Reviews of A Residence @ Between Hilton & Cititel Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

The residence was clean and close to the main places. I recommend.

Very clean and comfortable room close to the Gaya street. Staff is very friendly and helpful and always asks if you need anything through WhatsApp.

If I had to mention 1 thing it would the shape of the room. We had a long hallway in the room which you couldn’t do much with space wise.

Extremely modern and clean, great shower!

The staff was really helpful

The bath using see through glass

Spotlessly clean, comfortable bed , soft pillows.

Nothing

I like and enjoy it all!

Nothing!

My stay at A Residence was absolutely enjoyable. The room was warm, stylish, and thoughtfully arranged with everything you might need for a comfortable night. I loved the small gestures — the air conditioner was already running when we arrived, and they provided useful extras like a powerbank, space to store our luggage, several bottles of drinking water, and extra toiletries. The service was truly commendable. Shortly after check-in, the host sent a message to ask if everything was satisfactory — a rare courtesy that really stood out. The room came with excellent features, including efficient air conditioning, a strong shower, a spotless bathroom, a secure drawer, and a fridge. The location is very convenient for moving around Kota Kinabalu. One thing to note is that there’s no lift, so you’ll need to use the stairs to reach your room. It wasn’t a major issue, just something to keep in mind. There was also a bit of noise from a nearby pub on the first night, but they had already provided earplugs, which was a thoughtful touch. Overall, a clean, cozy, and well-managed place to stay. I’d definitely recommend it to anyone visiting KK.

The only slight inconvenience was the stair access, but it didn’t bother me much

Very beautifully decorated rooms and splendid customer service to go with it. The hosts were very friendly and accommodating. The easiest check in and check out. Also their room service is as fast as it is efficient

Comfortable stay, clean room, and very attentive team. This hotel went above and beyond to meet the guests'needs. Eateries and shops are close by. Walkable to the seafood shop and Filipino market

Staircases to get to the room. Not suitable for elderly. It is good that they have a separate shower and toilet, but the size of both for us are a bit small.

The rooms are small but very good, and very beautifully decorated like 5 star hotel rooms, with modern European design.

No lift at the hotel, no reception or waiting area. You will have to carry your own luggage to second floor.

I like the cleanliness and how easy it is to check in and check out. All the staffs are also fast to help. The guidance through WhatsApp since booking until check out really makes me happy and overall make the experience better and easier for me. Thank you !

Maybe, it's at 2nd floor and might be difficult if you are bringing someone who have bad knees

Lovely small boutique hotel-style residence. They have 6 rooms in total, each newly renovated, clean, modern, and full of high-quality amenities (toiletries, slippers, tea etc.). Comfy bed and large rain-shower. Staff were wonderful and helpful: we booked last minute and they were able to help us immediately! Location close to good seafood restaurants and quite central.

It is a bit unclear on booking.com which room is which, but I imagine they are all great! Location means there are 2 flights of stairs (no elevator) and the street / church can be heard in the rooms on weekend. But it wasn't *too* loud, just audible, and the provision of ear plugs meant it did not bother us. :)

Room was beautiful and well maintained and has all that is needed for a great nights stay

Bathroom was clogging n shower hose was kinking

Great stay and close to a good food market

All items inside the room was amazing…the owner know what a traveller needs while travelling..salute!

Not much except the location to access the room / hotel. Others are all good!

Everything. It's spacious, cozy, perfect place to just

1. The interior was so aesthetic. 2. Good service eventho no receptionist counter. The staff frequently checked on us via WA ensuring our comfiness. Immediate response as well if I raised any issue. 3. Bed was so comfy. 4. They provided the basic needs (iron, shower kit, wet and dry tissue, USB, mineral water, tea/coffee) 5. There is a muslim restaurant below the place. Easy for us to get breakfast since it opens early as well.

1. It was so noisy on our first night stay that came from karaoke session nearby us. We raised the issue and on our second night stay, it was ok and peaceful. 2. The shower area got clogged. The water drained slower. 3. No lift but can ask for help from the staff to bring luggages.

I really loved the location and the room. It was very clean and everything worked perfectly. The staff is very responsive and helpful from the moment of the booking until checkout. They let us leave our luggage in the morning before checking in at 3pm. The area is full of cafe, restaurants, small shops and massage places.

The only thing that makes this place a bit uncomfortable is the fact that they don’t have the elevator to get upstairs which could be a problem if you’re travelling with heavy luggage.