Reviews of Four Points by Sheraton Kuala Lumpur, Chinatown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
No 2, Jalan Balai Polis, 50000 Kuala Lumpur, Malaysia

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Reviewed: September 5, 2025 · Stayed in July 2025
Verified reviewOverall is good , buffet is yummy
Reviewed: September 4, 2025 · Stayed in August 2025
Verified reviewReviewed: September 3, 2025 · Stayed in September 2025
Verified reviewlocation
Car park charge should be one time for the duration of stay. This is the practice in a neighbouring hotel with same star rating
Reviewed: September 2, 2025 · Stayed in August 2025
Verified reviewExcellent location and great hotel. Lovely staff and nice rooms. Perfect for our stay. The rooftop bar is stunning!
Reviewed: September 2, 2025 · Stayed in August 2025
Verified reviewGreat Stay & Super Convenient Location! The room was clean and comfy. Wi-Fi worked well, the bed was cozy, and I got a good night’s sleep with a Wow View of Merdeka 118 Tower. Staff were really friendly and helpful too—always nice when people greet you with a smile after a long day out. If you’re visiting KL and want a place that’s affordable, clean, and right in the middle of everything, I’d definitely recommend Hotel Four Points by Sheraton Chinatown
Great Location, But Limited Halal Food Nearby
Reviewed: September 2, 2025 · Stayed in August 2025
Verified reviewReviewed: September 1, 2025 · Stayed in September 2025
Verified reviewReviewed: September 1, 2025 · Stayed in August 2025
Verified reviewLocation and good facilities
Traffic around hotel. It’s a v busy city
Reviewed: September 1, 2025 · Stayed in August 2025
Verified reviewReviewed: September 1, 2025 · Stayed in August 2025
Verified reviewReviewed: August 31, 2025 · Stayed in August 2025
Verified reviewExcellent position in Chinatown, spacious and clean room
nothing
Reviewed: August 28, 2025 · Stayed in August 2025
Verified reviewReviewed: August 26, 2025 · Stayed in August 2025
Verified reviewReviewed: August 25, 2025 · Stayed in August 2025
Verified reviewReviewed: August 25, 2025 · Stayed in July 2025
Verified reviewReviewed: August 25, 2025 · Stayed in August 2025
Verified review- Location near to Chinatown and Masjid Jamek surroundings. - Hotel and room is new and decent for the price
Bed is too soft. The lifts are pretty busy
Reviewed: August 24, 2025 · Stayed in June 2025
Verified reviewReviewed: August 22, 2025 · Stayed in August 2025
Verified reviewThank you for fulfilling my request for the view Merdeka 118. My birthday dream is now complete 😊
The toilet is a bit less clean. But its okay
Reviewed: August 22, 2025 · Stayed in August 2025
Verified reviewGood location to the nearest attractions and LRT/MRT station.
No dinner served at the Quan Kitchen on weekdays.
Reviewed: August 21, 2025 · Stayed in August 2025
Verified reviewReviewed: August 20, 2025 · Stayed in August 2025
Verified reviewBreakfast was great and the staff were very friendly
The pool is 4ft throughout. They need more lifts as sometimes waiting 5 mins for one to arrive
Reviewed: August 20, 2025 · Stayed in August 2025
Verified reviewMore 5 stars than 4 stars by Australian standards at least. Very comfortable. Great facilities. Amazing views from room and bar / pool.
Drinks are a bit pricey at bar
Reviewed: August 18, 2025 · Stayed in August 2025
Verified reviewFantastic views, dual aspect room have great view of city/Petaling street and Medeka & Petronas Towers. Very helpful and courteous staff.
Shower not working properly in men’s pool room.
Reviewed: August 17, 2025 · Stayed in July 2025
Verified reviewLocation
Reviewed: August 13, 2025 · Stayed in August 2025
Verified review