wish I could have stayed longer.

    Perfect place to do your activities like go to archeological sites and cascadas. The rooms are clean. Staff is great in accommodating you.

    Stayed in March 2025

  • Reviewed: March 10, 2025

    10
    Nice staff and facilities
    • Leisure trip
    • Group
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location, facilities, pool, nice rooms, great food

    Stayed in March 2025

  • Reviewed: February 26, 2025

    9.0
    Excellent hotel within walking distance of the ruins
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Lovely grounds and buildings in a tropical park like setting, great pool, comfortable rooms and good buffet breakfast.

    Stayed in February 2025

  • Reviewed: February 1, 2025

    10
    I cannot recommend the Villa Mercedes highly enough.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I have nothing negative to say other than the repetitive menu. After 2 days it got boring. The waiters were all very pleasant.

    Everything. It was beautifully landscaped , the rooms were situated for privacy, and the pool was absolutely stunning, especially with the lighting at night. It was definitely one of the most attractive resort-like places we’ve stayed at. It was immaculately clean. Top marks to the hard-working cleaners.

    Stayed in January 2025

  • Reviewed: December 31, 2024

    8.0
    Nice place to stay for those enjoying quiet surroundings.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The restaurant is a bid outdated. The food was decent but not great.

    Very pretty, quiet and nice rooms.

    Stayed in December 2024

  • Reviewed: December 29, 2024

    8.0
    Authentic location in the jungle, decent value for money
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Our room was very far from the reception Staff did not offer to take our luggage to the room via buggy Avoid dinner/lunch at the restaurant, food isn’t great

    Nice location in the jungle Large room, hot water, working fan Close to town, close to the ruins

    Stayed in December 2024

  • Reviewed: December 16, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Beautiful gardens, nice pool and excellent location very close to the archeological site of Palenque.

    Stayed in December 2024

  • Reviewed: December 5, 2024

    10
    Fantastic Stay.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 5 nights

    Nothing.

    It was a fantastic stay.

    Stayed in November 2024

  • Reviewed: November 20, 2024

    8.0
    Good with great potential.
    • Leisure trip
    • Couple
    • Deluxe King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Staff never smile and uniforms are very dated. One huge dining room with a very limited menu that is neither Mexican or continental. Staff need training g in service!

    Beautiful gardens, nice big clean room, great pool

    Stayed in November 2024

  • Reviewed: November 19, 2024

    8.0
    Would book with a good deal, or else book somewhere else for the same price
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The almost complete lacking of English speaking staff was unexpected for a hotel with this price tag.

    Good location close to the maya temples. Also the bed in the king room was very big and comfortabel.

    Stayed in November 2024

  • Reviewed: November 13, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Amazing hotel

    Stayed in November 2024

  • Reviewed: October 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I felt the mattress little old

    The pool and the tropical enviromet

    Stayed in October 2024

  • Reviewed: August 5, 2024

    8.0
    Very good stay: highly recommended!
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The restaurant could be improved.

    Excellent location, the villas are very beautiful and the complex immersed in nature is fantastic!

    Stayed in August 2024

Showing 1 - 25

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