Poor Gym facilities, steep slope to room no electric buggy (tough for older people), paying for transfer to KK from Island, lack of attentive staff around pool, lack of wine and beer selection.

Breakfast good, Diving, Snorkelling, massage, location, Japanese restaurant

rooms too far from reception and up huge hills with no transport to help you. Also food by the pool and in the main buffet restaurant was expensive and sub par.

Pool and beach area lovely, nice rooms, Japanese restaurant was amazing. Spa facilities also great.

The food wasnt very good

The beds are mediocre and quite hard, the buffet food is 2 star worthy and really disgusting. Breakfast is mehh. The restaurant food is quite good, but the portion sizes are way to small for the price you pay (250+ MYR/pp). The gym is worthless. Hygiene in the rooms is not perfect (something you would expect from a 5 star resort and the price you pay). Boat transfers are also very high and easy money for the resort (85 MYR one way / person). All in all the resort is closer to a 3 star resort with 5 star prices.

You really pay for the location. Everything else is way overpriced for what you get. The pool is very nice, even being in the sun until 3PM. Beautiful coral reef just in front of the resort where you can snorkel for free and the jungle is right behind the resort where you can spot several wildlife

There was no shuttle ferry out and the food was not the best at Gaya so it limited our options. The food at fisherman's cove was good though

Spacious rooms and friendly staff

Comfortable room. Great foods. Best service by the staffs.

5 star accommodation.

At the pool area they have a public toilet with glass walls, not very private. They serve Carlsberg instead of nice tiger beer.

It was a dream holiday, really enjoyed it to the fullest

Village over water nearby causing plastic waste to was up on shore. The garbage from this village is evident at the mainland wharf.

Facilities, luxury rooms, water sports, buffet spread, excellent staff, conservation focus, safety first operation

Stayed in January 2024

Good service of the staff

Environment & Facilities

Stayed in December 2023

Rooms are rather far, property is definitely not infant friendly. Then again i guess their target is more honeymoon couples than families with children.

Wonderful staycation, food and rooms! Truly relaxing and bliss. Shoutout to the resort for doing a lot to preserve and refurbish the environment, corals and beaches around the island! The hotel staff were also super accomodating of us being vegetarians and made effort to add extra options to the buffet breakfast which was a very kind gesture!

We were there during the low season and it was not too crowded. During the high season I suspect that because it is a small resort with not a lot of grounds it may feel crowded.

Small beautiful resort with comfortable accommodation

Stayed in October 2023

A few things: - the island is very close to the city so the surrounding nature is definitely not the best in east Borneo. - staff is nice but often their English is not good and overall quality of service not up to standard you’d expect - food options can become repetitive and not great value for money - when the hotel is full, not enough sun beds by the pool - we never stayed at the pool because it was too crowded - after dinner, there are usually no activities.. it can become slightly boring being confined on an island with no other resorts or pass times - overall, the resort is really nice but there is a general feeling of being “trapped” as there are very strict schedules for boats (even to the resort private beach), to the city, no access to the nature in the island, etc. I didn’t dislike my stay, I would have probably spent less than 4 nights, but also in hindsight I would probably go somewhere else.

The resort is located in an exclusive spot surrounded by nature and the villas are very comfortable and with great views. Staff are welcoming and try to be helpful. Food is good quality and there is a range of activities offered by the hotel. Private beach is the best spot for relaxing and snorkeling. Special thanks to Jovara from the reception staff who was the most helpful, nice, friendly of all staff. She made our stay much better!

Stayed in August 2023

There were some communication errors at the beginning as we were shown restaurants and activities but not told they were fully booked until we went to book them. This seemed avoidable or perhaps informing us before we arrived might have helped. However, staff did work to make things happen for us.

Excellent facilities, location, service and rooms. I thought the eco nature of the resort was excellent especially the outstanding private beach, turtle sanctuary and coral growing. Loved being away from the day trippers too, but with all of the activities!

Stayed in October 2023

The journey to the pool area from the room was very long, lots of hills. I would only stay here again if I had a villa next to the pool area. Perhaps the resort could invest in some eco friendly buggies to take guests back to their villas if they stay at the top?

The location was amazing and the views were lovely. The food at the bar and in the restaurants was exceptional. All the staff were so friendly and accommodating.

No room service that I could see

The nicest staff and the most beautiful location

Stayed in October 2023

More regular boat transfers to Kota Kinabalu would be great

We loved our stay on Gaya Island. The rooms are massive with beautiful bathrooms, ours had an amazing view. Nice toiletries and robe and other little touches in the room. The food was excellent, the buffet and both the restaurants had a great selection which was all delicious. We really enjoyed the private beach and the snorkelling, it was gorgeous with lots of fish. The staff were all very friendly and helpful. We loved it!

Stayed in August 2023

Loud neighbors (should improve bungalow wall soundproofing) preventing good sleep, overcrowded swimming pool area.

Access to private beach, very nice bungalow, food variety (though lacking in vegetables).

Stayed in July 2023

Shame that the outdoor seating areas at the villas were not undercover as the cushions weee constantly wet. More sun loungers needed at pool area - get there early!!

Great villas, super helpful staff, good food. Great spot for snorkelling and enjoyed the private beach.

Not enough sun beds for the guests. Limited spots in the restaurants which makes it difficult to get one.

Great location and very friendly staff. Wide selection of food at the breakfast buffet.

Stayed in July 2023

The restaurant food service could be more delicate. If there was a menu of all activities and restaurant menu will be very helpful, because the room to the front desk is a little bit far.

Very nice resort, the environment was amazing beautiful. All staff were very friendly and helpful. The room was very clean and large.

Stayed in July 2023

Not enough sun beds, we never managed to get one for even just putting our towels when going to the pool

Staff, dive centre, turtle rescue talk was amazing, spa was also great

Stayed in July 2023

The walk to the room is so far and uphill, the beachfront is a bit dirty,

The food was delicious, the Mount Kinabalu and Sunrise view from our room is amazing. The staff were great, and they all treated us like king and queen. a perfect place for honeymoon getaway and many activities you can do at the island.

Stayed in July 2023

Walking distance to the villa is a bit long and uphill. Food & beverage are a bit overpriced

Splendid resort, easy access to the beach and plenty of activities to fill your day. Very cordial staff!

Stayed in July 2023

Was unable to communicate via booking.com (no response to questions), food menus/buffet a bit limited

Beautiful resort, friendly staff, plenty activities to do complimentary or at additional charge

Stayed in July 2023