1 Avenida Norte Entre 12 Norte y Calle 14 Norte, 77710 , 77710 Playa del Carmen, Mexico
#63 of 229 hotels in Playa del Carmen
Guests' ChoiceBased on 47 hotel reviews
8.6Cleanliness
9.3
Comfort
9.3
Location
8.9
Facilities
9.1
Staff
9.0
Value for money
8.8
Free WiFi
10.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: April 13, 2024
Walter
AustraliaVery well equipped apartment in the centre of Playa del Carmen.
Stayed in March 2024
Reviewed: January 23, 2024
Fgon73
CanadaThe noise from the clubs on 12th Street was a bit loud, especially on the weekends. The insulation is quite good but you could still hear it until 2 am!
Great location in Downtown Playa del Carmen, next to 5ta Avenida and all the amenities. The condo was big with all the required comforts, including two big TVs and all the kitchen appliances.
Stayed in January 2024
Reviewed: January 10, 2024
Alfredo
NetherlandsLocation and big room with all amenities
Stayed in January 2024
Reviewed: August 11, 2023
Rona
United States of Americanothing
Incredible location, SO CLOSE TO THE BEACH, lovely staff and our condo was clean, spacious, snd safe. We loved the amenities and the staff were so accommodating and helpful during our stay. I will 100% recommend staying here to all of my friends and family.
Stayed in August 2023
Reviewed: July 23, 2023
Sabrina
AustriaNothing!
So close to everything but had its own private feel and was very quiet away from 5th Avenue. Size of apartment, very clean, great pool and beautiful gardens. Amazing staff!
Stayed in July 2023
Reviewed: April 24, 2023
Justine
NetherlandsPerfect location, right in the center of Playa del Carmen and walking distance of everything. The accommodation was exactly as described, the bed super comfy, and we loved how it is decorated, everything we needed was there. We also felt very safe, there is a night guard at the entrance and makes rounds every hour. We had a wonderful stay.
Stayed in April 2023
Reviewed: February 23, 2023
Doris
United States of AmericaBeeping sound all day from construction or club.
We got upgraded to a 2 bedroom. Lovely condo in a central location. Bed was very comfortable.
Stayed in December 2022
Reviewed: December 8, 2022
Cynthia
United States of AmericaThere was nothing I didn’t like, everything was as described.
It was at a great location. Everything was in walking distance. The room was clean and I liked the Mayan jungle theme.
Stayed in December 2022
Reviewed: August 22, 2022
Chelsea
Canadastaff, location
Stayed in August 2022
Reviewed: July 10, 2022
Tanya
United States of AmericaPool hours.
everything was excellent
Stayed in July 2022
Reviewed: May 30, 2022
Guillaume
FranceThe very little width of the parking lot entrance. SUV doesn't fit
Everything was nice. Good place, very close to bars (noisy), very clean
Stayed in May 2022
Reviewed: May 25, 2022
William
United States of AmericaThe Clubs nearby were loud all night long
Great location ! Large space very comfortable
Stayed in May 2022
Reviewed: February 2, 2022
Kairi
EstoniaMany clubs near by and it is quite noisy but hotel has this marked on the website.
Apartment was big and clean. Nice inner courtyard.
Stayed in February 2022
Reviewed: December 28, 2021
Kateryna
UkraineLocation is next to night clubs that are very loud and far away from good beach. It stated in description throat beach is only 100 meters from the villa, however it’s not that beach you expect to see and have a rest. You can’t swim on that beach due to a lot of local boats parked there and the water is not so clean, along with that if you come too late you won’t have place to lay down on the beach, because all beds can be booked by someone else and there isn’t a lot of space at all.
We loved the villa itself, the furniture and neighborhood is great. Property is very clean with good shower accessories. Villa is big and cozy.
Stayed in December 2021
Reviewed: December 3, 2021
Karen
CanadaIt is near the nightclubs in Playa so outside the complex can be busy and the music is loud but inside our condo it wasn’t a big deal.
A beautiful condo complex that has lovely landscaping, feels private and is a nice small size. Our condo was clean and comfortable with lots of room for two of us.
Stayed in November 2021
Reviewed: November 15, 2021
Diana
United States of AmericaIt could get noisy because it's close to bars. Staff offers you a 11 dollars bonus to eat at a restaurant but they will charge that to your room account.
Location was great pretty close to the 5th avenue. The room was clean and spacious.
Stayed in November 2021
Reviewed: October 31, 2021
Antonio
Switzerlandthe entry to the garage.the bed very hard
position, cleanness, the shower. the space room
Stayed in October 2021
Reviewed: October 16, 2021
Jeff
CanadaLoud music, easy enough to drown out with the tv but something you should be aware of
Very cozy and nice
Stayed in October 2021
Reviewed: May 29, 2021
Kareena
United States of AmericaIndigo Beach club closed early (4pm). Otherwise, perfect!
Wonderful ambience; clean and comfortable; spacious and private; access to Blue Indigo beach club; secure parking ; pumping a/c throughout; location is convenient to beach, Avenida Quinta and nightlife.
Stayed in May 2021
Reviewed: April 25, 2021
Christopher
United States of AmericaI didn't realize it was so close to the nightclubs when I booked it. There is a loud noise all night every night. This is not a place to book if you're looking for a relaxing holiday. There is a LOT of constant that noise from all the nightclubs half a block away.
Love the pools that run through the courtyard. You can just step out of your apartment and into a pool. The architecture is really cool and has a tropical feel with lots of greenery around. Apartments themselves have everything you could want or need including a cool Bluetooth speaker system.
Stayed in April 2021
Reviewed: February 9, 2024
Marizella
United States of AmericaThe pool was lacking. Was just for dipping in. Did not utilize it.
The location was good and easy to get around the main parts of playa
Stayed in February 2024
Reviewed: December 6, 2023
Nathalie
CanadaThe music 22/24 hours 7 days a week. You can’t enjoy the outdoors quietly . Pool is cold , jet area of pool ( hot tub type is also cold) showers were tepid when lucky mostly cold . There is no « beach club » the beach is gone completely eroded away . Only thing there is crazy expensive drinks .
It is centralized, easy access to beach and to Quinta ave . Comfortable layout . Enjoyed the staff . Clean .
Stayed in December 2023
Reviewed: July 13, 2023
Eduardo
MexicoEverything
Nothing
Stayed in July 2023
Reviewed: June 6, 2023
Micah
United States of AmericaThe TV didn't work and they were not able to fix it before we left This was disappointing. The individual helping us couldn't access the property with the code, so we had to go through the parking garage/basement, which dod not feel safe late at night.
New really like the location and the atmosphere.
Stayed in May 2023
Showing 1 - 25
Muscat, Oman
Ingonish, Canada
Marciana, Italy
La Quiaca, Argentina
Pula, Croatia
Saint-Pouange, France
Taipei, Taiwan
Beaufort West, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content